Insurance Underwriter

Kyle Schneider

St. Peters, MO *****

********************@*****.*** • 636-***-**** • www.linkedin.com/in/kyle-schneider Driven to deliver excellent customer experiences by adding value in each interaction to deepen the partnerships. Thinks critically and provides creative solutions to achieve win-win results for customers that close deals within the enterprise standards. Takes action to gather additional data and documentation to support the determination of coverage and customer satisfaction with the products. Cultivates effective working relationships by asking questions and demonstrating genuine interest in the success of people. Self-motivated insurance professional immediately available for the right next challenge. Risk Assessment Contract Management Sales Operations Policy Change Management Client Reports Business Development Product Marketing Account Management Client Services Consultative Selling Entrepreneurial Thinker Change Management Customer Service Collaborative Team Player CAREER HIGHLIGHTS

Underwriting & Risk Expertise: applies depth and breadth of insurance industry experience to take clients through the full sales cycle while optimizing risk and effectively documenting deals to retain compliance. Burns

& Wilcox, Gateway Underwriters, Risk Consulting Partners, Zurich North America. Experience: 7+ years of increasing leadership of underwriting personal and commercial lines across all major carriers for clients in all 50 states Insurance Sales: serves as a consultative partner to clients that asks questions to define objectives and provides recommendations based on client goals and product knowledge. Gateway Underwriters, Risk Consulting Partners, Farmers-Integrity Insurance Service. Result: 10 – 15% increase in premium revenues for multiple consecutive years Service Delivery: rolls up sleeves to contribute to the success of customers with the selected products by partnering cross-functionally and filling in wherever needed to provide industry leading client experiences that retain profitability. Gateway Underwriters, Risk Consulting Partners, Zurich North America. Impact: +75% retention of clients (above industry standards) including P&C and specialty lines Customer Success: applies excellent interpersonal skills to understand the needs of people and serves as the voice of the customer to ensure expectations are met. Burns & Wilcox, Gateway Underwriters, Risk Consulting Partners, Zurich North America, T-Mobile. Customers Served: consumers, high-net worth individuals, small businesses, healthcare PROFESSIONAL EXPERIENCE

● Exploring Next Career Steps (June 2024 – Present) ● Burns & Wilcox, St. Louis, MO

Associate Underwriter (April 2024 – May 2024), hybrid Recruited to the growth opportunity to join the commercial and personal insurance firm with expectations for long-term growth. Underwrote and provided services to existing clients to facilitate renewals and retention. Evaluated, classified and rated each risk to determine acceptability, coverage, and pricing. Achievements:

● Interacted with clients in a fast-paced environment to facilitate renewals within risk and pricing limits.

● Completed comprehensive training in agency processes and tools to provide value to customers. Gateway Underwriters, St. Louis, MO

Underwriter (September 2018 – April 2024), hybrid

Returned to the privately held insurance firm after being recruited by the ownership team to serve in the role managing risk and closing deals for property and casualty policies (wholesale). Developed and maintained effective relationships with assigned agents and brokers to attract and retain profitable business. Performed risk analysis by evaluating client documentation, utilizing technology tools, and applying industry knowledge. Facilitated business goals by balancing profitability and compliance in the preparation of pricing proposals. Achievements:

Relationship Management Underwriting & Pricing Growth Strategies KYLE SCHNEIDER Page 2

● Generated, negotiated, and closed up to $85k/month in the first year that beat expectations resulting in rapid promotion to serve existing clients with renewals.

● Managed up to 160 accounts a month on average including proposals, renewals, and claims.

● Retained +75% of existing clients across the US to beat annual expectations while containing risks.

● Leveraged sense of urgency and attention to detail to quickly and accurately move clients through the turnaround time expectations while capturing growth opportunities where possible. Risk Consulting Partners, St. Louis, MO

Account Manager (January 2016 – September 2018), onsite Returned to the St. Louis area and took the opportunity to serve in a client-facing capacity to drive growth by utilizing underwriting knowledge to secure optimal partnerships. Learned new industries and their pain points quickly to provide value in each interaction. Asked questions to understand the priorities of clients and provided strategic product recommendations across insurance types and carriers to optimize portfolios. Resolved conflicts with a focus on customers and documented interactions thoroughly to facilitate follow-up. Achievements:

● Met or exceeded all goals including retention, new business, and growth of assigned accounts.

● Generated new business with aggressive sales & marketing campaigns to connect with the right clients.

● Added value to client businesses by educating and engaging decision makers in the solutions to expertly overcome objections and capture growth opportunities.

● Analyzed data and applied insights to address client pain points and seize revenues with optimal products. Zurich North America, Overland Park, KS (January 2014 – January 2016) Underwriting Assistant III (January 2015 – January 2016), onsite Promoted to the role that partnered with a senior underwriter to handle the administrative aspects of commercial P&C coverage. Exercised sound judgment and critical thinking skills in the evaluation of proposed policies to maintain compliance, service, and profitability. Provided recommendations to structure deals to mitigate risks and align terms with enterprise policies and customer goals. Managed risks for ongoing policies through documentation and analysis.

Achievements:

● Hit 90% of goal and task completion with aggressive targets to exceed department expectations.

● Contributed to process improvements through the recommendation and partnership with leadership.

● Gathered information and clarified inconsistencies to properly document policies and claims. Customer Service Specialist (January 2014 – January 2015), onsite Joined the insurance company in the customer-facing capacity to handle finance and insurance questions by phone and email. Gathered information from customers by asking questions and evaluating data from multiple platforms. Leveraged strong interpersonal skills to quickly establish trust and define the objectives that enabled satisfaction. Followed enterprise standards and regulatory requirements in service delivery. Achievements:

● Maintained quality and activity metrics in a fast-paced, regulated environment.

● Acted to provide results for customers while appropriately bringing in additional resources or leadership. PRIOR EXPERIENCE

Sales Associate, T-Mobile, Olathe, KS (2013 – 2014) Underwriting Assistant, Gateway Underwriters, Maryland Heights, MO (2012 – 2013) Agency Provider, Farmers-Integrity Insurance Service, Maryland Heights, MO (2012) Insurance Producer, Allstate, Lake St. Louis, MO (2011) SKILLS HIGHLIGHTS

Software: Salesforce, Agency Information Manager (AIM), Applied EPIC, Vertafore, Microsoft Suite

(Excel, SharePoint, Teams, PowerPoint)

Licenses: Property & Casualty Producer License, State of Missouri (active) Title Insurance License, State of Missouri (active) Education: Bachelor of Science – Spanish, Missouri State University, Springfield, MO Competencies: Business Reviews, Sales Proposals, Quality Assurance, Sales & Marketing, Handling Objections, Troubleshooting, Customer Acquisition, Customer Onboarding

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