Customer Service

KW

KAIA WHEELER

**************@*****.*** 516-***-**** Baltimore, MD 21206

Dynamic and results-oriented professional with experience at Dunkin' Donuts and Golden Ring Middle School, showcasing expertise in customer service and interactive communication skills. Excelled in crew leadership and complex problem-solving, significantly enhancing workplace efficiency and customer satisfaction. Demonstrates integrity and a commitment to excellence, leveraging skills in food preparation and inventory management to drive success. Food Preparation

Inventory Restocking

Food Running

Beverage Preparation

Customer Service

Safety awareness

Product Promotion

Interactive communication skills

Teamwork and Collaboration

Crew Leadership

Integrity and Honesty

Workplace Efficiency

Cash Handling

Heavy Lifting

Complex Problem-Solving

Dunkin' Donuts Baltimore, MD

Crew Member

05/2022 - Current

Performed cashier duties such as taking orders, collecting payments and providing change.

Restocked kitchen supplies including food products and utensils. Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.

Provided excellent customer service to maintain a positive atmosphere for guests.

Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.

Resolved customer complaints in a professional manner. Maintained organized storage areas for food products, beverages and restaurant supplies.

Checked expiration dates on all products before serving them to customers. Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.

Served food quickly for positive guest experiences. Golden Ring Middle School Baltimore,

MD

Student Teacher

10/2023 - 05/2024

Mentored and tutored students in a variety of educational topics. Developed lesson plans and activities to engage students in the learning process.

Facilitated group discussions among students on relevant topics. Evaluated student work, provided feedback, and tracked their progress over time.

Monitored student behavior during class sessions and field trips. Summary

Skills

Experience

Implemented assessment tools to identify academic gaps or needs among students.

Served as a volunteer position (no pay)

Towson University Baltimore, MD

Some College (No Degree) in Middle School Education Education and Training

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