Customer Service Fort Wayne
Resume:
Cindy Paulk
Fort Wayne, IN *****
**********@*****.***
Looking to work for an established company where I can grow and utilize management, sales, administrative and customer service skills.
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Licensed Life Insurance Agent
Ascension Wealth Group-Fort Wayne, IN
March 2023 to Present
A sales professional who is proficient at identifying sales prospects and turning those prospects into customers. Excels at client research, developing effective sales presentations, and following up on a regular basis with existing client base.
Salon Manager
Smartstyles-Fort Wayne, IN
September 2022 to March 2023
Highly resourceful and organized salon manager. Proficient in managing staff, operating and maintaining salon equipment, promoting a high standard of customer service and ensuring the daily operations of the salon run smoothly. Beauty therapy specialist with excellent communication, time management, leadership and organization skills.
Transaction Coordinator
Ruoff Home Mortgage-Fort Wayne, IN
September 2021 to January 2022
Carried mortgage refinance customers through their closing from beginning to end. Collected all required documents needed to clear their loan to close. Made sure all customers were communicated with throughout the process. Provided final numbers to borrowers to receive approval before closing. Kept in communication with all departments, appraisal companies, insurance companies and title companies to ensure accuracy for closing.
Business Development Specialist
Fort Wayne Lexus-Fort Wayne, IN
March 2019 to February 2021
Internet Auto Sales-
Schedules Appointments for prospective buyers and current customers for new purchase, lease returns, service appointments, and trade-in appraisals. New car, pre-owned Lexus, Toyota, Kia and Used Car Store sales.
Weight Loss Sales Consultant
Metabolic Research Center-Fort Wayne, IN
March 2017 to February 2019
Sell weight loss programs to prospective clients.
Weekly consultations//weigh-in for current clients. Motivate and help current clients maintain weight loss so that they learn to be self sufficient. Traveling Hearing Technician
Worksafe USA-Fort Wayne, IN
March 2016 to February 2017
Traveling the Midwest to manufacturing facilities to set up equipment to conduct OSHA required hearing testing. Also, conducted testing for proper respirator fits. Financial Representative
VALUE CITY-Fort Wayne, IN
February 2014 to March 2016
Sell warranties on new furniture purchases
Customer service
Financing
Cash handling
Handling delivery questions
Preparing paperwork/cash for opening and store closing Leave of Absence Specialist
LA - General Motors-Roanoke, IN
January 2012 to January 2013
Operated various production machines
● Assisted in paint dept, chassis line, motor line, and final department Assistant Manager
Taco Bell-Fort Wayne, IN
March 2009 to August 2009
Hired, trained, and scheduled employees
● Performed inventory, oversaw deposits, followed procedures for opening and closing Office Manager
CCC Credit Counseling-Fort Wayne, IN
September 2008 to February 2009
Consolidated client debt into one monthly payment
● Counseled clients on credit issues
Mortgage Broker / Mortgage Processor
RWG Mortgage-Fort Wayne, IN
December 2003 to August 2008
Started out processing conforming, non-conforming and government mortgage loans. Transferred into non-conforming loans sales.
Education
Bachelor's in Business Management
Indiana Institute of Technology - Fort Wayne, IN
October 2017 to Present
License in Cosmetology
Ravenscroft Beauty College - Fort Wayne, IN
December 2011
Elmhurst High School - Fort Wayne, IN
May 1995
Skills
• Typing (10+ years)
• Sales (10+ years)
• Customer Service (10+ years)
• CRM (10+ years)
• Powerpoint (3 years)
• Word (10+ years)
• training (3 years)
• Business Development (2 years)
• Account Management (10+ years)
• Cold Calling
• Negotiation (4 years)
• Hair Styling (2 years) (10+ years)
• Salesforce (10+ years)
• Administrative Experience (10+ years)
• Management (2 years)
• Presentation Skills (10+ years)
• Recruiting (2 years)
• Office Management (3 years)
• Life Insurance (1 year)
• Customer service
• Typing (10+ years)
• Dealership experience
• Recruiting (2 years)
• Business development
• Insurance Sales
• Sales
• Communication skills
• Training & development
• Office management
• English
Certifications and Licenses
Cosmetology License
August 2011 to August 2024
Indiana Life Insurance Producer License
July 2023 to Present
Assessments
Time management skills — Proficient
August 2024
Managing one's own time to complete tasks quickly and efficiently Full results: Proficient
Customer service — Proficient
January 2022
Identifying and resolving common customer issues
Full results: Proficient
Work style: Professionalism — Proficient
January 2022
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Administrative assistant/receptionist — Proficient February 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Project timeline management — Proficient
August 2024
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Medical receptionist skills — Proficient
May 2024
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Food service: Customer situations — Proficient
June 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Legal skills — Proficient
April 2024
Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting
Full results: Proficient
Customer focus & orientation — Proficient
January 2022
Responding to customer situations with sensitivity Full results: Proficient
Attention to detail — Proficient
May 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work style: Reliability — Proficient
May 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
March 2024
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Business math — Proficient
March 2024
Using basic math to solve problems in a business context Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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