Maintenance Director, Quality Assurance, Process Improvement

TERRY BRISCO

Twin Lakes, WI *****

850-***-**** ***********@*****.***

www.linkedin.com/in/terry-brisco

PROFESSIONAL SUMMARY

Executive level Training and Operations Leader and U.S. Navy Veteran holding a Top-Secret clearance and leveraging 31+ years of proven experience in Quality Assurance, Global Operations, Talent Management, and Project Management. Adept at leading large diverse teams in complex, ever-changing, and fast-paced environments. Possess an extensive background in organizational leadership and readiness, quality assurance, workplace safety, continuous process improvement, resource allocation, new hire onboarding, risk mitigation, safety compliance, and material management. Reputation for exceeding customer expectations, building strong relationships at all levels of an organization, motivating teams, and developing leaders. Earned top E-9 enlisted rank, achieved by less than 1% of 320,000 enlisted personnel. Seeking a Senior Quality/Operations/Training/Project/Safety Management position.

●Change Management

●Safety Management

●Program Management

●Quality Management

●Training Mentoring

●Process Improvement

●Cross-Functional Leadership

●Strategic Planning

●Data Analysis

PROFESSIONAL EXPERIENCE

Uline Pleasant Prairie, WI May 2023 – Present

Assistant Repairs Manager

Directs five technicians in the daily troubleshooting and repair of >300 Uline mechanical and electronic products.

●Partners with the Quality Control Department identifying trending manufacturer defects and works closely with Product Managers and Vendors to resolve issues

●Recognized significant flaws in the induction, tracking, and shipment of repaired items back to customers. Completely redesigned the Repairs Department eliminating inefficiencies, streamlining the administrative and physical repair process; achieved a 1.3 day average repair completion and return rate

United States Navy Great Lakes, IL Jul 2020 – May 2023

Deputy Director of Training and Operations

Directed 40 Senior Managers, an organization of 900 Military/Drill Instructors and supporting staff, 4 departments, and a $500M training facility training over 40K students annually to transition from civilians to U.S. Navy Sailors. Managed day-to-day operations that included safety, housing, meals, and logistical support, while coordinating with >25 external stakeholders, training facilities, and sites.

●Interacted weekly with the highest echelons of Naval and Department of Defense leadership delivering briefings on current and future training initiatives directly impacting all U.S. Navy forces

●Directed military training & development programs for 120,000 recruits ensuring U.S. Navy manpower needs were met

●As Project Manager, led the redesign and development of a performance-based curriculum; analyzed proficiencies to increase quality and efficiency by 30%

●Designed a new optimization process which reduced the number of required manned facilities allowing aging facilities to be placed into maintenance phases for upgrades and repairs without impacting organization operations; optimization effort improved facility health by 40%

●Managed the implementation of an upgraded 10-week Recruit Training Program; piloted 24 initiatives that led to the addition of 17 new performance-based learning objectives (114 hours of training)

●Overhauled the 13-week training program for Navy Drill Instructors, the Navy’s most demanding training program with over 220 graduates annually; significantly reduced instructor fatigue, creating more capable and qualified Drill Instructors on Day 1; achieved a 96% Retention Rate

TERRY BRISCO PG. 2

United States Navy San Diego, CA Mar 2018 – Jul 2020

Aviation Maintenance Department Director

Directed the service, repair, and overhaul maintenance of aircraft, aircraft parts, and aircraft engines to ensure assets were safe for flight and compliant with Naval Aviation Maintenance Program guidelines. Managed personnel placement assignments within the department and partnered with outside organizations to provide temporary manpower supplementation as required.

●Managed 119 personnel in the daily operation and maintenance of aircraft platforms and associated equipment

●Conducted aviation ground, flight mishap, and organizational safety investigations to determine the root cause and develop recommendations to prevent future incidents

●Mentored Aviation Maintenance Technicians planning their professional development and obtaining necessary training

●Prepared short and long-range operational and maintenance projections keeping in annual budget requirements

United States Navy Oak Harbor, WA May 2016 – Mar 2018

Quality Assurance, Safety, and Control Manager

Ensured all maintenance and repair actions performed by qualified personnel strictly conformed to applicable programs, policies, safety standards, and specifications for aircraft maintenance in accordance with the Naval Aviation Maintenance Program.: the presiding authority for all Naval aviation maintenance, quality, and safety procedures.

●Directed a team of 13 Quality Assurance Representatives performing Naval Aviation Maintenance Program audits, safety audits, and monitoring of 10 work centers supporting five FA/18G fighter aircraft

●Screened and revised pertinent safety and operational guidelines utilized by the organization while maintaining compliance with Naval Aviation Maintenance Program policies and procedures

●Advised senior leaders on program and policy updates affecting Naval aviation safety, maintenance, and operation

●Drafted and released aircraft and aircraft component safety and incident reports

United States Navy Great Lakes, IL Mar 2013 – May 2016

Training and Operations Manager

Ensured strict adherence to curriculum and physical training guidelines for 42 staff members training 8,000 personnel annually. Performed management level administrative functions, planned organizational budgets, and maintained supply inventory. Developed measures to motivate employees, drafted 42 performance evaluations annually, established performance parameters, and fostered relationships by providing an effective support system to personnel.

●Taught and modeled expected behaviors leading 42 staff members to deliver concise curriculum to civilians transitioning into military life

●Analyzed team and associate-level metrics to drive continuous improvement opportunities with constituents and external stakeholders

●Partnered with managers as needed to ensure operational consistency across the organization

ADDITIONAL EXPERIENCE

Master-Level Aviation Electronics Technician and Aviation Electronics Instructor for over 20 years; maintained aircraft weapon systems valued at $125M. Trained new technicians, built journeyman-level teams, and prepared managers to organizational requirements. Active short and long-term project and program manager for the past 14 years. Held various Quality Control and Quality Assurance positions from Jan 2000 to Mar 2013 both aviation and non-aviation. Well versed in publications, programs, and policies governing aviation maintenance and safety.

EDUCATION CERTIFICATIONS

Certified Post-Secondary Instructor National Center for Competency Testing 2023

Certified Master Training Specialist U.S. Navy 2022

Certified Recruit Instructor U.S. Navy 2006, 2013, 2020

Associates in Arts (A.A), General Studies Columbia College 2014

Graduate, U.S. Navy Senior Enlisted Academy U.S. Navy 2013

Lean Six Sigma Green Belt U.S. Navy 2012

Quality Assurance Inspector U.S. Navy 2001, 2007

TERRY BRISCO PG. 3

AWARDS

Meritorious Service Medal Navy Achievement Medal (6) Navy Commendation Medal (4) Good Conduct Medal (10) Military Outstanding Volunteer Medal

TECHNICAL COMPETENCIES

Software: Microsoft Office Suite 365 AS-400 Warehouse Management Systems Power BI Java Order Entry Systems OOMA/OMA NALCOMIS OMMS/CMMS JDRS reporting

Operating Systems: MacOs Sonoma Microsoft Windows

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