Customer Service Store Manager

IRVING CASTILLO

832-***-**** ***************@*****.***

EXPERIENCE

Casa Agave Apartments – Leasing Agent

Houston, Texas December 2023 – March 2024

Responsible for facilitating rental of residential property. Conducted property tours, screened prospective tenants, negotiated lease terms, prepared lease agreements and ensure compliance with rental regulations. Strong communication, negotiation and customer service skills. Created marketing ideas to bring in new and more leads.

Regency Car Wash – Store Manager

Houston, Texas August 2023 – December 2023

Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling. sales activities to ensure that customers receive satisfactory service and quality goods. Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours. Identified areas of operational inefficiency and implemented solutions to streamline processes. Oversaw daily cash handling procedures, reconciling discrepancies as necessary.

Cricket Wireless – Store Manager

Katy, Texas January 2023 – June 2023

Oversaw aspects of maintenance, inventory and daily activity management. Assessed operational efficiency of the store's departments. Trained and mentored associates to teach daily tasks and procedures. Managed inventory tracking and physical inventory counts to minimize loss. Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties. Answered customer questions and addressed problems and complaints in person and via phone. E logistics – Logistics Coordinator

Houston, Texas February 2018 – October 2020

Finalized documentation for all ocean export. Filing AES, submitting shipping instructions, streamlines excel order report production. BL retrieval from carrier and shipping instructions submitted. Utilize SAP application to prepare packing lists, freight forwarding instructions, product value, certificate of origin, certificate of analysis, invoices, and pertinent shipment information. Ensure document accuracy and compliance standards are met. Scheduled International shipments with carriers on the best available vessel Provided tracking results to customers Shipment /Ordered management. Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods. Organized and monitored the shipment of products in accordance with customer requirements. Coordinated daily transportation activities including scheduling, routing, tracking and documentation. Created reports on freight costs, delivery timelines, invoices and other related information. COMMUNICATION

Bilingual – English/ Spanish, Bilingual (English & Spanish) REFERENCES

Carol Menjivar

Houston, Texas 713-***-****

David Spady

Houston, Texas 832-***-****

Bella Canamar

Houston, Texas 346-***-****

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