Customer Service Data Entry
Resume:
LaTisha R. Gross
Houston, TX 77048
*************@*****.***
Objective
To obtain a position that will allow me to grow and learn beyond my current level of experience. My history of dedication and hard work proves that I would be an asset. I will approach my objectives with patience, understanding, and hard work to ensure that every goal will be accomplished.
About Me
Experienced Retail Leader with a demonstrated history of working in a diverse, fast-paced atmosphere. Skilled in Microsoft Word, Planograms, Sales, Retail, and Store Management. Strong operations professional studying education at SNHU with a focus on Mental Health.
Education, Honors, and Certifications
Evan E. Worthing High School, Houston, TX
Diploma, 1993
Guthrie Job Corps Center, Guthrie, OK
CNA Certification, 1994
Houston ISD Certification - No Child Left Behind, 2002
Kaplan University, Davenport, IA
Presidents List, 4.0 GPA
Avalon Medical Career Academy, Houston, TX
Phlebotomist Certificate
National Center for Competency Testing, Overland Park, KS
Phlebotomy Technician Certification
CPR & AED Certification
Rank 1 Multichannel Leadership, 2012-2013, 2013-2014
Voted Leader of the Month, Nov 2021, Dec 2021, Jan 2022, Apr 2022, Jul 2022, Dec 2022
Voted CS2 Team Trainer
Employment
Best Buy Stores, L.P.
Customer Specialist 2
Remote, Corporate Customer Support Specialist Level 2
2022 - 2024
Helped drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for customer needs.
Provided timely engagements with customers to resolve issues and prevent disappointment.
Understood technology issues, asked probing questions, and communicated next steps clearly.
Supervisor, Specialty Sales
Sales Support Leadership
2020 - 2022
Oversaw employee performance and increased efficiency to meet productivity targets.
Enhanced merchandising and promotional strategies, driving customer engagement and boosting sales.
Supervised and coached staff, recruiting top talent and achieving sales goals.
Leader, Back Office
Customer Service
2016 - 2020
Managed daily cash processes, hiring, onboarding, and expense control.
Supported front-end transactions and employee development to meet financial and service goals.
Supervisor, Inventory/Merch
Sales Support Leadership
2014 - 2016
Led inventory and merchandising processes, maintained store look and functionality.
Managed shipping/receiving functions and inventory accuracy.
Supervisor, Front End
Sales Support Leadership
2014
Oversaw front-end operations, trained staff, and ensured smooth store operations.
Specialty Coach, Multichannel
Sales Support Leadership
2013 - 2014
Consulted and trained Multi-Channel Leaders, developed educational materials, and set training objectives.
Supervisor, Multichannel
Sales Support Leadership
2011 - 2014
Provided direction and training, analyzed performance metrics, and recruited a diverse workforce.
Associate, Customer Service
Sales Support
2010 - 2011
Assisted customers with inquiries and ensured smooth transactions.
Target
Guest Service Team Member
2006 - 2009
Processed returns, managed credit card payments, and trained new team members.
Avalon Medical Career Academy
Phlebotomy Student/Instructor
2007 - 2008
Taught venipuncture techniques and safety standards.
Hope Personal Assistance
Personal Care Provider
2007
Assisted clients with personal care, cooking, cleaning, and transportation.
Houston ISD
Teacher's Assistant (NCLB)
1998 - 2007
Assisted in classrooms, tutored students with special needs, and supported teachers with technology integration.
Computer Related Training
10 Key by Touch
Microsoft Word
Excel
PowerPoint
References available upon request
Contact this candidate