Customer Service Office Assistant
Resume:
Amber
Manzo
O F F I C E A S S I S T A N T
***************@*****.***
**** ***** ***** ***********, **
37042
English Native
To obtain a position where I can utilize my skills as an office assistant with a strong work ethic and a
background in providing exceptional customer service and administrative support.
CO-MANAGER IN PROPERTY
MANAGEMENT
Jun 2019 - Mar 2024
Bessire & Casenhiser, Inc. Carson, California
Resident Manager/Co-Manager
OFFICE ASSISTANT Mar 2018 - Jun 2019
Bessire & Casenhiser, Inc. Carson, California
POST COMMANDER/TEAM
LEADER
Oct 2016 - Sep 2018
Allied Universal Security Service Newport Beach, California SALES ASSOCIATE Nov 2012 - Oct 2016
Michael's Arts & Crafts Downey, California
HIGH SCHOOL DIPLOMA 2005
Santa Fe High School Santa Fe Springs, California Above and Beyond Award with Bessire & Casenhiser, Inc. Rheannon Arciniega
Bessire & Casenhiser, Inc.
Vice President of Operations
*********@*******-**********.***
Jacqueline Williams
Bessire & Casenhiser, Inc.
Office Manager
************-**********@********.***
Michael Rainey
Bessire & Casenhiser, Inc.
Maintenance
***********@*******.***
S K I L L S
Microsoft Office Suite
Effective Communication
Organizational Skills
Time Management
Problem-Solving
Multitasking
Customer Service
Administrative Support
Attention to Detail
L A N G U A G E S
E X P E R I E N C E
Managed day-to-day operations of a residential property, including maintenance, leases, and tenant relations.
Oversaw property budget and financial reporting, ensuring compliance with company policies and procedures.
Responsible for building a strong relationship with residents and future residents.
Providing excellent customer service to residents, future residents and vendors.
Oversaw ordering supplies for the property and maintaining inventory.
Conducted regular property inspections and coordinated with maintenance staff to address any issues in a timely manner. Collaborated with vendors and contractors to negotiate contracts and ensure quality work at competitive prices.
Resolved tenant disputes and complaints professionally and efficiently, fostering positive relationships with residents. Created and maintained accurate records of all property activities, including leases, maintenance logs, and financial transactions. Participated in regular meetings with upper management to provide updates on property performance and discuss future initiatives. Managed the office calendar and scheduled appointments for maintenance team and property manager.
Coordinated office events and maintained communication with vendors and clients.
Handled incoming calls and managed email correspondence in a professional manner.
Assisted with invoicing, data entry, and organizing office files for easy access.
Provided administrative support to executives, including preparing documents and reports.
Maintained office supplies inventory and placed orders when necessary.
Demonstrated strong organizational skills and attention to detail in all tasks performed.
Developed and implemented security protocols and procedures to enhance safety measures.
Trained new staff members on security techniques and emergency response procedures.
Collaborated with law enforcement agencies to investigate security incidents and provide assistance.
Maintained accurate records of security incidents and daily patrol activities.
Provided excellent customer service by addressing security concerns and ensuring a safe environment.
Managed a team of 6 security guards in patrolling and securing premises.
Assisted customers with product selection and provided exceptional customer service.
Achieved and exceeded sales goals consistently.
Collaborated with team members to improve store performance and meet targets.
Trained new employees on sales techniques and product knowledge.
Utilized excellent communication skills to build rapport with customers.
Organized merchandise displays to attract customers and enhance visual appeal.
Managed cash register and processed transactions accurately and efficiently.
Maintained cleanliness and organization of the cashier area and surrounding areas.
Operated equipment such as barcode scanners and credit card machines proficiently.
Worked collaboratively with team members to ensure smooth operation of the cashier section.
Managed inventory, restocked merchandise, and maintained shelf presentation.
Adhered to company policies and procedures regarding cash handling and security measures.
Provided excellent customer service by assisting customers with their inquiries and needs.
Handled customer complaints and resolved issues in a professional manner.
E D U C A T I O N
H O N O R S & AWARDS
R E F E R E N C E S
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