Quality Control High School
Resume:
Ft. Pierce, FL *****
*************@*****.***
EDUCATION AND
TRAINING
High School Diploma
Liberty High School, Bealeton, VA
June 2000
SUMMARY
Adept at driving financial accuracy and business growth, I leveraged meticulous attention to detail and strong problem-solving skills at Healing Hands Home Health. My expertise in QuickBooks Online and commitment to quality control enhanced operational efficiency by 30%, showcasing my ability to manage complex accounting tasks and lead teams with confidence. Resourceful, meticulous accounting professional with experience in strategic problem-solving solving, customer relationship management and financial reconciliations. Team player with strong technical proficiency and commitment to accuracy in financial data entry and recordkeeping. SKILLS
EXPERIENCE
BOOKKEEPER
Self-employeed Fort Pierre, FL August 2024 - Current CASSANDRA WYNKOOP
• Administrative Support
• Quality Control
• Staff Management
• Customer Service
• Office Management
• Scheduling
• Document handling
• Invoice Processing
• Risk Management
• Policy Enforcement
• Administrative support specialist
• Proper phone etiquette
• Bookkeeping
• Articulate and well-spoken
• Customer Service-Oriented
• Professional and mature
• Financial Services
• Payroll
• Resourceful
• Strong Problem Solver
• Self-starter
• AR/AP
• QuickBooks online
• Meticulous attention to detail
• Maintained and reconciled general ledger accounts.
• Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
• Processed accounts payable and receivable transactions.
• Assisted with the preparation of budgets and forecasts.
• Conducted monthly bank reconciliations.
• Performed month-end closing activities.
• Ensured accuracy in all accounting entries and records.
• Reviewed employee expense reports for compliance with company policies.
• Generated invoices for clients and tracked payments received from CW
customers.
• Resolved billing discrepancies with vendors or customers promptly.
• Posted journal entries to the general ledger system accurately and timely.
• Analyzed financial information to recommend or develop efficient use of resources and techniques to improve profitability.
• Provided assistance in preparing tax returns annually.
• Reconciled intercompany accounts on a regular basis.
• Verified accuracy of vendor invoices against purchase orders prior to payment processing.
• Assessed customer creditworthiness by reviewing financial statements, trade references.
• Performed account analysis as required by management.
• Developed strategies to reduce costs while improving efficiency within the accounting department.
• Performed basic accounting, payroll and bookkeeping services to manage business operations.
• Entered deposits, credit card charges and sales entries to facilitate cash management.
• Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
• Reviewed purchase documents and company receipts for reconciliation with statements.
• Prepared bank reconciliations, managed field audits and reviewed accounting records for accuracy.
• Helped businesses keep finances in order by managing accounting ledgers and recording journal entries.
• Documented transaction details to track and manage financial data.
• Prepared accurate financial reports each month by collecting, analyzing, and summarizing account information.
• Reconciled vendor statements to assist in monthly closings.
• Analyzed financial transactions, assigning to specific accounts.
• Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
• Certified and processed payroll, electronic deposits and pay adjustments while distributing checks.
• Defined bookkeeping policies and procedures by developing system to account for financial transactions.
• Advised management on financial decisions by analyzing trends and financial data.
• Managed accounts payable and receivable, improving cash flow management.
• Processed expense reports, including verification of receipts and compliance with policies.
• Reconciled bank statements to internal accounts monthly, identifying and resolving discrepancies.
• Managed inventory records, adjusting entries for discrepancies and reporting changes.
• Tracked and reported charitable contributions and grants for nonprofit bookkeeping.
• Conducted month-end and year-end close processes, ensuring accuracy of financial reporting.
• Maintained accounts payable and receivable, ensuring timely billing and SALES ASSOCIATE
Wawa Fort Pierce, FL November 2022 - March 2023 payment processing.
• Utilized accounting software to streamline bookkeeping processes, increasing efficiency.
• Assisted in the development and implementation of new accounting procedures and systems.
• Implemented and maintained internal controls to safeguard financial assets.
• Processed payroll for employees, including calculating wages, deductions, and issuing payments.
• Managed financial transactions and recordkeeping with precision, ensuring accuracy in ledgers and accounts.
• Prepared financial statements, including balance sheets and income statements, for review by management.
• Ensured compliance with local, state, and federal government reporting requirements and tax filings.
• Coordinated with vendors and clients to resolve billing and payment issues.
• Assisted in budget preparation, tracking expenses against forecasts.
• Handled sensitive financial information with confidentiality and integrity.
• Monitored cash flow, preparing reports to inform management of financial status.
• Assisted in financial planning and analysis to support strategic decision- making.
• Received and recorded cash, checks and transfers.
• Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
• Matched orders with invoices and recorded required information.
