Project Manager Delivery Partner

Burke W. Butler, PMP, MBA ************@******.******.***

San Antonio, TX 830-***-****

Summary

Over 12 years as a Salesforce delivery partner (Including Accenture and Cloud Sherpas). Over 12 years in industry as a sales specialist and business operations professional in Fortune 100

(Compaq) and Fortune 500 (BMC Software) companies.

● Global experience in Salesforce implementations, both as an internal business champion

(customer) and as an external delivery partner (CPQ focus since 2018)

● Experienced Project Manager with strong Business Consulting and Industry background

● Certified Salesforce Platform App Builder, Sales Cloud Consultant,Vlocity Platform Consultant, Salesforce Certified Business Analyst

● Strong presenter to C-Suite level audiences as well as technical teams

● Passion for leveraging cloud technologies to deliver client success

● Multiple time Speaker at Dreamforce (by Invitation)

● Recognized by senior management multiple times as highly effective change leader Education

● Bachelor of Business Administration - The University of Texas at Austin

● Master of Business Administration - The University of Texas at Austin Professional Experience - Salesforce Delivery Partner Cloud SynApps 2024

Title: Engagement Manager, Salesforce Business Unit Key Responsibilities:

● Led Salesforce project management activities including team coordination, client expectation setting and ensuring adherence to the approved SOW and budget

● Developed relationship with clients to gain trust expand services within the account Uptima 2021 – 2023

Title: Engagement Manager, Salesforce Business Unit, Revenue Cloud / CPQ Key Responsibilities:

● Led Revenue Cloud project management activities including team coordination, client expectation setting and ensuring adherence to the approved SOW and budget

● Developed relationship with clients to gain trust and mentored less experienced team members to help advance their delivery skills

Resume: Burke W. Butler, PMP, MBA Page 1 of 5

Burke W. Butler, PMP, MBA ************@******.******.*** San Antonio, TX 830-***-****

Simplus 2018 – 2020

Title: Delivery Manager, Salesforce Business Unit (affected by COVID-19) Key Responsibilities:

● Partnered with sales in business development role to build relationships and acquire business

Set expectations properly in the sales cycle

Collaborate on resource plan, secure delivery team and kick off project

● Oversaw multiple concurrent projects in heavy client facing, team leadership role

● Ensured timely, fiscally responsible deliveries while overseeing key client communications Accenture / Cloud Sherpas 2015 – 2018

Accenture acquired Cloud Sherpas in October 2015

Title: Manager, Salesforce Business Unit (Accenture - post acquisition) Title: Project Manager / Solution Architect, Salesforce Business Unit (Cloud Sherpas - pre acquisition)

Projects Included:

Health Life Sciences Client, Northern California - Program Manager Role

● Led team of 40+ consultants to delivery of an order to cash solution across 5 tracks of the program (Order Management, Payer, Portal, Customer Support and Integration)

● Coordinated cross application deliverables with project managers of other integrated applications (NetSuite, other proprietary applications) Industrial Mfg. Client, Southwest - Project Manager / Solution Architect Role

● Led team in the definition phase of a multi-currency Sales Cloud implementation

● Completed definition phase documentation, which led to full implementation project Medical Device Client, Southern California - Project Manager / Solution Architect Role

● Led team to delivery of service desk with Live Agent implementation

● Operationalized Live Agent, which reduced volume of inbound phone calls as first line of support and reduced overall cost of customer support operations Solar Energy Client, Northeast - Project Manager / Solution Architect Role

● Led team to delivery of Sales Cloud and Service Request management project

● Leveraged multiple Appexchange packages, which raised value of the platform for client Appirio 2010 - 2014

Title: Project Manager / Senior Consultant, Salesforce Business Unit Projects Included:

Social Media / Ad Sales Client – Northern California – Project Manager Role

● Led team that developed bilateral integration with proprietary Ad Server (performance reporting) and Oracle (order management)

● Implemented Sales Cloud with EchoSign for electronic signature on multilingual and multi-currency customer facing insertion order digital contracts Resume: Burke W. Butler, PMP, MBA Page 2 of 5

Burke W. Butler, PMP, MBA ************@******.******.*** San Antonio, TX 830-***-****

Appirio (Continued) 2010 - 2014

Energy Client – Southwest Region – Project Manager Role

● Developed energy meter database with end contract date for over 500,000 meters

● Provisioned auto-opportunity creation 90 days prior to energy meter contract expiration Search Media Client / Ad Sales – Northern California – Lead Consultant Role

