Quality Assurance Human Services
Resume:
Ta’Niya Shields
**************@*****.***
Professional Summary
-Strong analytical and organizational skills.
-Excellent interpersonal skills, phone manner, and office etiquette
-Software Proficiency: Windows operating systems, Microsoft Word, Excel, Outlook
Experience 04/24-10/24
Knowledge Services (Dept. of Human Services)- Eligibility Specialist (Temp)
Applies eligibility rules and regulations when evaluating information submitted by customers in support of initial or continuing eligibility determination.
Assist in answering all in-coming phone calls from customers.
Meet Quality Assurance (QA) and other key performance metrics.
Reprocesses applications, including case repair, and missing information responses in an accurate and timely manner.
Maintains updated knowledge of project and corporate policies and procedures.
Educate customers on basic program services and eligibility requirements.
08/23- 04/24
LHH Recruitment Solutions – Cash Application Specialist (Temp)
Processed electronic and manual cash receipts for customers accounts.
Reconciled unapplied cash backlogs, ensuring accounts were balanced daily
Posted payments from various methods, including checks, cash, and credit cards, improving cash flow efficiency
Prepared and filed cash batches, streamlining financial documentation processes
Collaborated with finance teams to resolve discrepancies, ensuring accurate reporting
07/22- 06/23
Hampton Hilton – Housekeeper
Cleans and sanitizes hotel and guest rooms and public spaces in compliance with hotel standards.
Ensured guest satisfaction by maintaining high cleanliness, standards resulting in positive feedback from management and clients.
Coordinated with team members to manage- high occupancy periods efficiently.
08/21- 04/22
Collector – CPS Consumer Portfolio Services
Contacts customers to recover outstanding debts, improving monthly recovery rates by 15%.
Arrange payment schedules and handle billing inquires enhancing customer relations.
Manage ongoing communications with clients and internal team regarding accounts and payments.
03/19 – 07/21
Program Assistant – Boys and Girls Clubs (Part-time)
Managed ERSEA(Eligibility Recruitment Selection Enrollment and Attendance) database, ensuring timely updates and accurate records
Led parent involvement initiatives through events and communication to increase participation.
PROMIS database-initial entry, maintenance, weekly updates, monitoring/record keeping.
Assist with client outreach and data collection for program improvement.
Education 2021 Calumet New TECH High School
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