Customer Service Representative

Anna Nicole Bland

A motivated professional with a strong background in customer service, retail, sales, and logistics. Skilled in communication, problem-solving, and relationship building, with a proven ability to enhance customer satisfaction and drive sales growth. Highly organized and capable of working collaboratively with diverse teams, eager to leverage diverse experiences and a supportive mindset to contribute to organizational success. 188 S Monaco St Pkwy

Denver, CO 80224

(720) 629 - 2222

********@*****.***

EXPERIENCE

TransDev — Dispatcher/ Customer Service Representative May 2023 - PRESENT

● Coordinated transportation schedules for patients, ensuring timely pickups and drop-offs for medical appointments.

● Communicated effectively with drivers to relay instructions and updates, optimizing route efficiency and minimizing wait times.

● Monitored vehicle locations and status, utilizing dispatch software to manage service requests and prioritize urgent cases.

● Maintained accurate records of trips and customer interactions, contributing to improved service delivery and reporting. Arc Thrift Store — Cashier, Stocker

April 2019 - March 2020

● Efficiently processed customer transactions, handling cash and credit payments while maintaining accuracy and speed.

● Organized and replenished stock on shelves, ensuring a visually appealing shopping environment and optimal inventory levels.

● Provided friendly assistance to customers, helping them locate items and answering questions to enhance their shopping experience.

● Collaborated with team members to implement promotional displays and seasonal sales, contributing to a 15% increase in monthly sales. King Soopers — Bakery, Deli, and Front End Associate April 2018- April 2019

● Assisted customers with bakery and deli selections, enhancing their shopping experience.

● Prepared and displayed food items to maintain quality and freshness.

● Worked with team members to manage inventory and restock shelves, minimizing wait times.

● Handled cash and credit transactions accurately for smooth checkouts.

● Provided quick and friendly service at the checkout, ensuring customer satisfaction.

● Bagged groceries and maintained a clean, organized checkout area.

● Supported store promotions and special events to boost customer engagement.

American Courier Transportation Services — Warehouse Worker March 2017 - January 2018

● Managed inventory and ensured accurate order fulfillment, contributing to a 98% accuracy rate.

● Worked collaboratively with team members to optimize shipping processes and improve efficiency.

SKILLS

- Customer Service Excellence:

Strong ability to engage with

customers and resolve inquiries

effectively.

- Communication: Clear and

effective verbal and written

communication skills.

- Problem-Solving: Proficient in

identifying issues and

implementing solutions in a timely

manner.

- Team Collaboration: Experienced

in working collaboratively with

diverse teams to achieve common

goals.

- Time Management: Ability to

prioritize tasks and manage time

efficiently in fast-paced

environments.

- Cash Handling: Accurate

processing of cash and credit

transactions with attention to

detail.

- Inventory Management: Skilled

in organizing and replenishing

stock to maintain optimal

inventory levels.

- Technological Proficiency:

Familiarity with dispatch software

and point-of-sale systems.

- Organizational Skills: Strong

ability to maintain clean and

organized workspaces and records.

- Sales Support: Experience in

enhancing sales through customer

engagement and product

recommendations.

- Microsoft Office Suite: Proficient

in Word, Excel, and other Office

applications.

- Excel Spreadsheets: Skilled in

creating and managing

spreadsheets for data analysis.

Family Dollar — Customer Service Representative

November 2016 - March 2017

● Handled customer inquiries and complaints, maintaining a high level of satisfaction.

● Trained new staff on customer service best practices and store operations.

ICON Cable — Dispatcher

February 2015- August 2016

● Coordinated service appointments and scheduled technicians for installations and repairs, ensuring timely and efficient service delivery.

● Communicated effectively with field staff to relay instructions and updates, optimizing routing and minimizing downtime.

● Monitored service calls and tracked technician locations using dispatch software to prioritize urgent requests.

● Maintained accurate records of service orders and customer interactions to improve workflow and reporting accuracy.

Geek Squad — Dispatcher

October 2014 - January 2015

● Coordinated service appointments, ensuring timely and efficient dispatch of technicians.

● Maintained accurate records of service calls and customer interactions, improving workflow.

Fortis Institute Online — Receptionist

September 2014 - October 2014

● Managed front desk operations, greeting visitors and handling inquiries in a friendly manner.

● Assisted in administrative tasks, including scheduling appointments and maintaining files.

Professional Bureau of Collections of Maryland, Inc. — Data Entry, Front Desk

April 2013 - June 2013

● Entered and updated client information in the database with a high degree of accuracy.

● Provided front desk support, managing phone calls and directing inquiries to appropriate departments.

Wakefield and Associates —Receptionist

April 2012 - August 2012

● Welcomed clients and visitors, ensuring a positive first impression of the company.

● Supported administrative functions, including scheduling and correspondence, to streamline operations.

- Utopian Ten Key: Fast and

accurate data entry skills.

- Lotus Notes: Familiarity with

email and collaboration software.

- Data Entry: High proficiency with

data entry at 2000 KPM.

- Strong Interpersonal Skills:

Ability to build rapport with

customers and team members.

- Attention to Detail: Meticulous in

completing tasks and reviewing

work.

- Results-Oriented: Focused on

achieving goals and delivering

high-quality outcomes.

- Self-Directed: Capable of

working independently and

managing responsibilities.

- Professional and Mature:

Maintains professionalism in all

interactions.

- Dedicated Team Player:

Committed to supporting team

goals and fostering a positive work

environment.

EDUCATION

Gateway High School,

Aurora, CO — Diploma

August 1996 - May 2000

Contact this candidate