Operations Manager Management
Resume:
OPERATIONS MANAGEMENT
GLORIA
CUESTA
CONTACT INFORMATION
*******************@*****.***
**** ******* **** **, ******** - TX
78935
SKILLS
LANGUAGES
Spanish and English
OBJECTIVE
Dynamic and results-driven operations manager with a proven track record of optimizing processes, controlling costs, and diving operational excellence. Seeking to leverage 18 years of experience to lead a high performing operations team, streamline workflows and exceed organizational goals. Committed to delivering exceptional customer satisfaction, fostering a culture of continous improvement and contributing to the overall success and growth of the company.
E X P E R I E NC E
CO-OWNER
Lucy’s Happy Corp. Sealy, Texas Sep 2021 - Present Company dedicated to the restaurant business. Obtaining necessary permits, licenses and ensuring compliance with health and safety regulations. Budgeting, securing funds and managing nances for initial investments and ongoing operations. Establishing relationships with suppliers for quality ingredients at competitive prices and managing inventory effectively. Ensuring customer satisfaction through excellent service, addressing feedback and maintaining a welcoming atmosphere. Monitoring performances, identifying areas for improvement and adapting to changing market dynamics to sustain success.
CONSULTANT
Le Sunshark Inc. Miami, Florida Jan 2019 - Present Company dedicated in helping companies acquire bids for contracts with foreign governments. Developing strategies for targeting and pursuing government contracts, including identifying key decision makers, understanding procurement processes and assessing competitor. Networking with local business associations, trade organizations and industry groups to identify potential partners, subcontractors or allies who can support the bid process and provide local expertise.
OPERATIONS / RESEARCH MANAGER
Rayblue Solutions. Miami, Florida May 2015 - Jul 2018 Company dedicated to the development of a payments processing platforms. Overseeing day to day operations of the payment processing platform, ensuring smooth functioning and addressing any operational issues that may arise. Conducting market research and analysis to identify trends, emerging technologies and customer preferences in the payments industry. Collaborating with product development teams to identify opportunities for new features or enhancements to the payments processing platform based on research ndings.
CEO/OWNER
Delgado & Vinueza. Quito, Ecuador Mar 2013 - Aug 2016 Company dedicated to the restaurant business. Developing long term goals and strategies to drive the restaurant’s growth and success. Managing the restaurant’s nances, including budgeting, forecasting and ensuring pro tability. Identifying opportunities for expansion, partnerships or new revenue streams to enhance the restaurant’s market position. Cultivating strong relationships with customers, gathering feedback and addressing concerns to maintain customer satisfaction and loyalty.
OPERATIONS MANAGER
Lucia Vinueza Cía Ltda. Quito, Ecuador Jun 2011 - Feb 2013 Company dedicated to the restaurant business. Overseeing inventory levels, ordering supplies and managing stock to minimize waste and ensure availability of ingredients. Maintaining high standards of food quality, presentation and service consistency through regular inspections and staff training. Ensuring excellent customer service by addressing complaints, resolving issues and maintaining a welcoming atmosphere for guests. Streamlining processes, optimizing work ows and implementing best practices to improve e ciency and reduce wait times. Facilitating communication between different departments, ensuring smooth coordination between kitchen and front of house operations and fostering teamwork among staff members. COO
Seprofin. Quito, Ecuador Jun 2009 - Jun 2011
Company dedicated to the coordination of funeral services between the government agency (MIES) and private companies. Coordination and assistance of funeral services for low income families across the country. Organizing memorial services and providing facilities for gatherings and receptions. Arranging transportation of deceased from the place of death to the burial site.
COO
Thesis. Guayaquil, Ecuador Feb 2006 - 2009
Company dedicated to the recollection and restructure of bad credit. Developing and implementing operational strategies aligned with the company’s goals and objectives for debt collection and restructuring, Overseeing the operations team including performance management to ensure a high level of service delivery. Collaborating with other departments, such as legal and finance to ensure alignment and integration of operations with overall company objectives.
EQUESTRIAN INSTRUCTOR
Guayaquil Country Club and Golf Club. Guayaquil, Ecuador
Apr 2000 - Aug 2005
EDUCATION
INTERNATIONAL BUSINESS
Blue Hill College. Guayaquil, Ecuador 1995 - 1999 Process improvement
Team leadership
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