Voter Registration Office Assistant
Resume:
Silvia Rios
Cabazon, CA *****
**********@*****.***
Objective
I am bilingual and seeking to excel at a challenging position that will enable me to utilize my skills while providing opportunities for personal growth and progression.
Employment Experience
September 20,2024 to Present
Temporary Elections Assistant
Registrar of Voters
County of Riverside
Riverside, CA
Process new voter registration, registration updates/changes, mail ballot requests, returned mail, and other voting information. Provide voter registration and elections information in person, by mail, via e-mail and over the telephone according to State law, rules, regulations, and procedures. Answer and direct all incoming calls in a professional and courteous manner. Provide backup telephone support to all departments as necessary. Researches voter records and assists in solving issues related to the succession of a voter’s registration record. Quality control of registration records. Assist voters with early voting and voting by mail ballot. Assist in the preparation of elections and post-election activities as needed. Receive, sort, and distribute a variety of correspondence and deliveries. Provide backup support for voter outreach programs. Handle special projects and other duties as necessary.
June 2024 to Present
Office Assistant (volunteer)
County of Riverside
Desert Hot Springs, CA
Monitor the Resource Room, answer customer telephone calls, transfer calls, respond to lobby visits from applicants and clients reporting changes. Assist clients with completion of forms for social services assistance. Assist clients with reviewing forms' contact sheets for completeness when returned by the customer. Scan documents into the casefile, update all information in the Cal-SAWS casefile that was provided by the client. Journal, scan, and distribute contact sheets and other forms to WTW staff. Scan and index all documents associated with the customer case file. Maintain focus on meeting the needs of internal and external customers by working and communicating efficiently. Develop and maintain positive working relationships with customers, co-workers, and supervisors. Show understanding, courtesy, empathy, concern, and politeness when working with customers. Follow all safety rules and policies to ensure a clutter-free work area. Operate a variety of standard office equipment like computers, scanner, multi-line telephone system, copier, and fax machine. Experienced using Windows, Microsoft Outlook email, Microsoft Word, Excel, Kiosk, ImageNow scanning documents into the Cal-SAWS system, journaling and entering information into Cal-SAWS, and Microsoft Teams video and messaging program for inter-office notifications.
February 2024 to Present
Sales Representative
Metro by T-Mobile
Wireless activation agent for wireless phone provider. Maintained consistent customer workflow and followed the steps of the marketing process as outlined by company guidelines. Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Greeted customers with a friendly manner smile entering establishments. Scanned customers merchandise and processed payments by cash, credit/debit card, and Apple Pay. Provided receipts and bagged and packaged customers’ merchandise in accordance with best practices to prevent damage to the products. Answered customer questions and provided information on store procedures or policies. Instructed customers how to obtain refunds or process returns through the customer service desk. Completed daily production plans and sales reports, and accomplished work results and goals by providing quality customer service. Resolved problems with co-workers and supervisors by working together as a team and provided feedback in areas that required improvement. Maintained a safe and clean work environment by following all safety rules on the use of all electronic equipment, and tools. Maintained professional and technical knowledge, attended company educational workshops, and followed suggested best practices.
June 2021 to January 2022
Receptionist
Culture
Greeted customers in person, by telephone, and email. Scheduled customer appointments in person, telephone, and email. Answered multi-line telephone systems, transferred calls, and took messages, made courtesy calls, and rescheduled appointments. Completed data entry notes on all client correspondence and treatment actions. Processed in-coming mail, accepted documents by courier, copied, filed, scanned, and shredded client documents. Assisted customers with completion of membership forms, verified personal information, current address, phone numbers, email, and current insurance coverage. Experienced using desktop computer, Excel spreadsheets, Microsoft Word, multi-line telephone, cell phones, fax machine, printer, copy machine, scanner, and document shredder.
April 2019 to February 2021
Warehouse Associate
Amazon
Worked in the fulfillment warehouse, unloaded the delivery trucks, and loaded merchandise onto pallets by designated department. Scanned merchandise with handheld scanner as it left the truck on the conveyor belt. Moved the pallets into the store to the appropriate department, removed boxes from the pallets, and stocked the warehouse shelfs with the merchandise. Returned unused or excess merchandise to the storeroom and tracked it with a handheld scanner to scan inventory back into the stock room. Effective communication with logistics technicians, customer service representatives, and service providers involved in the transportation and delivery of customer products and merchandise. Accurately located customer orders from tracking log and prepared, packaged, labeled, shipped orders from warehouse. Always kept a clean and safe work area.
January 2015 to October 2018
Sales Representative
Metro PCS
Assisted in-store customers with choosing a cellular phone as well as a calling and data plans. Drafted all paperwork for customer contracts, set up auto-pay, added and deleted features. Remained current on all Metro PCS offers, updates, and features to inform customers. Create, design, and implement new marketing tools to attract new customers.
February 2014 to February 2015
Cashier/Server
Pizza Hut
Balanced the cash register drawer amounts when starting and ending work shifts. Greeted customers in a friendly manner, correctly processed food orders, and relayed food orders to the kitchen. Processed customers' food orders by cash register. Accepted payments from customers by cash, debit or credit card, and coupon. Provided correct change for cash payments and a receipt for all transactions. Served food and beverages to dine-in customers. Notified kitchen personnel of shortages or special orders. Cleaned and organized eating, service, and kitchen areas. Communicated with customers regarding orders, comments, feedback, and complaints. Ordered needed supplies for the dining room and restocked as necessary. Trained new employees in food preparation, customer service, sanitation, and safety procedures.
February 2012 to February 2015
Caregiver
At Your Home Family Care
Employed as an in-home caregiver. Performed health care related tasks, administered bedside and personal care, such as ambulation and personal hygiene assistance. Understood and followed oral and written instructions regarding the care of the patients. Provided with hands-on training to learn infection control, communication and interpersonal skills, safety and emergency procedures, personal care and hygiene, psychosocial needs, provided basic restorative services and skills. Prepared correspondence for family and medical professionals. Filed customer’s paperwork in an efficient, organized, and efficient system. Performed general clerical work, prepared, documented medications, and maintained records of client progress and services performed and reported changes in client condition to case manager or supervisor. Complied with legal requirements, standards, policies, and procedures including all HIPPA rules.
September 2006 to October 2010
Assistant Manager
Uptown Shoe Repair
Accommodated customer with essential merchandise information operation, including care and benefits. Recommended, selected, helped locate and, obtained merchandise based on customer needs and/or desires. Prepared sales slips and sales contracts. Conducted demonstrations in proper use or operation of merchandise. Provide excellent customer relations support while determining customers’ needs. Remained knowledgeable of current sales, promotions, and policies regarding payments and exchanges.
Education
2008
GED
San Diego Job Corps
2021 - Present
Mt. San Jacinto College
Skills
Skills: Bilingual in English and Spanish, outgoing, friendly, team player, smart, responsible, and punctual.
Ability to communicate well with others.
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