Account Manager Business Development
Resume:
Profile
Self-motivated, results oriented, problem solver, recognized for my ability to inspire individuals to higher performance. Committed to delivering high quality results, overcoming challenges, focusing on what matters, execution.
Skills Summary
• Sales Management
• Business Development
• Financial Analysis
• Portfolio Management
• Customer Care
• Report Preparation
• Working with budgets
• Working with multicultural environments
• Create 2D and 3D mechanical drawings
• Designing mechanical components
• Driving machine tools
• Perform quality control of production
• Assemble, install and test machinery and mechanical systems
• Perform ordinary and extraordinary maintenance of machiner
Work Experience
March 2021 – October 2023: NAGA Group AG – Cyprus - Retention account manager and Business developer
Financial Acumen: Strong understanding of financial markets, investment products, and trading mechanisms to provide valuable insights and guidance to clients.
Sales Skills: Proven ability to generate leads, negotiate deals, and convert prospects into clients through persuasive communication and effective sales techniques.
Relationship Building: Skillful in cultivating and nurturing relationships with clients, understanding their investment goals, and tailoring solutions to meet their needs.
Market Research: Proficiency in conducting market research, identifying potential clients, analyzing market trends, and recognizing opportunities for business growth.
Networking: Strong networking abilities to build a robust client base, establish connections with industry professionals, and expand the company's market presence.
Communication: Excellent verbal and written communication skills to articulate complex financial concepts in a clear and understandable manner to clients.
Analytical Thinking: Ability to analyze financial data, assess risk factors, and provide clients with informed advice and investment strategies.
Customer-Centric Approach: Dedication to understanding clients' needs, providing exceptional service, and maintaining long-term relationships by delivering value.
Negotiation Skills: Proficiency in negotiating terms, contracts, and agreements with clients and other stakeholders to secure beneficial deals for the company.
Adaptability: Ability to adapt to changing market conditions, regulatory environments, and client requirements, and adjust strategies accordingly.
Technology Proficiency: Familiarity with trading platforms, financial software, and technological tools used in brokerage services to facilitate transactions and provide efficient services to clients.
Goal-Oriented: Setting and achieving sales targets, consistently striving to exceed goals and contribute to the company's growth.
November 2020 – February 2021: FXBFI Broker Financial Invest LTD - Cyprus - Retention account manager
Client Relationship Management: Ability to build strong and lasting relationships with clients by understanding their needs, challenges, and goals.
Communication Skills: Excellent verbal and written communication skills to engage with clients effectively, address concerns, and articulate the value of products or services.
Negotiation and Persuasion: Proficiency in negotiation techniques to retain clients by offering tailored solutions, addressing objections, and persuading them to continue their relationship with the company.
Problem-Solving: Aptitude in identifying and resolving client issues or concerns promptly, demonstrating proactive problem-solving skills to ensure client satisfaction.
Product Knowledge: In-depth understanding of the company's products or services to effectively communicate their value and benefits to clients.
Analytical Skills: Ability to analyze client data and metrics to understand usage patterns, anticipate needs, and identify opportunities to enhance service delivery.
Customer Focus: Strong customer-centric approach with a dedication to meeting and exceeding client expectations, ensuring a positive customer experience.
Retention Strategies: Development and implementation of retention strategies and initiatives, such as loyalty programs or personalized services, to retain and grow client accounts.
Cross-Selling and Upselling: Skill in recognizing opportunities to introduce additional products or services that align with clients' needs, thereby increasing retention and account value.
Time Management: Efficiently manage multiple client accounts and priorities, ensuring timely follow-ups and proactive communication to prevent issues or dissatisfaction.
Resilience and Adaptability: Ability to handle rejection or challenges in retaining clients and adapt strategies based on feedback or changing client requirements.
Team Collaboration: Collaborate with internal teams, such as sales, marketing, and customer support, to ensure a cohesive approach in retaining clients and addressing their needs effectively.
February 2019 – September 2020: CAPEX Broker – Romania - Customer Service Representative
Financial Product Knowledge: Understanding of financial products such as stocks, bonds, mutual funds, and other investment vehicles to provide accurate information and guidance to clients.
