Store Manager Operations
Resume:
James Henderson
Store Manager - Starbucks Corporation
East Elmhurst, NY 11369
*************@*****.***
• Seven years experience as Store Manager at Starbucks.
• Previously store was number one in all metrics in division of 1200 stores
• Currently serve as Manager Mentor for five other managers. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
General Operations Manager
OTG Management-New York, NY
November 2022 to Present
Budgeting and financials: Keeping the budget on track, and ensuring cost efficiency Recruitment and training: Overseeing the hiring and training of employees Quality assurance: Managing quality assurance programs Strategic and operational objectives: Formulating strategic and operational objectives Leadership: Providing leadership to improve policy and strategic decisions Analyzing accounting and financial data: Interpreting data, identifying trends, and making data-driven decisions
Labor needs: Determining labor needs
Operations Manager
Semaj Health and Wellness LLC-Rhode Island
June 2018 to Present
Payroll, scheduling, managing workflow, created a budget. Managed two of our platforms (Behavioral Health Patients, Alternative Medicine, and Medical Card Evaluations.
Working remotely and traveling to office 4 times a month. General Manager
Panera Bread-Little Neck, NY
January 2015 to October 2018
Store Manager
Starbucks Corporation
July 2004 to October 2014
Managed stores with average annual revenues of $2.5 million
• Train employees to adhere to Starbucks' stellar customer service and operating standards; managed as many as 28 employees, including shift managers and assistant managers
• Maintain daily, weekly, and period financial reports
• Trained and promoted four employees from entry level to manager level
• Act as MCM (Manager Mentor) for five other general managers
• In five stores, increased sales year-over-year by 21%; in current store increased sales by 22% year- over-year for the last three years
General Manager
Starbucks Corporation
June 2004 to October 2014
Assistant Manager
Starbucks Corporation
March 2003 to February 2004
Planned, identified, communicated, and delegated appropriate responsibilities and practices to store partners to ensure smooth flow of operations
• Provided coaching and direction to the store team to take action and to achieve operational goals
• Mastered various input/monitoring systems
• Assisted store manager with accounting and banking responsibilities Education
High School Diploma
Brooklyn College - Brooklyn, NY
1999 to 2003
Aviation High School - New York, NY
1994 to 1998
Skills
• Leadership
• Management
• Customer service
• Food industry
• Financial Report Writing
• Profit & Loss
• Inventory Control
• Store Management Experience
• Store Management Experience
• Management
• Payroll
• Assistant Manager Experience
• Store Management Experience
• Management
• Budgeting
• Retail Management
• Operations Management
• Sales Management
• Sales
• Accounting
• Forecasting
Certifications and Licenses
Food Certificate
Present
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