Customer Service Accounts Receivable

VALERIA Y. ADAMS

*** ****** **** ****: 706-***-****

Columbus, GA 31907 Email: *******@*****.***

Highly motivated, experienced professional with strong work ethic. Consistently goes beyond requirements of the job to achieve goals. Learns quickly, enjoys challenges, and works well in a team environment, as well as independently. CORE STRENGTHS

● Customer Service ● Accounts Payable/Receivable

● Communication skills ● Detail-oriented/organizational skills PROFESSIONAL EXPERIENCE

West Central Georgia Regional Hospital 2022- present Health Aide 2 (2022- Present)

Responsible for providing basic patient care and work with patients/clients to develop daily living skills, Complete required documentation in patient and unit records, takes vitals signs as needed and document accordingly in the Electronic Medical Record. Observe and document patient data, behavior and activity. We ensure the safety and security of our clients and prepare them for treatments or examinations, I may also assist with bathing or activities of daily living.

Wilson Pest Management DBA - Orkin Pest Control . 2007- 2021 Office Manager (2014 – present)

Responsible for the overall operation of the office day-to-day

Administer high volume of inbound customer service calls

Maintain and updates customer account information in a customized database

Branch accounts receivable/payable and collections

Comply with state and federal regulations, company policies, procedures, and guidelines

Act as point of contact for general customer service

Scheduling appointments for Technicians and Sales

Convert accounts receivable and process customer payments

Specialize in customer resolution

Support other office administrative staff in the completion of their duties when needed Customer Relations Specialist (2007-2014)

Responsible for overall front office activities while providing excellent service to customers and staff.

Performed all general administrative tasks

Answered central telephone system and directed calls accordingly

Received the public and answered questions, in person and by telephone

Responded to inquiries from customers

Performed day-to-day operations of the office

Billing/Accounts Receivable/Payable/Bank Deposits/Collections

Planned and prioritized workload to meet set deadlines

Assisted with special projects as needed • Operated office equipment as required Walmart 2006-2008

Customer Service Manager

Responsible for implementing the business plan for area of responsibility

Maintained quality and safety standards in area of responsibility

Managed financial aspects as assigned in area of responsibility

Manages customer service department daily operations

Monitored and managed productivity of area of responsibility

Supervised and developed associates and leaders in area of responsibility EDUCATION AND TRAINING

Certificate in Hair Design - Mable Bailey, Columbus, GA Diploma – Aiken Sr. High School, Cincinnati, OH

References Available Upon Request

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