Customer Service Medical Billing

Elizabeth Sloan

*** * **** ****** ***. ** South Lyon, MI 48178 734-***-**** ******************@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional with healthcare industry and management experience. Able to provide timely and accurate data to ensure reimbursement for patient services and communicate effectively with co-workers, patients, and staff. Follows policies, procedures, and guidelines to ensure quality. Maintains and safeguards patient privacy and confidentiality.

High Academic Honors – Ultimate Medical Academy Dean’s List.

Team player who performs at high levels of productivity in fast-paced environments without missing a deadline.

Manages time and priorities in multitask environments.

Dependable with good follow-up skills.

Microsoft Office Applications – MS Word, MS Excel, MS PowerPoint.

KEY QUALIFICATIONS

Medical Billing, Accounts Receivable, Collections, Co Pay, Deductibles, Co-Insurance, EOBs, Revenue Cycle Management, Posting Payments, Government (Medicare & Medicaid), Third Party Payers, Electronic Health Records (EHR), Electronic Medical Records (EMR), Managed Care (HMO, PPO, and POS), Workers Compensation, Insurance Verification, Insurance Claim Processing, CMS 1500, CMS 1450 (UB-04), Front Office Operations, Medical Office Procedures, Scheduling, Medical Terminology, Anatomy & Physiology, HIPAA Compliance, Medical Coding (ICD-10-CM, HCPCS, CPT)

EDUCATION AND PROFESSIONAL DEVELOPMENT

Ultimate Medical Academy Associates of Science Degree – Medical Billing and Coding, 2022

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

William D. Ford Career Tech Center Nursing Assistant Program, 2007

Asher Adult Education – Southgate, MI Community Education, 2016

PROFESSIONAL EXPERIENCE

Ultimate Medical Academy – Northville, MI 08/2020 – 01/2022

Full Time Student

Remained self-directed, motivated, and accountable for personal actions.

Came prepared for class and completed assignments on time.

Navigated new technology, utilized available resources, and set realistic expectations.

U.S.P.S. - Howell, MI 11/2022- current

Rural mail carrier

Load mail into truck to deliver

Obtain signatures on certified mail

Responsible for the safe and efficient delivery of U.S. mail

Sell stamps and other postal products to customers on route

Kohls – Taylor, MI 10/2012 – 02/2013

Retail Sales Associate / Cashier / Customer Service (Seasonal)

Greeted customers, assisted with locating merchandise, rang up purchases, and accepted cash and credit payments.

Signed customers up for credit card and award programs, protected sensitive information, and stocked shelves.

Accessed and posted payments to credit card accounts, answered inbound phone calls, and transferred callers.

Took and routed messages, met personal sales goals, assisted store meet credit goals, and provided timely service.

Catherine’s Plus Sizes – Taylor, MI 10/2011 – 05/2012

Retail Sales Manager / Customer Service

Hired as Retail Sales Associate, promoted to Retail Sales Manager after 4 months, and supervised up to 3 employees.

Received and scanned in, tagged, and secured deliveries, counted inventory, attended meetings, and trained staff.

Completed performance evaluations, counted register tills, completed bank trips, ren reports, and finished floor sets.

Resolved customer complaints, answered inbound phone calls, coached employees, and consistently met goals.

Greeted guests, rang up purchases, accepted payments, enrolled customers into programs, and handles invoices.

VOLUNTEER EXPERIENCE

Private Duty Care – Southgate, MI 11/2010 – 07/2011

In-Home Care Aide

Assisted with range of motion, feeding, hygiene, and activities of daily living, picked up prescriptions, and ran errands.

Scheduled and attended physician appointments, documented intake and output, and administered medication.

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