Customer Service Store Manager

***** *. ******, ******* ****, IL *****·773-***-****·**************@***.***

Camilla Pickens

Objective

Seeking a position in Management, that utilizes excellent organizational, written, and verbal skills with specific interest in staff, and office.

Professional Summary

Extensive focused experience in office management and automotive management.

Proven accomplished record of excellent written and verbal communication including facilitating training and development of diverse staff

Recognized team leader and team builder

Excellent organizational and managerial skills, adept at eliminating redundancy and improving efficiency

Capable of handling multiple tasks simultaneously

Highly focused and results-oriented in support of complex deadline-driven operations

Experience

Autozone

Chicago, IL

7/2010-Present

Store Manager

Oversee customer service and provide support services as required

Establish and maintain strong client base because of dedicated customer service activity.

Coordinate all phases of operations including staff recruiting/hiring/retention

Monitor and evaluate performance and foster team work and improved team relations.

Negotiate and maintain vendor contracts, generated invoices and revenue reports.

Created in-store promotions/displays to maximize product marketability and appeal

Consistently exceeded sales goals generating 15% quarterly repeat-business growth

Governor’s State University

University Park, IL

11/2009-5/2010

Office Assistant

Manage office traffic and phone reception

Assist walk-in students by answering questions, providing referrals, locating materials in the resource library

Execute administrative tasks, including data collection, entry of jobs and internships into Erecruiting system, copying, filing, preparing mailing, running errands

Assign students and alumni a password to utilize the employment database

Manage job posting process for federal work-study and regular student employment on campus

Advance Auto Parts

Chicago, IL

4/2007-12/2008

Store Manager

Provided courteous, efficient customer service and provided timely response/resolution to customer inquiries/concerns

Managed and organized daily operational functions to include staffing, cost and inventory control

Consistently exceeded sales projections by 20% while reducing labor and inventory associated cost

Conducted financial analysis to identify trends and variances

Reconciled payroll, accounts payable and receivable transactions daily

Enforced security, safety and sanitation compliance

Projected PAR levels

Corresponded with vendors and commercial customers regarding sales and product quality

Autozone

Chicago, IL

6/2004-4/2007

Store Manager

Oversaw customer service and provided support services as required

Established and maintained strong client base because of dedicated customer service activity.

Coordinate all phases of operations including staff recruiting/hiring/retention,

Monitor and evaluate performance and foster team work and improved team relations.

Negotiated and maintained vendor contracts, generated invoices and revenue reports.

Created in-store promotions/displays to maximize product marketability and appeal

Consistently exceeded sales goals generating 15% quarterly repeat-business growth

Kelly Services

Chicago, IL

7/2003-11/2003

Branch Supervisor

Computed annual, quarterly and monthly benefits as well as payroll totals for clients

Interviewed prospective employees using indicators to assess personality correlation to job performance

Coordinated orientations and exit interviews for part-time and temporary employees

Manage compliance with Affirmative Action Hiring Procedures, EEOC, and Labor Laws

Kelly Services

Chicago, IL

7/2001-5/2003

Partnered Staffing Manager

Operated as a liaison between Kelly Services and Kraft Foods Chicago Plant

Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems

Identified staff vacancies, recruit, interview, and select staff

Provided current and prospective employees with information about policies, job duties, working conditions, wages, and opportunities for promotion and employee benefits

Performed difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures

Analyzed statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices.

Planned, organized, directed, controlled or coordinated the personnel, training, or labor relations activities for three shifts

Computershare

Chicago, IL

9/2000-7/2001

Customer Service Representative

Advised customers on personal account information

Researched and responded to questions regarding stockholder accounts

Received and processed incoming mail and phone inquiries

Prepared memo and fax correspondence in reference to account detail

Trak Auto

Chicago, IL

9/1997-9/2000

1st Assistant Manager

Provided excellent customer care/service while assisting customers with locating and selecting merchandise

Trained new staff members in customer service and automotive marketing skills.

Supervised shift operational processes

Exercised basic, shift-to-shift financial control to meet the restaurant profit margin targets

Education

South Suburban College

South Holland, IL

2001-2006

Associate Degree – Business Administrative Management

Certificate in Administrative Assistant, Supervisor Skills, and Business Administration

Bachelor Degree – Interdisciplinary Studies Minor in Business Dec 2024

References

References are available on request.

Contact this candidate