Customer Service Registered Nurse
Resume:
DEBORAH
INSELMAN
**********@*****.***
Stillwater, OK 74075
STRENGTHS
• Achiever
• Learner
• Belief
• Developer
• Empathy
SKILLS
• Membership Growth
• Volunteer Management
• Partnership Development
• Time Management
• Attention to Detail
• Customer Service
EDUCATION
Northern Oklahoma College
Tonkawa, OK • 05/2001
Associates Degree in Nursing
CERTIFICATIONS
CPOA, 11/01/17
PROFESSIONAL SUMMARY
Goal-oriented manager with extensive experience in community industries and a track record of successful leadership. Skilled in enhancing productivity, ensuring customer satisfaction, and driving increased revenue. Committed to streamlining procedures and maximizing employee potential to drive operational efficiency. WORK HISTORY
Stillwater Chamber of Commerce - Director of Membership Development
Stillwater, OK • 11/2023 - 09/2024
• Streamlined membership processes by becoming proficient with automated systems and improving overall efficiency.
• Identified potential members through extensive market research and outreach initiatives, expanding the organization''s network.
• Collaborated with other departments to create cross-functional initiatives that enhanced member engagement and satisfaction.
• Established partnerships with external organizations to increase visibility and drive new member acquisition.
• Designed comprehensive onboarding programs for new members, ensuring a smooth transition into the organization. Cockrell Eye Care - Certified Paraoptometric Technical Supervisor Stillwater, OK • 11/2015 - 10/2023
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Supervised 12-14 staff members
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Reduced wait times for patients by streamlining paraoptometric processes and improving patient flow.
• Demonstrated expertise in various types of ophthalmic equipment, ensuring accurate test results vital for diagnosing ocular disorders or diseases.
• Medical records coordinator
Dr. Jennifer Lauvetz-Enmeier DDS - Dental Assistant Stillwater, OK • 09/2012 - 05/2014
• Assisted during dental procedures, took dental impressions and made models for approximately 300 customers
• Processed insurance claims and payments, while maintaining customer relations.
• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
Hillcrest Medical Center - Registered Nurse
Tulsa, OK • 05/2011 - 08/2012
• Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
• Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high- quality patient care.
• Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
• Became proficient in MediTech, a computer system used to chart patients' care.
Morrison Public Schools - Computer Coordinator
Morrison, OK • 11/2002 - 05/2011
• Maintained the high school's computers and operating systems, totaling 75 computers
• Became efficient in data entry as seen in my daily duties of entering student into Novell, a computer software system
• Cultivated relationship with school staff and outside vendors. Ponca City Medical Center - Registered Nurse
Ponca City, OK • 11/2007 - 03/2011
• Fulfilled a day-to-day responsibility for immediate client care, including but not limited to: vital signs, wound care, CPR, respiratory care, medication dispensing, pre-operation procedures, casting, and eye exams
• Became proficient in ProMed, a computer system used to chart patients' care.
Stillwater Medical Center - Registered Nurse
Stillwater, OK • 08/2002 - 10/2007
• Worked alongside mothers in labor and delivery, assisting with epidurals and cesarean sections
• Provided total care of newborns following delivery until dismal from hospital's care
• Mastered both MediTech and QS, software systems used to chart patients' care and monitor newborn wellbeing.
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