General Manager Customer Service
Resume:
Sylvester Hopson
Meridian, MS *****
*********@*****.***
Results-driven General Manager with extensive experience in sales, operational management, and customer engagement across medical sales, retail, and finance sectors. Demonstrated ability to leverage strategic leadership, business development, and analytical skills to drive growth, exceed sales targets, and enhance customer satisfaction. Skilled in negotiation, process optimization, and team development. Seeking to apply these skills in a challenging new role. Professional Experience
Aaron's General Manager, Meridian, MS October 2021 – Present
- Directed store operations to enhance growth, profitability, and operational excellence.
- Executed strategic planning and market expansion initiatives.
- Optimized inventory management and financial operations in line with corporate goals.
- Led recruitment and development programs to foster a culture of excellence. Rent-A-Center, Store Manager, Forest, MS July 2019 – October 2021
- Developed and implemented sales strategies, achieving sustained revenue growth.
- Managed customer relationships to increase loyalty and satisfaction.
- Streamlined resource allocation and improved financial operations to boost profitability. CARMART, Account/Collector Manager, Meridian, MS November 2016 – July 2019
- Managed customer service initiatives, resolving inquiries and improving account retention.
- Collaborated on business strategy refinement, driving operational success. Nelson Hall, Finance Manager, Meridian, MS December 2014 – November 2016
-Directed financial processes including planning and stakeholder mediation to meet fiscal objectives.
-Enhanced organizational financial health through strategic planning and process optimization. MedSelect DME, CEO/VP**, Meridian, MS January 2006 – December 2014
-Oversaw company operations, ensuring optimization, growth, and compliance.
-Developed strategies for service delivery, client engagement, and market penetration in the medical equipment sector.
Johnson Dodge, Car Salesman, Meridian, MS January 2001 – January 2005
-Provided exceptional customer service, matching clients with suitable vehicles and financing options.
-Applied lead generation and sales promotion techniques to drive sales. Education
Northeast High School – Lauderdale, MS
Skills
- Budgeting & Financial Management
- B2B & B2C Sales
- Negotiation & Conflict Resolution
- Process Improvement & Operational Oversight
- Customer Relationship Management (CRM)
- Sales Forecasting & Promotional Campaigns
- Team Leadership & Development
- Compliance & Stakeholder Engagement
- Product Demonstrations & Strategic Sales Planning
- Marketing, Account Management, and Property Management
- Proficient in Microsoft Office and CRM Software
Licenses
CDL (May 2023 – Present)
Driver's License
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