Delivery Driver Customer Service
Resume:
Miami, FL *****
**********@*****.***
SUMMARY
Service-oriented delivery
professional with demonstrated
record of road safety and clean
driving history. Familiar with logging
daily activities, coordinating
customer paperwork and collecting
payment. Plans and manages
efficient routes to maximize
deliveries and customer
satisfaction. Dependable and
service-focused delivery driver
motivated to deliver consistent,
prompt and courteous service.
Reliable and energetic professional
provides prompt, seamless access
to supply. Veteran driver over
several years delivers energetic
approach to meeting expectations.
Punctual Delivery Driver offering
several years of experience
distributing products, documents
and packages to customers.
Versed in safely loading and
unloading parcels, completing logs,
and collecting appropriate
payments. Familiar with GPS
system operations paired with
outstanding driving record.
Talented professional with great
skills in relationship building,
communication, and mechanical
maintenance. Accomplishes
performance targets consistently
Raiko Moreno
EXPERIENCE
December 2012 - May 2024
Dispacht /Delivery Driver Diamonette Event Rentals/LEC Logistic Corp Miami, FL
Received daily delivery instructions and route assignments from dispatch.
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Ensured accurate completion of all paperwork associated with deliveries.
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Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
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• Loaded, secured, and unloaded cargo in a safe and timely manner. Verified accuracy of items loaded onto truck against shipping documents.
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• Adhered to all applicable traffic laws while driving delivery vehicle. Communicated regularly with dispatch regarding any delays or issues encountered on routes.
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Provided excellent customer service by answering inquiries about products or services being delivered.
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Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
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Responded promptly to emergency situations involving vehicles or personnel on the roadways.
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Cleaned interior and exterior of delivery vehicle at end of shift as needed.
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Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
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Performed pre-trip inspections of delivery vehicle according to company guidelines.
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Managed inventory levels during deliveries by verifying load counts against shipping manifests.
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Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
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Stayed up-to-date on changing local roads and construction areas that may affect routes.
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• Assisted warehouse personnel in packing orders when necessary.
• Monitored fuel level throughout shift and refueled when necessary.
• Drove safely in all weather conditions including rain, snow, sleet, ice.
• Checked tires for proper inflation before leaving on each route.
• Transported and safely delivered items to prevent damage or loss.
• Navigated routes with relevant map programs and GPS systems.
• Handled merchandise in accordance with product handling standards. Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
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Obeyed traffic laws and follow established traffic and transportation procedures.
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Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
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Delivered rush merchandise on tight schedules to meet customer targets.
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and maintains clean, professional
vehicle. Physically fit for
challenging work. Safety-conscious
driver experienced with light trucks
and vans. Works quickly to meet
daily targets with expert loading,
unloading and transportation.
Adapts quickly to changing
situations to overcome problems
and maintain performance. Highly-
motivated employee with desire to
take on new challenges. Strong
work ethic, adaptability, and
exceptional interpersonal skills.
Adept at working effectively
unsupervised and quickly
mastering new skills.
SKILLS
• DOT Compliance
• Package scanning
• Payment Collection
• Load Balancing
• Goods Transport
• Quality Assurance
• Utilized street maps to plan and determine most efficient routes. Loaded trucks and safely secured merchandise to prevent damage during transportation.
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• Notified customers of delays to decrease calls to support.
• Inspected vehicle and maintained gas, oil and water levels. Verified deliveries against shipping instructions prior to delivering to customers.
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Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
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Reviewed and verified invoices and purchase requests to confirm accuracy.
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Checked shipping papers to determine nature of load and presence of hazardous materials.
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• Utilized GPS and maps for efficient route planning. Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
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Promoted positive customer service by delivering on-time shipments and fully resolving issues.
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Loaded and unloaded vehicles at distribution center and delivery address.
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• Kept accurate logs of all deliveries and trips.
• Contacted customers prior to delivery to coordinate delivery times. Determined optimal routes based on GPS application information and knowledge of local routes.
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Inspected vehicles' condition, supplies and equipment before and after trips
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Reviewed delivery documents and orders and reported errors to supervisor.
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• Presented order bills and collected payments for deliveries. Checked loads against shipping papers to verify contents and identify special handling requirements.
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• Conducted pre-inspections to keep trucks reliable and well-maintained.
• Processed shipment documents neatly and efficiently for each load.
• Reported mechanical problems encountered with vehicles to dispatch. Operated manual and mechanical equipment safely to minimize injury and accident risks.
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Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
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Improved project completion time, multi-tasking operations on heavy equipment and trucks.
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Conducted emergency vehicle repairs to restore safety and dependability.
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EDUCATION AND TRAINING
June 1991
High School Diploma
E.J.Varona, Holguin Cuba
LANGUAGES
English:
Elementary
Spanish:
Professional
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