Customer Service Administrative Assistant
Resume:
Marshaye Duncan
Fort Worth, TX *****
**************@*****.***
To secure a position that utilizes my education, while enhancing my soft skills, as well as, my ability to learn for the long term in order to grow with a respected company. Work Experience
Specimen Collector
Sagis, PLLC-Fort Worth, TX
January 2024 to Present
• Facilitate the collection, processing, handling, and shipping of urine and oral fluid specimens
• Follow policies and procedures to correctly identify the patient
• Properly label specimens and complete the requisition form via paper or online portal
• Demonstrate customer service & compassion when interacting with patients, physicians, and clinic staff
• Communicate with, understand, and react effectively to a diverse patient population base
• Follow universal precautions and all OSHA standards when handling specimens
• Strictly adhere to HIPAA guidelines
• Adhere to all Standard Operating Procedures of Sagis while working at physicians office
• Pick-up, package, and ship the specimens when needed Administrative Assistant
Glam Girls-Fort Worth, TX
September 2020 to September 2023
• Screened phone calls and emails for executives, providing accurate information or redirecting inquiries to appropriate staff members
• Maintained office supplies inventory by anticipating needs and placing orders in a timely manner
• Created efficient filing systems both electronically and physically to ensure easy retrieval of important documents
• Assisted with the onboarding process of new employees by preparing necessary paperwork and coordinating orientation sessions
• Handled sensitive information with utmost confidentiality while maintaining data integrity at all times Visit Engagement Operations Specialist
Teladoc Health-Lewisville, TX
January 2020 to June 2020
• Maintained patient records and ensured accuracy of information in electronic medical records system
• Verified insurance coverage and obtained necessary authorizations for patient visits and procedures
• Coordinated with healthcare providers to schedule patient consultations, tests, and follow-up appointments
• Ensured compliance with HIPAA regulations by handling confidential patient information appropriately
• Developed strong relationships with patients through excellent customer service skills
• Handled high call volumes efficiently while maintaining professionalism
• Scheduled appointments accurately using an electronic scheduling system
• Updated patient demographic information regularly to ensure accurate billing processes Customer Service Representative
Santander Consumer USA Inc-North Richland Hills, TX September 2018 to December 2019
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Built rapport with customers through active listening, empathy, and personalized interactions
• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
• Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
• Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
• Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
Data Entry/Customer Service
State Farm-Irving, TX
October 2015 to June 2018
• Entered and verified data accurately into company database, ensuring data integrity
• Performed regular audits of data entries to identify and correct errors, maintaining a high level of accuracy
• Maintained confidentiality and security of sensitive information by following established protocols
• Managed multiple projects simultaneously while meeting strict deadlines for data entry tasks
• Ensured compliance with company policies and industry regulations regarding data privacy and security
• Communicated effectively with other departments or clients to clarify any unclear or incomplete information before entering it into the system
Education
Bachelor of Science in Nursing
Chamberlain College of Nursing_Addison - Irving, TX September 2023 to Present
Skills
• Order Processing, Inventory Control, Auditing, Shipping and Receiving, Customer Service, Child Care Professional, 10-Key, Microsoft Office, Insurance Billing, Inbound and Outbound Calling, Data Entry, Interpreting Scripts, Maintain Inventory, Dosage Calculations, Product Selection, Keyboarding, Word Processing,HIPPA, Account Management, Medical Terminology, Administrative Experience, Insurance Verification, EMR Systems
Certifications and Licenses
BLS Certification
October 2023 to October 2025
Contact this candidate