• Recorded debit, credit and account transactions in computer spreadsheets and databases.
• Prepared and processed payroll.
• Calculated and produced checks for utilities, taxes and other operational payments.
• Performed bookkeeping and accounting consulting services.
• Checked postings and documents for correctness, accuracy and proper coding.
• Reconciled or entered report discrepancies found in financial records.
• Reduced financial discrepancies by verifying accounting statements.
• Monitored loans and accounts payable to confirm payments are current.
• Classified and summarized financial data to compile and enter in financial records
• Performed financial calculations for amounts due, interest charges and balances.
• Handled accounts payable and receivable, including invoicing and payment processing.
• Handled bi-weekly payroll services for company employees.
• Compiled current budget data from estimated revenues, expenses and prior budgets.
• Greeted customers and provided exceptional customer service.
• Assisted customers with product selection, sizing and styling.
• Provided accurate information about products, prices and services.
• Processed transactions using a point-of-sale system.
• Maintained up-to-date knowledge of store merchandise and policies.
• Built relationships with customers to encourage repeat business.
• Organized stockroom shelves according to size, color or style.
• Restocked shelves as needed to ensure sufficient inventory levels.
• Conducted inventories on a regular basis to track stock levels.
• Demonstrated product features and benefits for customers' needs.
• Handled customer complaints in a professional manner.
• Upsold additional items based on customer interests and needs.
• Attended weekly team meetings to review performance goals and objectives.
• Suggested ideas for improving store operations and increasing profits.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Ensured compliance with all safety regulations while handling hazardous materials.
• Maintained cleanliness of store environment including floors, windows, displays.
• Collaborated with management teams to develop innovative marketing strategies.
• Helped customers find specific products, answered questions, and offered product advice.
• Engaged customers in friendly, professional dialogue to determine needs.
• Answered incoming telephone calls to provide store, products and services information.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Collected payments and provided accurate change.
• Worked with fellow sales team members to achieve group targets.
• Developed trusting relationships with customers by making personal connections.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Assessed customer needs to provide assistance and information on product features.
• Built and maintained relationships with peers and upper management to drive team success.
• Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
• Sold various products by explaining unique features and educating customers on proper application or usage.
• Assisted teammates with sales-processing tasks to meet daily sales goals.
• Received and displayed product shipments on store retail shelves upon delivery.
• Used technology resources to assist customers in locating and selecting items.
• Trained new team members in cash register operation, stock procedures, HOME HEALTH NURSE
Healing Hands Home Health Fredericksburg, VA February 2020 - October 2022 and customer services.
• Adhered to company initiatives and achieved established goals.
• Assisted in visual merchandising, creating appealing displays that capture customer interest.
• Adapted sales strategies based on customer interactions and feedback to improve results.
• Conducted product demonstrations to highlight features and benefits.
• Greeted customers to determine wants or needs.
• Cleaned shelves, counters and tables to maintain organized store.
• Answered store and merchandise questions and led customers to wanted items.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Stocked shelves and supplies and organized displays to focus customer attention on specific items.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Organized store by returning merchandise to proper areas and restocked displays.
• Maintained knowledge of sales and promotions, return policies and security practices.
• Computed purchases and received and processed cash or credit payment.
• Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
• Recommended, selected and located merchandise based on customer desires.
• Described merchandise and explained use, operation and care.
• Ticketed, arranged and displayed merchandise to promote sales.
• Placed special orders or called other stores to find desired items.
• Bagged or packaged purchases and wrapped gifts.
• Watched for and recognized security risks and thefts to prevent or handle situations.
• Prepared merchandise for purchase or rental.
• Maintained records related to sales for store management.
• Assessed patient health by conducting physical examinations and evaluating medical histories.
• Provided home health care services such as wound care, medication administration, and IV therapy.
• Developed personalized care plans for patients based on individual needs.
• Educated patients and families about disease management, lifestyle changes, nutrition, and preventive healthcare measures.
• Administering medications according to physician orders and monitoring side effects of medications.
• Instructed family members in basic nursing skills including wound care, injections, catheterization, and other treatments as ordered by the physician.
• Performed assessments of the patient's physical condition to determine their level of function and need for assistance with activities of daily living.
• Monitored vital signs such as blood pressure or pulse rate to detect any changes in a patient's condition.
• Initiated referrals to appropriate community resources when needed.
• Provided emotional support and counseling to patients facing difficult decisions regarding their health care options.
• Maintained accurate records of all visits made to patients' homes along with any changes in their conditions or treatments prescribed by physicians.
• Ensured quality assurance standards are met through regular chart audits and review processes.
• Contributed to research projects related to home health nursing practices.
• Attended continuing education courses related to home health nursing practices.