Communication Skills: Excellent verbal and written communication skills to explain complex financial concepts clearly and assist clients with inquiries or concerns effectively.
Customer Relationship Management: Ability to build rapport with clients, understand their financial goals, and provide personalized advice and solutions.
Problem-Solving: Proficiency in analyzing and resolving client issues related to accounts, transactions, or investment queries in a timely and efficient manner.
Regulatory Compliance: Adherence to financial regulations and procedures, ensuring that all interactions and transactions comply with industry standards and legal requirements.
Attention to Detail: Meticulous attention to detail when handling financial documentation, ensuring accuracy in processing transactions and maintaining client records.
Technical Proficiency: Familiarity with brokerage platforms, trading systems, and financial software used to facilitate transactions and provide support to clients navigating these systems.
Time Management: Ability to manage multiple client inquiries and tasks efficiently, prioritizing and resolving issues within set timelines.
Empathy and Patience: Display empathy and patience when dealing with clients, especially during high-stress situations or market fluctuations, to maintain positive client relationships.
Adaptability: Flexibility to adapt to changes in market conditions, financial products, and procedures within the brokerage industry.
Conflict Resolution: Skill in de-escalating conflicts and managing difficult situations to ensure client satisfaction and retention.
Sales Skills: Sales responsibilities, requiring the ability to identify upselling opportunities and promote additional financial products or services to clients.
January 2014 – December 2018: Copan Italia Spa - Italy – Manufacturing operator and Tech-service Specialist
Equipment Operation: Operate and monitor machinery and equipment used in the production process, such as tablet presses, mixers, encapsulation machines, and packaging equipment.
Quality Control: Follow standard operating procedures (SOPs) and guidelines to maintain high-quality standards throughout the manufacturing process, including checking raw materials, in-process samples, and finished products for quality and consistency.
Adherence to Regulations: Ensure compliance with strict industry regulations (such as Good Manufacturing Practices - GMP) and safety protocols to maintain product integrity and protect against contamination or errors.
Batch Documentation: Maintain accurate and detailed records of production activities, batch records, and documentation to meet regulatory requirements and ensure traceability.
Cleaning and Sanitation: Perform cleaning and sanitation procedures on equipment and production areas to prevent cross-contamination and maintain a sterile manufacturing environment.
Troubleshooting and Maintenance: Identify and troubleshoot equipment malfunctions or deviations from standard operating procedures, and perform minor maintenance tasks or report issues to maintenance personnel and most of the times solve the issues.
Material Handling: Properly handle and store raw materials, chemicals, and finished products according to safety guidelines to prevent accidents or contamination.
Collaboration: Work collaboratively with quality control, manufacturing planner, and other manufacturing team members to address issues, improve processes, and ensure smooth operations in order to accomplish the scheduled deadlines of production.
Safety and Compliance Training: Participate in ongoing training programs related to safety protocols, equipment operation, and compliance standards to stay updated with best practices and regulatory requirements.
January 2013 – December 2014: Mistral Motors -Italy - Sales Manager
Product Knowledge: In-depth understanding of exotic cars, their features, specifications, and market positioning to effectively communicate value to potential buyers.
Sales Expertise: Proven track record in luxury or high-end sales, with strong negotiation skills and the ability to close deals effectively.
Customer Service: Exceptional customer service skills to cater to high-net-worth individuals, providing a personalized and premium buying experience.
Relationship Building: Capability to build and maintain relationships with affluent clientele, understanding their preferences, and delivering tailored solutions.
Market Awareness: Stay updated with trends in the luxury car industry, market demands, competitor offerings, and pricing strategies to remain competitive.
Team Leadership: Experience in leading a sales team, providing guidance, setting targets, and fostering a high-performance sales culture.
Networking: Strong networking abilities to establish connections with potential buyers, car enthusiasts, collectors, and industry influencers.
Marketing and Promotion: Knowledge of effective marketing strategies tailored to the luxury car segment, utilizing platforms that resonate with the target audience.
