Customer Service Office Clerk

NANCY AQUINO

•

PROFESSIONAL SUMMARY

Excelled in enhancing customer satisfaction and streamlining logistics, evidenced by efficient appointment scheduling and meticulous cash management. Fluent in English and Spanish, my expertise in Microsoft Office and HIPAA compliance significantly contributed to operational excellence and confidentiality adherence. Very confident in a professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. SKILLS

• Telephone Etiquette • Cash Handling/Co-payment collection

• Cash Management • Multi-Line Phone Systems

• Office Administration/Front Office Support • Scheduling appointments

• Calendar Management • Fluent in English and Spanish

• Microsoft Office • Customer Service

• HIPAA Compliance • Referral Verification/Insurance Claims WORK HISTORY

08/2022 - 11/2023

Material Clerk Coordinator

Ryder Logistics - Spring Hill, TN

Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.

Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.

• Improved customer satisfaction by promptly answering inquiries and providing accurate information.

• Collected room deposits, fees, and payments.

• Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.

• Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.

Greeted guests at front desk and confirmed reservations and identification while managing check-in process.

• Ran end-of-day reports and batches and notified staff of necessary corrections and resolutions. Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

• Provided clerical support to company employees by copying, faxing, and filing documents. Maintained strict confidentiality standards when handling sensitive information, safeguarding the privacy of employees and clients alike.

12/2017 - 03/2022

Logistics Coordinator

B & G Sales Inc. - Melrose Park, IL

• Tracked orders and notified customers of status or potential delays.

• Trained new employees on logistics procedures, promoting a consistent approach across the team. Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.

• Ensured compliance with industry regulations, reducing the risk of fines or penalties. Receives and screens visitors and telephone calls. Provides general information in person and on the telephone.

•Supported executive staff with calendar management, meeting coordination, travel arrangements, and 708-***-**** **********@*****.***

expense reporting for optimal time utilization.

• Oversaw appointment scheduling and itinerary coordination for both clients and personnel. Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

•

Maintained office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

•

• Monitored and screened visitors to verify accessibility to inter-office personnel. 08/2017 - 05/2018

Account Payable

Walmart - Chicago, IL

Received vendor invoices, validated for accuracy and routed for approval to prepare for payment processing.

•

• Processed daily invoices, check requests and wire transfers of foreign and domestic currency.

• Researched and resolved invoice and payment issues for internal employees and external vendors.

• Enhanced vendor relationships through prompt communication and timely resolution of discrepancies. Supported audit preparation efforts, providing thorough documentation for accounts payable transactions as needed.

•

• Maintained high level of confidentiality and security in handling sensitive financial information Reduced late payment fees and managed cash outflows by prioritizing invoice payments based on terms and cash flow forecasts.

•

• Assisted as well in the Pharmacy Department when needed. 10/2015 - 11/2017

Pharmacy Technician

Walmart - Chicago, IL

• Answered incoming phone calls and addressed questions from customers and healthcare providers.

• Stocked, labeled, and inventoried medication to keep accurate records. Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.

•

• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy. Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.

•

Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.

•

Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.

•

EDUCATION

High School Diploma

Well Academy - Chicago, IL

Criminal Justice

Wilbur Wright College - Chicago, IL

Contact this candidate