• Adhered strictly to infection control protocols while caring for clients in their homes.
• Actively participated in quality improvement initiatives within the organization.
• Responded promptly to emergency calls from clients needing urgent attention at home.
• Addressed patient care needs, collected vitals, dressed wounds and managed catheters.
• Conducted regular re-evaluations to address changes in needs and conditions, and introduced revisions to care plans.
• Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
• Assisted with client personal care needs to foster independence and well-being.
• Completed initial assessments of patients and family to determine and address individual home care needs.
• Assisted patients with activities of daily living and functional mobility to increase comfort and quality of life.
• Participated in on-call rotations and delivered after-hours care.
• Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
• Administered prescribed medications and started intravenous fluids to address patient symptoms and underlying etiologies.
• Supported patients with activities of daily living and functional mobility to improve comfort and quality of life and reduce pain.
• Educated patients and families on disease management and prevention techniques.
• Conducted telehealth visits, providing remote support and monitoring.
• Conducted risk assessments in home environments to ensure patient safety.
• Coordinated medical equipment rentals and installations for home use.
• Provided wound care, including dressing changes and monitoring for signs of infection.
• Trained new home health nurses, sharing best practices and clinical expertise.
• Delivered compassionate end-of-life care, supporting patients and families emotionally.
• Implemented patient-specific exercises and rehabilitation plans to improve mobility.
• Administered medications, treatments, and injections as prescribed by healthcare providers.
• Managed the administration of intravenous (IV) therapies and nutrition.
• Offered guidance on medication management, ensuring adherence to therapy plans.
• Assisted patients with daily living activities, including bathing, dressing, and grooming.
• Coordinated with physicians and healthcare teams to update patient progress and adjust care plans.
• Monitored vital signs and symptoms, adjusting care plans as necessary.
• Advocated for patient needs with healthcare providers and insurance companies.
• Assessed patient conditions during in-home visits, developing personalized care plans.
• Facilitated patient access to community resources and support services.
• Supported patients with chronic illness management, optimizing quality of life.
• Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
• Coordinated with healthcare team to establish, enact and evaluate patient care plans.
• Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
• Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
• Administered oral, IV and intra-muscular medications and monitored patient reactions.
• Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
• Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
• Observed strict safety measures, including checking medication dosages before administration to patients.
• Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
• Responded to emergency situations with speed, expertise and level- headed approaches to provide optimal care, support and life-saving interventions.
• Referred patients to specialized health resources or community agencies to furnish additional assistance.
• Collaborated with health groups to plan or implement programs designed to improve overall health of communities.
• Stocked clinical workstations and procedure rooms with necessary supplies.
• Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
• Interpreted and evaluated diagnostic tests to identify and assess patient's SERVER/BARTENDER/SHIFT MANAGER
Outbacksteakhouse Warrenton, VA February 2006 - February 2016 condition.
• Prepared medical equipment and tools to aid physician during examination and treatment of patients.
• Conducted specified laboratory tests to help detect conditions and determine diagnosis.
• Administered local, inhalation or intravenous anesthetics to patients undergoing procedures.
• Greeted guests and provided menus.
• Provided excellent customer service to ensure satisfaction.
• Assisted in training new servers.
• Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
• Prepared drinks according to standard recipes.
• Took orders from customers accurately and in a timely manner.
• Checked food before serving it to customers.
• Delivered food orders promptly and courteously.
• Monitored dining room for cleanliness and proper set-up at all times.
• Responded efficiently to guest inquiries and complaints in a professional manner.
• Ensured that each guest was served courteously, quickly, and efficiently.
• Accurately recorded orders on cash register and point-of-sale system.
• Maintained records of transactions made during shift as required by law or company policy.
• Performed opening and closing duties such as setting up the dining area, restocking supplies..
• Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
• Handled money transactions accurately while following company procedures for handling cash payments.
• Followed health safety guidelines when preparing and serving food products.
• Communicated effectively with kitchen staff regarding customer allergies or special requests.
• Upheld high standards of sanitation in accordance with health department regulations.
• Conducted regular inventory checks to maintain adequate levels of necessary supplies.
• Stayed informed about daily specials, new menu items, promotions.
• Provided exceptional service to high volume of daily customers.
• Operated POS terminals to input orders, split bills and calculate totals.
• Displayed enthusiasm and knowledge about restaurant's menu and products.
• Greeted customers, answered questions and recommended specials to increase profits.
• Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
• Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
• Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
• Cleaned tables and chairs to prepare dining area for next customers.
• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
• Served food and beverages to patrons and immediately remedied issues with orders.
• Satisfied customers by topping off drinks and offering condiments, napkins and other items.
• Trained new employees on restaurant procedures and plating techniques.
