Customer Support Computer Science

Adam Pierre

***** ****** *******

Ashburn, Virginia 20147

Home Contact: 703-***-****

Mobile Contact: 703-***-****

Email Contact: **************@*****.***

Federal Civilian Code: GS-2210-14-09

Education and Training

Master of Computer Science/Engineering, 1996-Johns Hopkins University, Baltimore, Maryland

Bachelor of Science in Computer Science, 1989-Texas Southern University, Houston, Texas

Professional Experience

Department of the Interior, Office of the Solicitor, Washington, D. C., and Reston, Virginia.

Senior IT Specialist: January 2016 – Present.

Supervisor CIO, Branch of Information Services, Stephan Graves/Retired – reference available upon request

Senior Infrastructure Administrator for the SOL Network including Servers and SANS

Active Directory; Responsible for maintaining user data, accounts, shared data etc.

Administrator for SOL System Back Up: Denver, DC and Reston.

Responsible for working with Cisco switches; management and maintenance

Work closely with the current vendor, Verizon, to maintain the necessary Routers to keep the Network operating

Lead person responsible for setting up and configuring the PIV enforcement cards for all SOL employees and contractors. Troubleshoot issues that arise with the PIV cards.

Mobile device configuration for iOS and Android; install necessary security features required for SOL

Department of the Interior, Office of the Solicitor, Washington, D. C., and Herndon, Virginia.

Customer Support Supervisor: October 2008 – 2016.

Supervisor CIO, Branch of Information Services, Stephan Graves/Retired – reference available upon request

Worked closely with SOLs budget officer(s) to procure necessary funding for the Customer Support group in SOL – which included contractor salary, equipment purchases, etc.

Managed team that included 2 full time Federal employees and 3 full time contract employees for the Customer Support Shop for SOL – duties included: leave request approvals, equipment purchase approvals, if issues needed to be escalated, employees would send to myself for resolution, employee evaluations, close work with upper management.

Research lead on cost effective purchases for Customer Support Shop – including but not limited to computers, printers, copiers, supplies, etc. – Which included ‘contrast and compare’ all costs and values to procure the best equipment solutions.

Department of the Interior, Office of the Solicitor, Washington, D. C., and Herndon, Virginia.

Information Technology Specialist: June 1999-2008

Supervisor CIO, Branch of Information Services, Craig Little John 202-***-****

Department of the Interior, Bureau of Indian Affairs, Washington, D. C. Detail Assignment

Information Technology Specialist: - May 1997-1998.

Supervisor Mike Jones 202-***-****

Department of the Interior, Bureau of Land Management, Washington, D. C.

Computer Specialist: June 1986-1999

Supervisor Paulette Little, 202-***-****

Skills

Applications: IIS6.0, MS 2003-2016 Office Suite, Adobe Acrobat DC, Internet Explorer 11.0, Visio 2013.

Operating Systems: Windows (7,32-64-bits,10.0-64-bits, 2000), DOS 7.0 and above, Linux (Red Hat 9, Ghost 12.0-UNIX IBM-AIX 4.5, Windows Servers 2003-2008 R2-2012 R2)

Awards

2005—Star Award recipient for tenacious efforts in installing and configuring complex applications software

2004—Office of the Solicitor Employee of the Year

2003—Star Award recipient for successful emergency installation of Contingency Liability System (CLS)

2002—Star Award recipient for implementation of secure desktop environment

2000—Star Award recipient for outstanding effort in the successful completion of Year 2000 Upgrade Project

1999—Star Award recipient for the creation of litigation and court case tracking system

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