A Team Customer Service
Resume:
A detail-oriented administrator,
Manager, customer oriented
Professional, with over 10 years of
experience providing optimal
consumer satisfaction through
maintaining a positive demeanor
in any situation by working
collaboratively, both as a team
player, and independently to bring
success to a business. A Leader
with superb people-skills and public
relations experience. Business-savvy
with excellent decision-making skills.
Christine Suitor
CUSTOMER SUPPORT
*************@*****.***
Leola, PA 17540
EDUCATIONAL BACKGROUND
HARRISBURG AREA COMMUNITY COLLEGE
AA Paralegal Studies
2016
PENNSYLVANIA COLLEGE OF TECHNOLOGY
AA Human Services
2003
SKILLS
Management
Quality Control
QuickBooks
Salesforce
Windows 11
Typing 45 WPM
Database Management
Resourceful
Effective coaching skills
Ethical
Knowledgeable of legal systems, policies, and procedures
Executive Support
Strong Problem Solver
Customer Service-Oriented
Expense Reporting
Scheduling
Advanced MS Office Suite
Staff Management
Software Knowledge
Relationship Building
CERTIFICATIONS:
CPR
Licensed Notary
REFERENCES:
Dexter Gardner,
Owner DTIME TRAINING
**************@*****.***,
Drema Duncan,
HR Manager Diamantoni and Associates
Melinda Ayala
Coworker RASE Project, ******@****************.***
EXPERIENCE
EXECUTIVE ASSISTANT DTIME TRAINING LLC
Jan 2017- Current
Managed and oversaw all aspects of businesses such as recordkeeping, taxes, customer relations, meetings, agendas, scheduling, training, phone calls and payroll and recruiting
Wrote grants that were awarded as well as organized and prepared financial records for loan applications that were also awarded for the business
In charge of accounts payable and accounts receivable, kept track of client billing cycles and payment schedules
Contributed an entrepreneurial approach to the business by completing state filings; assisting with creating the business plan, and contributed online advertising
Supplied quality assurance through problem solving, and communicating whenever customer service issues arose
Developed nutrition plans and worked as a personal trainer conducting group training as well as personal training
Evaluated current process and made suggestions for improved business relations with vendors and customers.
Supported owner in decision-making processes by conducting research and presenting findings in clear formats.
Assisted in the development of company policies and procedures, contributing to a more organized work environment.
Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
facilitated training, recruitment, and onboarding of staff
REMOTE TAX CONSULTANT INTUIT
(SEASONAL)
January 2023- April 2024 Seasonal
Managed consumer accounts for gas and electric utilities company
Provided technical support via phone and remote software
Assisted clients with filing taxes, purchasing software, and navigating through Inuit software programs
Utilized remote support services where applicable thus enhancing convenience for customers who could not visit the store physically multiple software programs email and phone to accomplish workload.
Educated clients about the impact of life events on their taxes, helping them make informed decisions.
Reduced client tax liabilities by identifying applicable deductions and credits.
Identified discrepancies in client records that could trigger audits or result in missed deductions or credits.
Researched tax implications for various deductions and credits.
Utilized tax software to prepare returns and meet deadlines
REMOTE CUSTOMER SERVICE REPRESENTIVE UGI
(Worked simultaneously)
September 2022- December 2023
Manage consumer accounts for gas and electric utilities company
Scheduled maintenance visits
Coordinated procedures for emergency services
Tracked client billing cycles and payment cycles as well as starting and stopping services for businesses and residential customers
Utilized multiple software programs email and phone to accomplish workload.
Responded to customer requests for products, services, and company information.
Maintained detailed records of customer interactions and transactions, ensuring accurate documentation, follow-up, and future reference.
Fostered positive customer service culture within team which led to higher customer satisfaction rates.
REMOTE CUSTOMER SERVICE REPRESENTATIVE LIVEOPS
(Worked Simultaneously)
October 2021-October 2022
Managed consumer accounts for Bath and Body Works via remote call center
Assisted customers with shopping, returns, refunds and provided quality assurance whenever items were damaged or missing
Utilized multiple software programs to assist customers and communicate with supervisors.
Adapted to changing customer needs or preferences quickly, remaining flexible in service delivery while upholding company standards for quality and professionalism.
Provided exceptional customer service at delivery locations by maintaining professionalism, addressing client queries efficiently, and handling complaints diplomatically.
Offered remote support services where applicable thus enhancing convenience for customers who could not visit the store physically.
