Customer Service Administrative Assistant

Laura Rael

*********@*****.*** 480-***-**** Chandler, AZ

SUMMARY

Seasoned professional with 16 years of experience in customer-oriented roles seeking a Customer Agent position. Skilled in administrative support, proficient in MS Office, adept at multitasking in fast-paced environments. Demonstrated excellence in customer service, problem-solving, and team supervision. WORK EXPERIENCE

Effex Management Solutions Chandler, AZ

Production Assistant Mar 2015 - Aug 2017

• Processed electronic devices and silicon wafers, maintaining strict adherence to cleanroom protocols and safety standards.

• Demonstrated proficiency in Microsoft Office Suite (Word, Excel, Outlook), utilizing these tools for effective communication and data management.

• Conducted troubleshooting of equipment and verified the completion of recipe cycles for silicon wafer production, enhancing process efficiency.

La Fiesta Label Chandler, AZ

Administrative Assistant 2012 - 2013

• Managed multi-line phone system, efficiently assisting customers with product order inquiries and processing.

• Utilized proficiency in Excel, Microsoft Word, and Outlook to support business operations and client communication.

Southwest Ambulance Mesa, AZ

Supervisor for Transportation 2003 - 2007

• Supervised and trained staff on medical transport operations, ensuring efficient patient transfer and adherence to safety protocols.

• Managed employee scheduling, processed payroll, and handled billing for transportation services, maintaining accurate financial and operational records.

Ben Franklin Crafts Chandler, AZ

Cashier/Sales Associate May 1990 - Aug 1993

• Processed custom framing orders with precision, ensuring customer specifications were meticulously met and satisfaction levels remained high.

• Managed cashier duties and provided exceptional customer service, while also handling stock and pricing responsibilities to maintain store presentation and product availability. Children's Just Like New Chandler, AZ

Cashier/Customer Service/Sales Associate Jun 1987 - Nov 1988

• Processed customer transactions efficiently, ensuring a positive checkout experience and maintaining accurate cash handling.

• Managed inventory by stocking and pricing merchandise on the sales floor, contributing to the store's organization and product availability.

Burger King Chandler, AZ

Crew Member/Cashier Oct 1982 - Aug 1984

• Provided customer service as a cashier and hostess, ensuring a welcoming environment for patrons.

• Maintained cleanliness of food preparation equipment and executed food preparation tasks to fulfill customer orders efficiently.

EDUCATION

Chandler High School

High school or equivalent, General Studies

Chandler, AZ

Jun 1983

CERTIFICATIONS

Driver's License

SKILLS

Surface Mount Technology • Ipc 610 • CNC • Administrative Experience • Customer Service • Microsoft Office • Microscopy • Assembly • Iso 9001 • Manufacturing • Sap • Lean • Quality Inspection • Mechanical Knowledge • Fabrication • Tanker Experience • Calibration • Micrometer • Quality Assurance • Electrical Experience • Pricing • Lean Manufacturing • Blueprint Reading

Contact this candidate