Customer Service Production Assistant

THOMAS P. WILLINGHAM

** ******* **., ******, ** *3076 Cell # 518-***-**** Email: ********@*****..*** Behance: https://www.behance.net/lordian_TWDesigns

QUALIFICATIONS Creative professional with over18 years of project experience from concept to development.

• Experienced with Windows and Macintosh based operating systems.

• Proficient with page design software including: Quark Xpress, Adobe InDesign, Illustrator,

Photoshop and Acrobat, MultiAd Creator, Microsoft Publisher, Excel and Word.

• Ability to create compelling designs in fast paced and deadline driven environment.

• Highly adaptable, organized, results and detail-oriented with excellent work ethic,

strong time management and interpersonal skills.

• Team player also capable of working independently with minimal direction.

DESIGN EXPERIENCE Page Designer

North of Boston Media Group, North Andover, Massachusetts 12/2014 -Present

• Create magazine spreads for several regional publications in Massachusetts and Iowa.

• Design, paginate and layout news, sports, features and editorial pages for multiple

daily newspapers in Massachusetts and New York.

• Edit copy and photographs. Write headlines.

Accomplishments:

• Co-designer of Cape Ann Magazine 2017 CNHI Magazine of the Year.

• Received multiple Extra-Mile awards for productivity.

Page Designer/Production Assistant

The Malone Telegram, Malone, New York 3/2000-11/2014

• Design, paginate and layout news, sports, editorial and classifieds pages for a

daily regional newspaper.

• Edit copy and photographs. Write headlines.

• Create advertising materials and production artwork.

Accomplishments:

• Co-produced issue during catastrophic system failure on deadline .

• Facilitated the efficient upgrade and implantation of system and design software.

Layout Editor

The Pennsic Independent, Slippery Rock, Pennsylvania 8/2014

• Design, paginate and layout pages for an eight issue special event newspaper.

• Edit copy and photographs. Write headlines and photograph captions.

Accomplishments:

• Improved overall design of publication.

• Streamlined production efficiency enabling an earlier deadline.

ADDITIONAL EXPERIENCE Manager

North Country Community College Bookstore, Malone, New York 7/2001-11/2014

• Provide superior customer service.

• Handle cash, credit, check, and student account transactions.

• Act as second signatory and bookkeeper for student government checking account.

Accomplishments:

• Reduced inventory shrinkage to less than 1% annually.

• Concurrently managed food service snack bar for 5 years.

Store Manager

Lauriats Books, Massena, New York 8/1998-7/1999

• Supply excellent customer service.

• Hire and train sales associates. [i]

• Order, receive, stock and ship merchandise.

Accomplishments:

• Sponsored and coordinated a movie/book tie-in event with local theater.

• Improved store merchandising and marketing displays.

EDUCATION Bachelor of Science in Visual Art, graphic design emphasis.

State University of New York at New Paltz, New Paltz, New York 5/1994

REFERENCES AVAILABLE UPON REQUEST

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