● Developed complex ticketing / routing to ensure optimal pre-sales support

● Earned Phase 2 based on initial success (Org Merge with same client) Digital Media Client / Ad Sales – Southern California – Lead Consultant Role

● Created bilateral integration to 3rd party Ad Server for delivery reporting on Force.com

● Developed innovative credit management application, with integration into ERP data

● Led internal staff in training delivery (not originally in plan - add-on scope) Print Media Client / Ad Sales – Mid Atlantic Region – Lead Consultant Role

● Developed contract database in Force.com with integration to on-premise applications

● Provisioned opportunity creation upon upcoming contract expiration Financial Services Client – New York – Lead Consultant Role

● Completed design documentation for custom applications in the Human Resources department of a global financial services firm

● Delivered three related custom applications on Force.com for custom HR procedures Enterprise Software Client – Southern California – Lead Consultant Role

● Developed Force.com opportunity as front end to order management

Matched opportunity line items to back office ordering SKUs

Integrated opportunity data to order management upon closed/won opportunity

● Implemented customizable forecasting and custom UI for lead + activity management Professional Experience - Salesforce Customer

BMC Software, Houston, TX 2003 - 2010

Salesforce Implementation Business Lead (Customer / Internal Project Champion) Led internal business case creation, won management sponsorship and led team to successful transition from on-premise CRM (Siebel) application to Cloud based CRM (Salesforce)

● Received senior management award and multiple Dreamforce Speaker invitations for business transformation accomplishment

Global Sales Operations

Defined and implemented process and system improvements focused on operational efficiency. Projects completed resulted in improved infrastructure for forecasting, quoting, prospecting and internal controls (Sarbanes Oxley compliance) processes:

● Ensured successful outcomes through comprehensive communication, execution, testing and training

● Managed project to develop and implement Sarbanes Oxley access control policy and procedures; resulting in improved regulatory compliance

Received commendation from external auditor (E&Y) for project excellence Resume: Burke W. Butler, PMP, MBA Page 3 of 5

Burke W. Butler, PMP, MBA ************@******.******.*** San Antonio, TX 830-***-****

Certifications

Certification Authority

Salesforce Certified Platform App Builder Salesforce Salesforce Certified OmniStudio Consultant Salesforce Salesforce Certified Sales Cloud Consultant Salesforce Salesforce Certified Business Analyst Salesforce

Salesforce Certified Administrator Salesforce

Information Technology Infrastructure Library (ITIL) Foundation Certified Exin Project Management Institute – Project Management Professional (PMP) PMI Skills

Category Skills

Project

Consulting

Onshore and Offshore Team leadership, Client expectation management, Budget management, Requirement management, Forecasting, Project documentation

Business

Development

Client relationship development, Statement of Work, Change Order, Team leadership

Force.com Administration, Configuration, Security, Data model, Collaboration with developers on APEX and Visualforce Development

Business

Analysis

Process Modeling, Lead Management, Opportunity Management, Quoting, Forecast Management, Custom Applications

Resume: Burke W. Butler, PMP, MBA Page 4 of 5

Burke W. Butler, PMP, MBA ************@******.******.*** San Antonio, TX 830-***-****

Awards And Commendations Include

Year Recognizing

Authority

Award /

Commendation

Description

2022 VP of

Delivery

(Uptima)

Forgewood Award Excellence in Salesforce delivery

2016 President of

Business Unit

(Cloud

Sherpas)

Solution Spotlight Led program with team of 40+ consultants to delivery of an order to cash solution across 5

concurrent projects

2012 President &

CEO (Appirio)

CMC Project Team of

the Year

Recognized at annual company meeting for

outstanding use of internal process tools

2009 Salesforce

Leadership

(BMC

Software)

Speaker at

Dreamforce Annual

Conference

Presented at customer conference on

“Business Transformation” via Cloud in multiple

sessions

2009 Sr. VP WW

Sales (BMC

Software)

Field Leadership Club Excellence for global Cloud implementation as internal champion in Fortune 500 company

2007 President &

CEO (BMC

Software)

Electronic Product

Distribution

Excellence for leading change in product

distribution and revenue recognition

2007 VP WW Field

Operations

(BMC

Software)

VP Award for

Excellence

Conceived and executed pilot for Force.com as

a next generation CRM platform

2006 E&Y (external

auditor) (BMC

Software)

Internal Controls

(SOX deficiency

remediation)

Recognized for leadership in achieving SOX

internal controls deficiency remediation

2005 CIO (BMC

Software)

Enterprise Reporting Excellence for Teamwork on global data warehousing and reporting achievement

Resume: Burke W. Butler, PMP, MBA Page 5 of 5

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