• Addressed complaints to kitchen staff and served replacement items.
• Promoted desserts, appetizers, and specialty drinks to optimize sales.
• Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
• Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
• Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
• Implemented feedback from customers to improve service quality and menu offerings.
• Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
• Explained menu options to guests, offered suggestions and took orders for food and beverages.
• Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
• Trained new employees to perform duties.
• Served food and beverages to patrons and confirmed complete orders.
• Explained menu items, describing ingredients and cooking methods upon request.
• Stocked service areas with supplies during slow periods.
• Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
• Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
• Prepared checks, itemizing total meal costs and taxes.
• Informed customers of daily specials and signature menu items.
• Presented menus and answered questions regarding items.
• Took reservations and to-go orders to streamline process for both customer and restaurant.
• Set up tables in between patrons to reduce wait times.
• Filled condiments and napkin containers during slack periods.
• Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
• Assisted in preparing salads, appetizers and desserts to speed up food service.
• Garnished dishes and beverages to serve visually appealing menu items.
• Brought wine selections to tables with appropriate glasses and poured for customers.
• Responded to ad hoc cleaning duties at end of shift.
• Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
• Developed and implemented staff training program to ensure quality customer service.
• Monitored bar inventory levels, ordered supplies, and maintained cleanliness of all glassware.
• Supervised a team of 10 bartenders, ensuring proper handling of all alcoholic beverages and adherence to local laws.
• Created weekly work schedules for the entire shift staff while managing payroll and labor costs.
• Planned special events such as promotions, happy hours, live music nights., to increase sales revenue.
• Enforced health codes and safety regulations in compliance with state laws.
• Provided exceptional customer service by addressing customer complaints promptly and efficiently.
• Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports.
• Analyzed sales data to accurately forecast future demand for liquor orders.
• Reviewed stock levels on a regular basis to ensure adequate availability of products for customers' needs.
• Resolved conflicts between employees in an efficient manner in order to maintain smooth operations at the bar.
• Established standards for drink preparation and presentation that ensured high quality drinks served consistently throughout shifts.
• Applied creative strategies to drive up profits through increased sales volume or cost savings initiatives.
• Assessed employee performance regularly through observation and feedback sessions.
• Coordinated with suppliers on product deliveries, pricing issues, discounts and promotional offers.
• Encouraged team collaboration among staff members to maximize efficiency during peak periods.
• Conducted weekly meetings with staff members in order to discuss upcoming events and promotions.
• Ensured compliance with all relevant laws regarding sale and serving of alcohol beverages.
• Implemented new policies and procedures related to customer service and operational processes.
• Developed strong relationships with vendors in order to secure favorable terms and prices on supplies.
• Explored innovative ways to reduce wastage and improve profitability while maintaining customer satisfaction rates.
• Supervised cleanliness of guest service areas before, during and after service.
• Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
• Monitored daily checklists and side worksheets to keep other bar staff members on task.
• Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
• Motivated team by giving constructive feedback to deliver exceptional patron experiences to clientele.
• Managed daily administration and operations of beverage department, answering questions and monitoring task prioritization.
• Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
• Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
• Balanced daily registers and generated sales reports for management.
• Checked identification of guests to verify age requirements for alcohol purchase.
• Trained new bartenders on drink preparation and upselling techniques.
• Collected and organized daily till totals and tips.
• Completed regular bar inventories and daily requisition sheets.
• Prepared cocktails from bar recipes and served wine, draft and bottled beer.
• Upsold customers from shelf to premium brands to help boost sales.
• Displayed and retained extensive knowledge of liquors, wines and entrees.
• Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
• Recommended food and drinks to patrons based on preference, pairings and special promotions.
• Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
• Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
• Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
• Kept track of bar tabs and transferred open tabs to dining area for wait staff.
• Planned and coordinated special events to boost customer numbers and profits.
• Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
• Worked in close collaboration with team members to ensure customers received high-quality service.
• Oversaw food preparation, production and presentation according to quality standards.
• Delegated work to staff, setting priorities and goals.
• Resolved problems or concerns to satisfaction of involved parties.
• Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
• Promoted safe working conditions by monitoring safety procedures and equipment.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Assisted staff by serving food and beverages or bussing tables.
• Explained goals and expectations required of trainees.
• Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
ACTIVITIES AND HONORS
REFERENCES
References available upon request.
• Inspected dining and serving areas for cleanliness and proper setup.
• Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
• Coached staff on strategies to enhance performance and improve customer relations.
• Supervised activities of dining room staff to maintain service levels and support guest needs.
• Distributed food to service staff for prompt delivery to customers.
• Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
• skateboarding
• riding bikes
• surfing
• reading
• fishing
• horseback riding
• gardening
• D.I.Y projects around the house
• refurbishing anything old
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