Recruiting, onboarding, safety orientation, Payroll, FMLA, Works Comp
Resume:
G Magali Torres
***********@*****.***
Lenoir City, TN
EDUCATION
Bilingual
Interamerican University
Ponce High School
EXPERIENCE
On Site Manager
Axcess Staffing at Westrock
Knoxville, TN June 2022- May 2023
Provide high-level customer service and ensure compliance with all company rules and regulations. Ensure customer satisfaction by responding to customer inquiries responsively. Manage daily on-site operations such as headcount, and check-ins of employees to ensure staff’s availability during working hours. Train all temporary employees and newly hired staff in line with company policies and procedures. Manage the payroll, pay rate, and employee hours. Monitor all company activities and ensure compliance with company procedures and policies. Organize and conduct interviews, perform background investigations and provide on-site tests to all prospective employees. Coordinate with supervisors and management to plan activities for higher productivity on production sites. Develop and maintain relationships with management and supervisors to resolve employee issues, concerns, and grievances as per existing company policy.
Develop ways to retain all employees through motivation and encouragement. Manage employee pool by hiring, retaining, or terminating the same, evaluating performance, and counseling employees to improve performance.
Maintain weekly temporary payroll and employee personal files to facilitate effective personnel management. Provide orientation to employees in terms of company values and culture to affiliate employees as per organizational requirements.
Human Resource Generalist
WD Holdings
Lenoir City, TN April 2021- May 2022
Recruits, interviews, and facilitates the hiring of qualified job applicants for open positions; collaborates with departmental managers to understand skills and competencies required for openings. Conducts or acquires background checks and employment eligibility verifications.
Implements new hire orientation, Compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management.
Handles employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff.
Attends and participates in employee disciplinary meetings, terminations, and investigations.
Maintains compliance with federal, state, and local employment laws and regulations, and recommends best practices; reviews policies and practices to maintain compliance.
Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
HR- Onsite Recruiter
La Costa Staffing at Kimberly Clark
Loudon, TN March 20220-2021
Recruiter for La Costa Services for Kimberly Clark customers. Recruiting, Staffing, and Onboarding candidates to fill all the required open positions. Determine what skills and qualifications are needed for a certain position and write a job description. Establish the requirements for recruiting and meet with managers to discuss those requirements. Post job descriptions on various mediums such as newspapers, online career forums, and bulletin boards within the community.
Schedule interviews and meet with candidates when needed, which may require some travel.
Speak with interested parties and evaluate a candidate’s performance. Bring those results to managers and explain why you felt a certain candidate would or would not be a good fit. Monitor compensation practices to make sure we remain competitive. Read up on new legislation to see if there are any changes we need to make to stay within the law.
Cherokee Health Systems
PSR Front Office
Knoxville, TN
Sept 2019-March 2020
Greeting patients professionally both in person and on the phone. Quickly answering or properly referring questions and issues. Optimizing provider schedules and patient satisfaction with efficient scheduling Notifying providers of patient arrivals. Comforting patients by anticipating anxieties and effectively answering questions. Ensuring the availability of treatment information by retrieving and updating patient records. Verifying financial records and collecting patient charges while filing and expediting third-party claims. Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders
Assistant Property Manager
Rand Property Management
Knoxville, Tennessee
January 2019- Sept 2019
Greet prospective tenants when they arrive and introduce them to the types of units available as well as the property’s amenities. Marketing, Post payments, delinquencies. Execute leases with new and returning tenants to ensure all parties understand the terms and conditions of the contract. Respond to tenant questions and complaints promptly. Contact tenants to collect overdue rent or to discuss other issues that require immediate attention. Manage the maintenance and custodial staff at the property. Schedule and oversee maintenance calls to apartment units. Establish rapport with tenants so they always feel valued and appreciated Customer Service
Front Supervisor
Burlington Coat Factory
Sep 2016 - 2018
Knoxville, Tennessee
Customer support professional with extensive experience managing client needs and ensuring the company meets expectations. An accomplished, self-motivated professional with over 15 years of experience in customer service. Hardworking professional recognized for meeting and exceeding support targets.
Fosters strong relationships with customers that result in a high level of client retention and product loyalty. Open new client accounts and serve as the first line of support for credit approval. Demonstrates solid ability to communicate with diverse groups. Focused on developing a strong rapport with customers, vendors, and staff. Schedule installation and service calls and ensure appropriate billing
Human Resources Generalist
Custom Foods of America
March 2016 – August 2016
Knoxville, Tennessee
Collaborate with department supervisors to establish attendance policies and incentives. Work with staffing agencies to ensure that production workforce requirements are met. Participate in interviews and provide recruitment recommendations to management.
Assist in the hiring process, including but not limited to conducting background checks, reference checks, ordering drug screens, and verifying employment eligibility. Help with new employee orientation and employee relations activities. Organize ongoing training sessions to enhance employee skills.
Aid in the implementation of company-wide human resources policies, procedures, and practices by following state, and corporate objectives, and federal and state legal requirements. Support in the administration of company compensation and benefits programs. Manage the communication of projects such as the Employee Handbook, 401K, Open Enrollment, and employee recognition programs.
Staff Performance Manager
Resource MFG Nov 2014 – March 2016
Knoxville, Tennessee
Staffing full-cycle recruiting:
Interview, run background checks, I-9 process, clerical duties, sourcing, post in social media, follow up, determines applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements. Evaluate, Hire, and assign applicants. Verify the payroll, invoices, and training on safety rules and standards of the company and keep a record of employee attendance. Staffing Reports, Roster, and Attendance Reports.
Human Resource Assistant:
National Western Life Insurance
Nestor Torres Insurance June 1999 to July 2013
Enter data. Compile, sort, and verify the accuracy of data before entering it. Handle payroll and commissions. Store complete documents in the appropriate locations. Locate and correct data entry errors or report them to supervisors. Operate office machines and provide customer service. Make travel arrangements for office personnel. Train other staff members to perform work activities such as using computer applications. Prepare meeting agendas and attend meetings. Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
Complete work schedules, manage calendars, and arrange appointments. Inventory and order materials, supplies, and services. Collect, count, and disburse money, and complete banking transactions. Complete and mail bills, contracts, policies, invoices, and checks. Process and prepare documents, such as business or government forms and expense reports.
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