Financial Acumen: Understanding of financing options, leasing, and additional services that cater to high-end buyers' preferences.
March 2012 – November 2018: Lobram & Eikos srl - Italy - International Marketing Manager (part time)
Cross-Cultural Communication: Proficiency in communication across diverse cultures, understanding nuances in language, behavior, and customs to effectively convey marketing messages.
Market Analysis: Ability to conduct comprehensive market research, analyze trends, and identify opportunities and challenges in different international markets.
Global Strategy Development: Skill in devising strategic marketing plans that cater to diverse markets while aligning with overall business objectives.
Brand Management: Experience in managing and adapting brands across various cultures and markets, maintaining brand consistency while respecting cultural differences.
Multilingual Proficiency: Fluency or proficiency in multiple languages can be an asset for effective communication in international marketing efforts.
Digital Marketing Expertise: Strong understanding of digital marketing channels and tools, leveraging online platforms for global campaigns and audience targeting.
Negotiation Skills: Proficient in negotiating partnerships, contracts, and agreements with international stakeholders, vendors, and agencies.
Adaptability and Flexibility: Ability to adapt strategies quickly to accommodate changes in global market dynamics and consumer behaviors.
Data Analysis and Metrics: Competence in analyzing marketing data and metrics to measure the effectiveness of campaigns across different markets, allowing for data-driven decision-making.
Leadership and Team Management: Experience in leading diverse, cross-cultural teams, fostering collaboration, and inspiring team members across various geographies.
Regulatory Compliance: Understanding of international trade regulations, compliance issues, and legal considerations in different markets to ensure marketing efforts adhere to local laws.
Strategic Partnerships: Ability to build and maintain strong relationships with international partners, agencies, and influencers to support marketing initiatives.
January 2012 – September 2014: OVB Holding - Italy - Insurance Agent (part time)
Sales Skills: Effective persuasion and negotiation abilities to convert leads, upsell policies, and meet sales targets.
Product Knowledge: In-depth understanding of various insurance products, policies, and coverage options to provide accurate advice and recommendations to clients.
Communication: Strong verbal and written communication skills to explain complex insurance terms in an understandable manner and build rapport with clients.
Customer Service: Exceptional customer service skills to address client inquiries, handle complaints, and ensure customer satisfaction.
Analytical Thinking: Ability to analyze clients' needs and assess risks to offer suitable insurance solutions tailored to individual situations.
Networking: Skillful in building and maintaining a network of clients and industry contacts to generate leads and expand the client base.
February 2009 – December 2012: Antares Vision Spa - Italy - Tech-Service Specialist
Technical Troubleshooting: Proficient in diagnosing and resolving hardware and software issues promptly to ensure minimal downtime and maximum operational efficiency.
Customer Support Excellence: Demonstrated ability to provide exceptional technical support, guiding users through complex technical issues with patience and clarity to achieve swift issue resolution.
IT Infrastructure Management: Experienced in maintaining and optimizing IT systems, including network setups, hardware installations, and software configurations to enhance overall performance.
Documentation and Reporting: Skilled at documenting procedures, creating technical manuals, and generating detailed reports, facilitating efficient issue resolution and knowledge sharing among team members.
User Training and Education: Effective in conducting user training sessions and workshops to enhance end-users' technical proficiency, resulting in decreased support requests and increased user autonomy.
Adaptability and Learning: Quick learner with a proactive approach to staying updated with emerging technologies, ensuring the ability to adapt to new systems and tools effectively.
Education
2004-2009: Istituto Tecnico Industriale L.Cerebotani AA in Mechanical Engineering Technology
2009-2012: Universita' degli Studi di Brescia Bachelor's degree in Management Engineering
2012-2015: Universita' degli Studi di Brescia Bachelor's degree in Economics – Banking and Finance
2015-2017: Universita’ degli Studi Guglielmo Marconi University of Economics with International value
Languages Italian – Native language
Romanian – Proficient
English – Proficient
Other Experiences Cofounder and activist of the Protezione Civile of Mazzano ( similar to american FEMA)
Racing and Safety driving courses
Test driver of collectible cars for ISSIMI.com
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