Customer Service Account Executive
Resume:
EDUCATION
**** - **** ******** ** ******* (coursework toward)
Mountain View Community College, Dallas, TX
Major: Business Management
Minor: Spanish
Cedar Hill High School, Cedar Hill, TX
PROFESSIONAL EXPERIENCE
3/2024 - Current Auto Sales Professional
Auto USA, Irving, TX
Assisting customers in finding the right car for their needs and budget.
Providing accurate and up-to-date information about the vehicles.
Negotiating deals and closing sales.
Processing paperwork and ensuring a smooth transaction process.
Ensuring excellent customer service.
8/2021 – 3/2024 Sales Account Executive
Spectrum / Charter Business, Coppell, TX
Familiar with Salesforce.
Proficiency in online sales techniques, lead generation, and closing deals.
Provided excellent customer service to clients.
Addressed inquiries, resolved issues, and ensured customer satisfaction.
8 /2018 – 8/2021 Technician and Sales Supervisor T-Mobile Wireless, Dallas, TX
Mobile expert
Lead and motivated a team of sales representatives.
Set sales targets, motivated team, and monitored performance.
Achieved all sales quotas.
Provided excellent customer service to clients.
Addressed inquiries, resolved issues, and ensured customer satisfaction.
Ensured stock availability and managed replenishment.
Collaborated with team members and managers.
Mario Warner Umana
CONTACT
*****.*****.*@*****.***
linkedin.com/in/mariowumana
Dallas, Texas
PROFESSIONAL PROFILE
Seeking a Business Account Executive
position with a Telecommunications or
Sales company that builds upon my
experience in the industry. Enthusiastic
and optimistic sales professional with
over 13 years of experience in auto,
wireless and retail sales. Skilled at
developing and maintaining client
relationships, explaining complex
telecommunications concepts, problem-
solving computer challenges and
achieving sales targets. Proven track
record of successful client network-
building and ongoing customer service.
CORE SKILLS
• Leadership Skills
• Excellent Communication
• Inventory Management
• Excellent Social Skills
• Bilingual English / Spanish
• Cellular / Computer
Troubleshooting
2
Familiarity with CRM software for tracking customer interactions.
Managed customer data and communication history. 6/2014 – 8/2018 Sales Supervisor
Sprint Wireless USA, Arlington, TX
Promoted from Retail Sales Representative
Winner Circle Achievement
Lead and motivated a team of sales representatives.
Set sales targets, motivated team, and monitored performance.
Provided excellent customer service to clients.
Addressed inquiries, resolved issues, and ensured customer satisfaction.
Managed cell phone inventory ensured stock availability and managed replenishment.
Collaborated with team members and managers.
Familiarity with CRM software for tracking customer interactions.
Managed customer data and communication history. 5/2011 – 6/2014 Retail Consultant
Absolute Uniform, Duncanville, TX
Identified customers’ needs and provided solutions.
Sales professional for graphic design and embroidery
Performed Cashier and Stocker duties as needed.
Team Lead
CERTIFICATIONS AND LICENSURE
Business Mentorship Program, Certificate
Contact this candidate