OFFICE MANAGER DIAMONTONI AND ASSOCIATES
October 2019-October 2021
In charge of optical sales and invoices from vendors to aid the accounting department
Increased sales and production by 20 percent
Oversaw all opening and closing procedures and all aspects of an efficiently running optical office
Managed quality control to ensure patient satisfaction, from intake, scheduling, pre-testing, billing insurance through Medicare, Medicaid, medical and vision insurance
Conducted payroll through ADP
Managed and optimized all aspects of the medical/optical office procedures to ensure OSHA, HIPPA, and internal HR policies and standards were met and kept up to date.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
ADMISSIONS COORDINATOR PROMISES BEHAVIORAL HEALTH
January 2018-October2019
Oversaw all admissions caseloads from time of initial inquiry to time of arrival
Conducted telephone assessments, including crisis counseling, liaison, and referral services
Ensured proper documentation was received from hospitals, family, short term disability, behavioral health and psychiatric agencies to assess appropriate criteria was met to admit
Conduct bank drops and discussed financial business with families
Record keeping for financial department, proficiency with Salesforce, MS Office, Sigmund, Google.Doc, Etc..
Conducted onsite tours for outside providers, investors, business partners, and families
Provided comprehensive support to executive administration and therapists.
Handling quality assurance for the entire admission process, including insurance denials, appeals, patient satisfaction surveys, and discharges.
Provided exceptional customer service during phone and email interactions with prospective students and their families, addressing concerns promptly and professionally.
Confirmed all insurance benefits met standards of admissions as dictated by policy.
Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.
Reviewed applications and transcripts to verify student eligibility and compliance with admissions criteria.
PROGRAM COORDINATOR RASE PROJECT
January 2016-January 2018
Provided liaison services for clients seeking inpatient drug and alcohol treatment to their respective Lancaster County probation officers, public defenders, treatment providers, and family members
Record keeping in agency data base to include keeping case notes, case consults, and discharge summaries
Public relations to include, attending events, setting up information tables, and visiting various drug and alcohol providers and community organizations
Spearheaded adoption of digital document management system, reducing paper usage and improving organizational efficiency.
Provide case management, referral services, and conducted small groups for clients.
Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
Established strategic partnerships with external organizations, expanding program reach and impact.
Interviewed Lancaster County prisoners who have been stipulated to court-ordered drug and alcohol treatment
Assisted client’s enrollment in TANF, Medicaid, and Food stamps to ensure proper billing for services
ADMINISTRATIVE ASSITANT VANTAGE GAUDENZIA
January 2013-January 2016
Complete Monthly, Weekly, and Daily Reports to track using Microsoft Office programs for the Central Regional Office, Administrator, and Executive Director
Conducted weekly Payroll utilizing ADP, and processed employee expense reports
Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Updated and maintained confidential databases and records.
Processed TANF, food stamps, and Medicaid applications for new clients, and coordinated with Pennsylvania County Assistance offices to process enrollment and transfer of benefits for funding
Managed all front office administrative tasks including, phones, screening visitors, scheduling appointments, and managing the house managers
Conducted Intake with new clients entering the program
Chart Audits and Archiving conducted monthly and semi-annually.
Increased efficiency within the organization through regular review and improvement of administrative policies and procedures.
Supported executive decision-making by conducting research, analyzing data, and providing insightful recommendations.
Facilitated successful meetings by preparing agendas, distributing materials, tracking action items, and recording minute
Christine Suitor
CUSTOMER SUPPORT
SERESTO
RE: CUSTOMER SUPPORT
Dear Hiring Manager:
I am writing to apply for the position of Customer Support remote position at Seresto. As a college graduate with 2 degrees and an extensive professional background, I believe that my experience and strengths in customer service, problem solving, and management make me an ideal candidate for this role.
I am passionate about delivering quality service and I believe that the most reputable companies are ones who place high value in delivering quality customer service. Naturally when I saw the post I was elated because this role is exactly what I’ve been searching for to enhance my career goals.
During my time as an Executive Assistant at Dtime Training LLC, some of my responsibilities included handling customer contracts, team leadership and training, advertising, as well as managing the operation of the gym operations. I understand the importance of being resourceful and kind to all customers no matter the circumstance. I have a talent for delivering exceptional service both remotely and onsite.
Additionally, in my most recent career roles I frequently encountered and resolved problems in a fast-paced environment. Furthermore, my experience as an Executive Assistant and Customer Service representative has helped me develop strong management skills and interest in policy and procedure. I am accustomed to working in a dynamic environment with multiple priorities and deadlines.
I am particularly drawn to Seresto l because of your dedication to improving customer service through providing high quality pet products and top-notch customer service. I am passionate about making a positive impact in the world and I believe that your company’s vision aligns with my own values. As a pet owner myself, I am excited about the opportunity to contribute to the role of a Customer Support with your company. If you are interested in discussing further my qualifications for this position, please contact me at your earliest convenience.
Christine Suitor
Licensed Public Notary, 1296640, 07/25/25
CPR, 2025
Contact this candidate