Customer Service Medical Assistant
Resume:
Lacey Maxwell
Joplin, MO *****
***********@******.***
Work Experience
Benefit Program Technician
State of Missouri-Joplin, MO
February 2024 to Present
Registering and processing applications. Scanning. Input clients into virtual waiting room. Certified Peer Support Specialist
Ozark Center New Directions-Joplin, MO
March 2021 to Present
Peer support- mentoring clients in their sobriety.
• Helping them find resources for mental and emotional support.
• Tracking their progress.
• Following up with Urine analysis testing.
• Tracking their therapy participation.
• Did in home wellness checks.
• Provided transportation.
• Delivered medications.
• Extensive note taking for each interaction.
• Leading support groups for addicts and alcoholics.
• Working one on one with Suboxone providers in the OBOT clinic. Direct Support Professional
Firefly-Joplin, MO
Present
Medical Assistant
Mercy Orthopedics-Galena, KS
August 2022 to February 2024
• Contacting referrals.
• Schedule/reschedule appointments.
• Scan documents.
• Follow up calls.
• Taking vitals.
• Greeting patients, and escorting them to their proper rooms.
• Disinfecting rooms when done, and closing notes.
• Sending authorization requests for medical procedures, to VA, work comp, and insurance companies.
• Sending referrals to other providers.
Sales Associate
Roper Kia-Joplin, MO
October 2020 to February 2021
• Vehicle sales
• Phone calls
• Customer service
Certified Medical Assistant (CMA)
SILVER CREEK ASSISTED LIVING-Joplin, MO
2012 to 2016
• care (ADLs). - bathing, dressing, feeding, toileting.
• Laundry
• Food preparation/ server, and Dishes.
• housekeeping.
• Dispersed medications.
• Assisted Alzheimer’s and Dementia residents
Sandwich Artist/Cashier
Subway-Joplin, MO
2010 to 2012
Customer Service
• Sandwich artist
• Food prep
• Dishes
• Inventory
• Cleaning/ sanitizing
Education
Freshman in Social Work
Maryville University of Saint Louis - St. Louis, MO July 2023 to Present
High school diploma
Seneca High School - Seneca, MO
August 2005 to May 2009
Skills
• Transportation management
• Food preparation (3 years)
• Experience administering injections (4 years)
• Cleaning
• Laundry (10+ years)
• Serving
• Medication administration (4 years)
• Vital signs (6 years)
• Caregiving (6 years)
• Senior care (5 years)
• Customer service (8 years)
• Food service
• Meal preparation (10+ years)
• Cashiering (2 years)
• ADLs (4 years)
• Communication skills
• Leadership
• Patient Care (8 years)
• Behavioral Health (4 years)
• Typing (10+ years)
• Substance use peer support (1 year)
• Microsoft Excel (1 year)
• Microsoft Word (10+ years)
• Phone etiquette
• Organizational skills
• Insurance Verification (1 year)
• Medical Records
• Epic (1 year)
• Medical Office Experience (5 years)
• Computer skills (10+ years)
• HIPAA (6 years)
• Medical Scheduling (1 year)
• Dementia Care
• Alzheimer's Care
Military Service
Branch: Army Reserve
Service Country: United States
Rank: E3
January 2008 to January 2016
Transportation Management
Certifications and Licenses
Driver's License
Present
Peer support Specialist
CPR Certification
Additional Information
SKILLS
• Vital Signs
• Patient Care
• Food Service
• Medication Administration
• Experience Administering Injections
• Transportation Management
• Meal Preparation
• Caregiving- senior care
• Laundry
• Charting
• Customer Service
• Insulin certification
• Serving Experience
Contact this candidate