Senior Sourcing Strategic Initiatives

~ Dehradun. India ******

0-988*******

*****************@*****.**

m

STRENGTHS

, Leadership

• Active listening

• Teamwork

, Problem solving

, Time management

• Positive attitude

, Dedication

Nisha Sharma

EXPERIENCE

May 2021 - Current

Senior Sourcing Executive (SWIGGY COMPANY) I Chandigarh

• Contributed to the sourcing process of potential delivery partners, leveraging strategic initiatives and industry expertise to ensure optimal selection and alignment with organizational goals

• Managed thorough background verification for delivery partners and executed seamless onboarding processes, ensuring compliance and operational efficiency

• Proficiently managed data using advanced Excel functions such as V- lookup and pivot tables, along with Google Sheets and Google Drive

• Acquired Skills: Good communication and negotiation skills, Microsoft Office, Excel proficiency, Teamwork.

August 2020 - March 2021

Relationship Associate (SBI CREDIT CARDS) I Chandigarh

• Engaged proactively with customers to understand their requirements, address inquiries. and provide tailored assistance on various SBI Cards products and services

• Implemented targeted retention initiatives that contributed to maintaining a high level of customer satisfaction and minimizing churn rates.

• Identified opportunities for cross-selling and upselling additional offerings to existing clients. resulting in Increased revenue generation and enhanced customer value.

December 2018 - July 2020

Relationship Officer (HDFC BANK):-Consumer durable loans I Chandigarh

• Provided comprehensive support to clients in the Consumer Durable Loans department. addressing their queries, guiding them through the loan application process, and ensuring a smooth customer journey

• Established and nurtured strong relationships with customers, offering personalized assistance and fostering trust to enhance customer satisfaction and loyalty

• Identified cross-selling and upselllng opportunities within the Consumer Durable Loans portfolio, effectively increasing sales volumes and contributing to revenue growth

• Implemented systematic feedback collection mechanisms to gather insights from customers, enabling data-driven decisions and continuous improvement in service.

EDUCATION

May 2017

Bachelor of computer application (BCA)

Himachal Pradesh University, paonta sahib, Himachal Pradesh March 2013

Himachal Pradesh board of education (12th)

Govt Girls Sr Sec School, paonta sahib, Himachal Pradesh LANGUAGES

• English

• Hindi

Contact this candidate