Customer Service Security Officer

SAHIL SETIA

Phone: 778-***-**** Email: *************@*****.*** LinkedIn: linkedin.com/in/advsahilsetia Professional Summary

Dynamic professional with extensive experience in legal services, security operations, and retail sales. Known for strong problem-solving, communication, and customer service skills. Proficient in law enforcement procedures, administrative support, and effective supervision. Demonstrated adaptability to diverse work environments and a track record of excelling in high-pressure situations. Work Experience

Security Officer (Full-Time)

Guard Teck Security Corp., Surrey, BC

Apr 2022 – Present

Conducted security operations at City Hall and City Centre Library, implementing security protocols to protect premises and assets.

Used Axiom software on security desk computers for access control. Security Officer (Full-Time)

WG Security

Jan 2022 – Apr 2023

Provided security services, ensuring safety of personnel and property, and delivering exceptional customer service.

Performed various roles including security dispatcher, mobile security, and office scheduler. Sales Associate (Part-Time)

7-Eleven

Sep 2021 – Jan 2022

Delivered outstanding customer service, enhancing store profitability through proactive assistance and support.

Legal Assistant

Verma Law Office, Fazilka, Punjab, India

May 2020 – Aug 2021

Drafted and proofread legal documents, including briefs, contracts, and correspondence.

Conducted thorough legal research using online databases and legal resources to support case preparation.

Managed case files, tracked deadlines, and organized evidence and exhibits.

Served as a liaison between clients and attorneys, scheduling meetings and handling inquiries.

Provided administrative support by managing calendars, filing documents, and coordinating office operations.

Ensured compliance with legal procedures and confidentiality requirements. Education

B.A. LL.B. (Bachelor of Arts and Bachelor of Laws) Punjabi University, Patiala, Punjab, India

Sep 2015 – May 2020

Post-Baccalaureate Diploma in Law Enforcement Studies (PBDLES) Justice Institute of British Columbia, New Westminster, Canada 2021 – Apr 2023

Certifications & Licenses

Food Safe Level I

Food Safe Level II

Airbrakes Endorsement on Class 5 license

First Aid OFA 1

Licensed Lawyer at Bar Council of Punjab and Haryana

Certification in International Arbitration

Skills

General Skills:

Project Management: Ability to manage and execute projects from inception to completion, ensuring timely delivery and adherence to objectives.

Multitasking: Adept at handling multiple tasks simultaneously while maintaining high standards of work.

Interpersonal Communication: Strong ability to communicate effectively with clients, colleagues, and stakeholders.

Conflict Resolution: Skilled in resolving conflicts and complaints effectively and professionally.

Sales Techniques: Experience in upselling and cross-selling products and services to enhance customer satisfaction and store profitability.

Project Management: Ability to manage and execute projects from inception to completion, ensuring timely delivery and adherence to objectives.

Multitasking: Adept at handling multiple tasks simultaneously while maintaining high standards of work.

Interpersonal Communication: Strong ability to communicate effectively with clients, colleagues, and stakeholders.

Adaptability: Ability to quickly adapt to new situations, changes, and challenges.

Critical Thinking: Strong problem-solving skills with a capacity for analytical thinking and decision-making.

Team Collaboration: Proven ability to work collaboratively within teams to achieve common goals.

Legal Skills:

Client Intake and Management: Proficient in managing initial client consultations and maintaining client relationships.

Legal Drafting: Experience in drafting pleadings, affidavits, and legal opinions.

Legal Research Tools: Skilled in using legal research platforms like LexisNexis, Westlaw, and Bloomberg Law.

Document Review: Ability to review and summarize complex legal documents and contracts. Administrative Skills:

Office Management: Capable of overseeing daily office operations, including inventory management and office supplies.

Event Coordination: Experience in organizing and managing legal seminars, client meetings, and other events.

Data Entry Accuracy: High attention to detail in entering and maintaining data integrity. Technical Skills:

Legal Case Management Software: Familiarity with case management systems such as Clio, My Case, or Practice Panther.

Database Management: Experience with managing and organizing large datasets and databases.

Microsoft Office Suite: Advanced proficiency in Microsoft Excel (e.g., formulas, pivot tables) and PowerPoint (e.g., presentations, reports).

Security Skills:

Incident Management: Expertise in responding to and managing security incidents, including documentation and reporting.

Surveillance Systems: Proficient in operating and troubleshooting CCTV systems and alarm systems.

Access Control Systems: Knowledgeable in using electronic access control systems and security alarms.

Hobbies & Interests

Community Service & Volunteer Work

Outdoor Activities (e.g., hiking, camping)

Reading/Writing (literature, legal studies)

Fitness/Wellness (yoga, running, strength training)

Traveling/Exploring New Cultures

Technology & Software Applications

Music & Arts

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