Patient Care Call Center

Patrina Sutton

SUMMARY

Compassionate licensed phlebotomist. Seeking the opportunity to join a medical team and provide excellent patient care service, A Self-starter, team player with very strong organizational skills, seeking longevity who stresses attention to detail.

Productive phlebotomists offering 3+ years of experience in collecting blood specimens in a healthcare setting

WORK EXPERIENCE

Southern Regional Medical Center

Lead Phlebotomist

November 2022 to present

Preformed blood drawing venipuncture’s on pediatric and geriatric Patients.

Sending specimens to the laboratory for testing.

HOUSTON MEDICAL

Phlebotomist/ Lab Assistant

08/21 to Sep/22

Verify patient by reading patient identification.

Obtains blood specimens by performing venipuncture’s and finger sticks

Tracks collected specimens by initialing, dating, and noting times of collection; maintaining daily tallies of collections performed

Performed a variety of routine blood drawing procedures to include venipuncture.

Prepared, processed, and stored patient specimens and samples according to departmental procedures using standard techniques and equipment.

Sending specimens to the laboratory for testing.

KAISER PERMANENTE

Lab Assistant

04/20 to 05/21

Ensures all specimens are collected and transported accurately and on time.

Perform venipuncture. Draw and prepare specimens

Collect vitals on patients. (blood pressure, height, weight, and pulse)

Ability to collect blood specimens through venipuncture and skin puncture

Protected patients by following infection control, sharps disposal and bio hazardous waste disposal procedures.

Draws and collects blood samples from patients.

MORNEAU SHEPELL

Call Center Team Lead

01/17 to 12/20

Oversee call center reps who respond to customer inquiries.

Also responsible for providing efficient a quality customer service through daily management.

EDUCATION

High School Diploma, (05/05)

South Atlanta High

CERTIFICATION

PHLEBOTOMY/D8Z7Q7R9, (12/22)

SKILLS

Data Entry

72 WPM

Excel

Venipuncture

Outlook

MS Office

Filing

Workflow

Phlebotomy

Management

Training

Organization skills

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