Operations Manager Customer Service

Pallav Patel

**** ****** ******, **********, ********. ******@*********.** 240-***-****

PROFILE

●Creative professional with 20+ years expertise in large warehousing/distribution operations looking for a challenging position.

●Motivated, results-driven operations manager with extensive experience across multiple industries.

●Demonstrated success in customer/vendor relationship management, with ability to quickly build genuine rapport.

●Hands-on experience in purchasing/inventory control/budgeting, with a reputation for dedication, creative problem solving, and outstanding service.

EMPLOYMENT HISTORY

Operations Manager, EventEQ, Columbia, MD 2009 - 2024

●Assist with the planning and execution of weekly operations schedules to meet workload requirements.

●Follow up weekly/daily with Inventory Control, Quality Control, Transportation, and Operations staff to ensure deadlines are met.

●Assist in the direction of the safe, efficient and cost-effective operations of all warehouse facilities. Responsible for budgeting, customer service, and equipment operations.

●Administers overall inventory management, productivity, accuracy and loss prevention to ensure business and client objectives are met.

●Work to ensure OSHA and DOT regulation compliance.

●Assume Operations Manager and Supervisor’s responsibilities and duties when needed.

●Manage warehouse purchases and expenses including department supplies. Submit and generate purchase orders for approval.

●Assist Operations Manager in the development and implementation of departmental procedures.

●Responsible for performance evaluations for all supervisory staff reporting to position.

●Follow established procedures to manage annual equipment inventory.

●Follow established procedure to ensure proper accounting of cross rental gear.

●Oversee billing and asset control sheets for proper procedural handling.

●Make staffing level recommendations and interview candidates.

●Partners with Human Resources in the recruiting, selecting, orienting, training, assigning personnel, coaches and counsels, and enforces policies and procedures.

●Designate a supervisor on duty as needed.

●Assist in all QC disciplines (audio, video, and lighting).

Operations Manager, Prime Office Product, Elkridge, MD 2000 – 2009

●Responsible for over seeing, coaching, and directing the activities of staff from several departments which include warehouse receiving, drivers, customer service and collection department.

●Wholly responsible for day-to-day operations, including staff supervision, purchasing, inventory, budgeting, accounts payable/receivable, customer service, and building/warehouse maintenance.

●Assist director of Operations in developing a fair incentive plan for the employees.

●Oversee and assist the CEO of the company increase business by developing and executing a plan to service the United States Government overseas.

●Responsible for creating and distributing daily reports to the upper management as well as other headquarters management.

Shift Manager, Alamo Rent A Car, Linthicum, MD 1998- 2000

●Supervised, coached and directed the activities of personnel in assigned areas of Alamo Rent A Car. Take corrective action with staff as deemed appropriate.

●Schedule and communicate work assignments, including overtime and shift transition, with subordinates and other managers in response to changing situations to ensure customer satisfaction.

●Interview, select and train new employees. Ensure that customer questions and complaints are handled in a fair, consistent and acceptable manner.

●Control and reconciles cash on hand, such as rental agent deposits, night deposits, cash drawer change funds, weekend change and petty cash accounts.

●Maintain the facility and equipment to meet safety, appearance and efficiency standards. Ensure that employees have the equipment and supplies necessary to perform their duties in a efficient manner.

●Assist in the development and implementation of new operational techniques and procedures while ensuring adherence to existing policies and procedures.

●Perform other duties as specified by the City Manager to the Operations Manager to enhance and better serve the internal and external customers.

Mid-Atlantic Channel Representative, Mindshare Associates, Beltsville, MD 1996-1998

●Developed and/or managed the mid-Atlantic territory for various networking and PC related Products for manufacturers including IBM, Lotus, Berkeley Systems, Delta Point, Cheyenne, and many others.

●Installed, configured and demonstrated various products to corporate users as well as resellers. Also provided first level technical support for the above-mentioned products.

●Prospected and identified target resellers for clients using various market intelligence resources and cold calling; setup and performed product demonstrations, followed-up and enrolled resellers.

●Represented clients at trade shows and seminars. Collected and analyzed market intelligence regarding clients' products and their competition and used it to provide strategic counseling to the client. Rolled out and managed all marketing promotions, campaigned and lead generation efforts within the territory for above clients

Direct Deposit Coordinator (MIS Support), Chevy Chase Bank, FSB Laurel, MD 1995 – 1996

●Responsibility included providing customer service support to the Direct Deposit Department.

●Transfer all Direct Deposit files and other electronic files to The Federal Reserve on a timely basis.

●Research customer claims and inquires on a timely basis. Install and configure new PC's software for the department.

●Diagnose and troubleshoot hardware and software problems. Provide classroom type training on OS/2 for all new employees.

EDUCATION

Bachelors of Science in Business Administration, University of Maryland, College Park, MD 1996

Associates Degree in Marketing, Prince George’s Community College, Largo, MD 1991

REFERENCES

Available upon request.

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