Customer Service Store Sales

Christian Dickey

******************@*****.*** 832-***-****

OBJECTIVE:

Empathetic, skilled, dedicated people leader with multiple years of leadership experience. My innovative and versatile skill set and experience in operational, coaching and development, finance, and new market opening would make me an exceptional addition to store leadership . I am an intelligent and accomplished leader looking to utilize and grow my professional and educational skills to positively impact all levels of the company and those it serves in a dynamic and stable workplace.

Process driven leader who is ready to close out claims quickly and do whatever is needed to be the best adjuster.

EDUCATION:

University of Houston-Downtown, Marilyn Davies College of Business, Houston, TX

Bachelor of Business Administration in Finance, July 2021

Cumulative GPA: 3.5

Honors and Awards:

Dean's List: Spring 2017, Fall 2018, Spring 2020

HEB Partner Development Series (PDS): Completed August 2020

HEB School of Retail Management (SORM): Graduated September 2021

HEB School or Retail Leadership: Graduated September 2022

Texas All Lines Adjuster License: License #3205057

Texas Notary: License #134862923 Expiration Date: 4/22/2028

EXPERIENCE:

President/CEO/ Owner

Dickey Industries LLC Sugar Land, TX February 2022-Present

●Accomplished short term rental owner delivering superior rental services through top grossing platforms.

●Conducts business process assessments and develops new processes for the successful management and execution of operational performance.

●Apply performance data to evaluate and improve operations, target rental properties and business conditions.

Store Leader August 2016-Present

H.E. Butt Grocery Company, Spring, TX

●Created an innovative team environment that exceeded goals and expectations set for the store.

●Track, analyze and take action to improve store performance by forecasting weekly/daily sales goals and meeting or exceeding established goals

●Listen to and show sensitivity to customer concerns and issues in a professional manner while effectively resolving conflict to create positive customer experiences.

●Established and oversaw an efficient store operation with more than 850+ partners and store sales of $4 million per week average.

● Develop weekly plans to deliver and improve upon Department Managers, Partners, Processes and Performance objectives

●Developed, communicated, and leveraged strategic goals aligned with company direction to increase store sales by 3-5% every year.

●Implemented partner engagement programs to maintain and raise partner morale for the store.

●Motivated, inspired, and coached behaviors of partners to align with expectations of store, department, and company expectations.

●Led new Northwest Food Drug Market opening efforts that include setting training plans, hiring, onboarding, training and development, setting up stores, ordering accurately for targeted goals, and planning.

Sales Associate September 2016-February 2020

Texas Running Company/Run On Houston, TX

●Provided best in class customer service by making informed recommendations, selecting, and helping customers select best running merchandise needed to achieve 100% daily store sales targets.

●Motivated fellow associates with a positive attitude and consistent working environment and supported sales managers with strategic goals for business improvements.

●Provided exceptional customer service by constantly staying well informed on the store inventory and industry trends to provide memorable customer experiences.

●Assisted customers’ needs to the most suitable product recommendations.

●Exceeded sales quotas on product sales by using the most effective negotiation skills and product knowledge.

●Effectively communicated the value of merchandise to customers by providing expert product knowledge and promotional information that generated greater customer retention.

●Worked closely with individual shoe and apparel representatives to host running events of over 1500+.

Shift Leader December 2015-March 2016

Pinks Pizza, Houston, TX (IAH)

●Created a safe working environment by influencing all to follow safety procedures, policies, and regulations.

●Attended all customer relation issues in a gracious manner in accordance to company policies.

●Trained and mentored new employees

●Monitor employees and assign task for efficiency

Shift Leader August 2014- December 2015

Popeyes Louisiana Kitchen, Kingwood, TX

●Assign tasks to employees and monitor activity and completion.

●Ensure a safe working environment by following safety procedures and policies.

●Influenced and created an environment of proper standards for products freshness, food safety, weights and measures, refrigeration, and sanitation.

● Processing Invoices and ensure successful on time payments

SKILLS:

●Organizational Skills

●Leadership Skills

●Decision Making Skills

●Analytical Skills

●Staff training and development

●Goal-oriented

ACTIVITIES:

Houston Food Bank, Volunteer 2016, 2017,2018

Houston Baptist University Men`s Track and Field, 2016-2018

100 Black Men Association, 2010-2014

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