Customer Service Administrative Assistant

Tiffany O'Hearon

**** ******** ******, ******** *******, Utah•+1-801-***-****•*************@*****.***• www.ohearonsamazingpuppies.com

Experienced and customer-centric Administrative Professional with more than 20 years of proven expertise in collections, client relations, and customer service. Adept at fostering strong relationships and delivering top-notch service. Eager to contribute my skills towards achieving the goals of a forward-thinking company.

WORK EXPERIENCE

AAJ Consulting LLC • Saratoga Springs, UT, USA • 01/2011 - Present Administrative Assistant/Office Manager

•Scheduled meetings, handled travel arrangements and all purchasing.

•Provided excellent customer service to all vendors and clients

•Obtained signatures for financial documents.

•Accounts payable and receivable

•Maintained electronic calendar, scheduled appointments, and coordinated arrangements for business meetings, traveling and conferences.

•Implemented new filing system, resulting in 20% increase in organization and efficiency for the office.

O'Hearon's Amazing Puppies • Saratoga Springs, UT, USA • 01/2005 - Present Owner/Operator/Breeder

•Generated $50,000 in sales through strategic social media marketing efforts, effectively expanding customer base and driving business growth.

•Owned and operated a successful pet breeding business, maintaining a 95% customer satisfaction rate and receiving numerous referrals, enhancing the company's reputation and driving repeat business.

•Drove sales growth by 25% through the development of a customer loyalty program, resulting in increased repeat business and higher customer satisfaction.

•Select dogs to be bred, and semen specimens to be used, according to knowledge of the breed, genealogies, traits, and desired offspring characteristics.

•Brand, tattoo, or tag animals to allow animal identification.

•Place vaccines in drinking water, inject vaccines, or dust air with vaccine powder, to protect animals from diseases.

•Kept all dogs in pristine condition with grooming and bathing.

•Feed and water dogs, and clean and disinfect pens and cages.

•Arrange all sales, contracts, and shipment of puppies to their new homes.

Costco • Lehi • 08/2019 - 05/2023 Cashier • Part-time

•Consistently achieved 100% cash register accuracy, reducing errors and improving financial accountability for the store.

•Recognized for providing exceptional customer service, with a 90% positive feedback rating, contributing to a positive shopping experience and fostering repeat business.

•Successfully upsold $500 worth of promotional items monthly, contributing to an increase in average transaction value and overall sales revenue

Personal Cleaning Services Price • 01/2003 - 12/2013

Housekeeper/Industrial Janitor

•Management of cleanliness and upkeep in public and private areas of homes and industrial buildings

•Performed all housekeeping duties including dusting and polishing of offices and sanitizing all bathrooms Wash walls, windows, ceilings, and woodwork waxing and polishing as necessary.

•Kept storage areas and carts well stocked, clean, and tidy.

•Clean rugs, carpet, upholstery furniture and draperies using vacuums and shampooers.

Discover Card Financial Services • Sandy, UT, USA • 01/1999 - 12/2001 Collection Specialist

•Handled a high volume of inbound and outbound calls.

•Review past due accounts and call customer to arrange an acceptable payment program for accounts from which sufficient funds cannot be collected.

•Work with the customer to come to an agreeable plan for bringing the account current.

•Implemented a new payment reminder system, leading to a 25% decrease in late payments and a higher customer satisfaction rating due to improved communication and follow-up.

EDUCATION

Salt Lake Community College•06/2005 - 12/2006

High School Diploma

Copper Hills High School•12/1998

Diploma

Copper Hills High School•West Jordan•GPA: 3.5•08/1996 - 06/1998

VOLUNTEERING & LEADERSHIP

Redemption Hill Church •10/2022 - 04/2024

Teacher•Eagle Mountain, Utah

Used weekly curriculum to educate children 1st through 3rd grade about The Bible

SKILLS

Dusting, House Keeping, macOS, Management, Mentoring, Microsoft Office, Photography, Polishing

Contact this candidate