Customer Service Representative
Resume:
San Dimas, CA *****
******.******@*****.***
OBJECTIVE
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
SKILLS
Communication
Ability to Work Under Pressure
Decision Making
Time Management
Self-motivation
Conflict Resolution
Leadership
Adaptability
Customer Service
Records Maintenance
Regulatory Compliance
Payment posting
FRANIE MAY F. GONZALES
EXPERIENCE
December 2021 - January 2024
Freight Cashier/Account Assistant/Customer Service Representative AMASS Global Network (US) Inc. City of Industry, CA
Basic skills associated with accounts receivable
Customer Service attending to new and old clients request
Attending high volume inbound and outbpund calls
Verify documentation to support cargo release and collection process
Find and use accounting data to resolve problems and discrepancies
Assist other members of the accounting department in daily tasks
General office clerical duties as assigned by management
Reconcile statementsand payment records
Ensure payments are credited and postedcorrectly
Corresponds with vendors regardinf billing and payments
Analyze accounts
Review vendor and serviceprovider agreements
Prepare reports
Streamline the payment process
May 2021 - December 2021
Dental Assistant- Front and Back Office Synergy Dental Implant Center West Covina, CA
Greeting patients as they arrive and answering the phones
Scheduling and cancelling patient appointments
Dental Charting and Treatment Planning
Completing and filing insurance forms and dental billing records
Translating dental services into proper billable codes
Managing office inventory and supplies
Communicating with dental supply vendors
Handling test results including x-rays
Office duties including document filing, scanning, and creation.
Assist with the dental procedures
May 2017 - September 2019
Import Executive Almoayed Wilhelmsen LTD. Al Hidd, Bahrain
Coordinate all operational/Documentation work for Import
Coordinate with Principals to get Manifest/Documents for LCL Console Boxes
Prepare arrival notices as per manifest and send to customers in time
Attend all queries of the customers
Update Principals IT applications as well as WSS in-house applications
No credits to be extended to customers without approval from LM
Prepare import revenue sheet
Keep track of container inventories including empty containers available in the port
Preparation and execution of Quotation for Import and Export Rates
Prepare the Proposal, Invoices, Quotations
Maintaining Few Accounts
General Correspondence
Attending the Clients and Customers Needs
Maintaining Office Files
Assist and process interstate and overseas road trasportation documentation process
Coordinate with the Trasportation division
July 2010 - April 2017
Customer Support Supervisor Celerity Shipping & Forwarding Co. WLL Hidd, Bahrain
Handle LCL Import Documentation and Operations
Handle Import Key Accounts
Handle Freight Forwarding Import Documentation and Operations
Interaction with the Major Clients
Headed the Sea & Air Freight Service
General Correspondence
Preparing the Proposal, Invoices, Quotations
Updating & Reporting of the details job
Attending the Clients and Customers Needs
Maintaining Office Files
Provides the revenue report
December 2006 - May 2010
MEP-WIR Coordinator/Document Controller CEBARCO BAHRAIN SPC Bahrain City Center Project, Bahrain
Registering and processing of internal and external documents such as Work Inspection Request and Request for Builder's Work
Maintain document control registers / documents for incoming and outgoing project documents
Ensure that the latest revision and approval status of drawings is kept updated continuously
Maintain stick files in an orderly manner
Production of status reports for weekly / monthly meetings
Ensure all hard and electronic copy distribution of controlled documents to focal point
Maintain documents for transmittal process for project documents
Expedite and maintain acknowledgements to transmittals
Expedite responses to transmittals sent for review/comment
Respond to queries regarding revision status of issued drawings / documents from engineering / drafting personnel
Follow procedures and update document control procedures when necessary
Manage the electronic and hard copy filing of project related technical documentation
Scanning, creations of CD's and file manipulation
Assure document quality to include completeness, accuracy and compliance with established procedures and updates
Filing and archiving of documentation to facilitate easy retrieval at a later date
Sending of Drawing Transmittals and Submittals
Ensuring that drawing transmittals are acknowledged in case there is a dispute on whether the drawings were transmitted
Manage the document/drawing review process, Internal and External
Archiving data for historical purposes.
EDUCATION
May 2023
Medical Billing and Coding Medical Insurance Coding
Highkey Coding And Staffing Network, LLC, Hemet, CA
December 2004
Bachelor of Science in Computer Science
De La Salle University, Manila, Philippines
April 2000
High School
Araullo University, Cabanatuan City, Philippines
ETHNICITY
Asian
PERSONAL INFORMATION
Age: 41 years old
Date of Birth: 05/22/1983
Nationality: Filipino
Marital Status: Married
CERTIFICATIONS
Basic Life Support Provider Card BLS –American Heart Association.
.
Contact this candidate