Account Manager, Quality Control

BRENDAN DOWD

Raleigh, NC 914-***-**** *******@*****.*** linkedin.com/in/brendan-dowd-nc/

SUMMARY

Developing evidence-based solutions to complex, unique problems. Collaborative and team oriented. Skilled communicator with a proven ability to tailor message to different audiences. The soft skills developed working in sales and the technical skills acquired through the Boot Camp prepared me to contribute to any company in a multitude of ways.

RELATIONSHIP BUILDING

Sales Partner Management: Managed account book of 110+ business partners

Partner Development: Developed relationships to penetrate new accounts and drive revenue growth

Account Acquisition: Acquired new clients and developed relationships with corporations in the 500-1199 employee space

Account Development: Consistently exceeded quote each quarter up to 260%; exceeded sales goals based on revenue, profit and units sold

COMMUNICATION

Presentation Skills: Made Sales presentations to customer contacts from IT Managers to C-Suite level executives

Problem resolution: Understanding customer issue, empathizing, and connecting customer with other departments if necessary

TECHNICAL SKILLS

Database Management: SQL, MongoDB

Data Analysis: Python, VBA, Excel, Pandas

Data Visualization: Tableau, R, Matplotlib, Plotly

Salesforce Administration Certification

Professional Experience

Quality Control Analyst, Simplebet Raleigh, NC 2024 - Present

SMB Account Manager, Lenovo Morrisville, NC 2015 - 2017

Inside Channel Account Manager, Lenovo Morrisville, NC 2013 - 2014

Volunteer Experience

Assistant, In-Patient Rehab Center, UNC Hospital Chapel Hill, NC 2017 -2018

Education

University of North Carolina at Chapel Hill

Bachelor of Arts, Economics 2013

Certificate in Data Analytics and Visualization 2020

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