Customer Service Sales Specialist

KEVIN DHOLAKIA

***************@*****.*** +1-705-***-**** Sudbury, ON

EDUCATION (Certified By WES)

Masters in Law April 2015 – May 2018

I.M. Nanavati Law College Ahmedabad, India

Masters in Commerce - Accounting April 2013 – March 2015 Gujarat Technological University Ahmedabad, India

PGDBM MBA - Marketing April 2012 – March 2014

Som-Lalit Institute of Management Studies Ahmedabad, India Bachelors in Commerce April 2009 – March 2012

Gujarat Technological University Ahmedabad, India

SKILLS

• Experience in managing a branch with

proven business results.

• Excellent interpersonal communication

skills, able to work in team environments

as well as independently.

• Financial forecasting, predicting a

company's financial future by examining

historical performance data such as

revenue, cashflows, expenses, or sales.

• Leveraging my experience with tools like

Salesforce CRM to drive customer engagement,

nurture relationships and convert leads into

actual sales.

• Technically skilled in Microsoft Word, Excel, and PowerPoint. Also familiar with software OnQ,

Putty, and UNIX.

• Works well in a fast-paced

environment and adapts to

changes quickly.

• Self-motivated and always willing

to learn.

WORK EXPERIENCE

Sales Specialist

RONA+, Sudbury, Canada (03/2024 – Till Date)

• To maximize sales and margins by pursuing and contacting targeted customers, identifying and exploring sales opportunities by asking open-ended questions, developing action plans for sales opportunities, and abiding by the Pro services monthly program, call targets and directives.

• Also following up on sales and quotes, maintaining inventory levels to support sales, preparing sales transactions, planning and arranging deliveries, ensuring orders are sold and tracked, and continuously establishing relationships with new and building relationships with current customers.

• Provide excellent customer service through the daily execution of RONA customer service programs, proactively resolving root causes of customer issues. Follow up on completed orders to ensure customer satisfaction.

• Collaborate with other employees to assist customers as needed in locating, selecting, carrying, and loading merchandise in support of all customers with a focus on the Pros. To carry out or where appropriate delegate work during the working shift to maximize productivity. Guest Services Agent

Homewood Suites by Hilton, Sudbury, Canada (09/2023 – 04/2024)

• To carry out or where appropriate delegate work during the working shift to maximize productivity, and guest care, follow procedures set down in brand and hotel standards

• To be skilled in the taking of reservations and motivate the team to consistently apply yield management principles and selling techniques to maximize revenue per available room.

• Comply with financial and accounting procedures about all Guest Services/Cashiering work as set down in hotel, company, and brand standards.

• To take responsibility for the department in the absence of the Department Manager.

• To assist in maintaining hygiene, health, and safety in the department together with proper action in the event of an emergency, as required by law and by company policy.

Team Leader

Dollarama, Sudbury, Canada (03/2023 – 01/2024)

• Supervisory experience in leading a team and providing support to the Manager in overseeing the daily retail store operations. Also ensures that store opening/closing and asset management procedures are followed and that employees work safely.

• Participating in inventory control and loss prevention processes, performance management, and new employee recruitment and training.

• Ensuring the established merchandising practices, inventory on shelves, quality customer services, store cleanliness, and operating the cash register.

• Regularly communicate with the different vendors of the store, team members, other leaders, and upper management. Clear communication fosters teamwork and alignment.

• Problem-solving and quick adaptability with making quick decisions in a fast-paced retail environment. HOD of Venture Capital

Egniol Services Private Limited, India (10/2021 – 02/2023)

• Cultivating relationships with Limited Partners and entrepreneurs towards the deal negotiations for investments and exits.

• Evaluate various startup opportunities on the platform and engage them with the Investors and other financial institutional investors to raise the capital for the firm.

• Analyze the potential project models, prepare the financial models, and present a pitch deck on behalf of the firm for executing the deal.

• Networking, Research, and industry engagement were an achievement being at this position which goes beyond the VC.

• Successfully raised funds for the two startup companies of $1mn on their first round.

• Collaborating with the government's supportive startup scheme, investment bankers, financial investors, and portfolio companies to drive growth.

• Additionally contributed to the Tax Exemption benefit schemes which are available for every startup company. Marketing and Business Development Manager

Niyatee Traders, India (09/2018 – 04/2021)

• Led cross-functional teams to identify new market opportunities and drive product launches.

• Cultivated strong relationships with key clients, resulting in repeat business and referrals.

• Developed and executed strategic business plans, resulting in a 20% increase in annual revenue.

• Seeking a challenging role to leverage my skills in market analysis, lead generation, and client relationship management.

• Conducting secondary research, I analyze data on the brand and its competitors within the hardware sector. Channel Sales Manager

West End Time Private Limited, India (09/2015 – 08/2018)

• Diversifying business into geographical boundaries within Gujarat.

• Marketing and sales through multiple types of channels including manufacturer’s reps, catalogue distributors, global top-tier hardware distributors, and special services companies catering to specific market segments.

• Conducting market research on the new product before its official launch.

• Ensuring timely delivery of goods while maintaining alignment with stock levels is equally important. Research Analyst

Tata Consultancy Services Private Limited, India (07/2014 – 10/2015)

• Leverage multi-regression models using point-of-sale data for CPG manufacturers to analyze a brand’s historical sales, the impact of traditional, and non-traditional media, and trade activities on purchases of Consumer-Packaged Goods and other trends to improve the planning process and simulate future results.

• Quantitative Methods to measure volumetric impact, effectiveness, and ROI of all types of marketing activities to help identify financial opportunities and make marketing strategies.

• Analyze data on Customer demographics, preferences, and needs to identify potential markets and factors affecting product demand.

• Forecast the Product sales and Marketing activities via in-house software such as Marketing Planner Optimization.

• Construct and deliver presentations that communicate insights and strategic recommendations to client teams.

• Conduct training on new tools across the hub.

AWARDS/CERTIFICATIONS

• Greg Elizabeth, GMO Program Manager of Nielsen awarded a certificate for the great work for Kellogg’s project.

• Client online appraisal on Yammer application, as “Peer Recognition Award” for delivering Kellogg’s “backup” project on timeliness with accurate results as per requirement.

• Appraisal from the client, onshore analyst, and Team Leader on the Schick Hydro project for running the Synergy model.

• Being a part of TCS, was awarded “Best Performer of the Month” within a team for delivering the best projects to Clients.

• The highest voted person amongst the Team just in the tenure of 3 months experience in terms of teamwork and coordination on the floor.

• In B.K. School of Business Management RENAISSANCE’13 secured second position in the intercollegiate BULLS & BEARS Competition.

• Achieved Certification in First Aid and CPR (2023)

• WES Certification (Ontario) – Certified as a Juris Doctor in professional studies.

Contact this candidate