Customer Service Representative
Resume:
Charlesetta Williams
*************@*****.***
Professional summary
Highly motivated Customer Service Representative/Bank Teller, with extensive customer service and cash handling experience; outgoing professional with a track record of driving increased improvements. First-rate communication, problem-solving and conflict management skills. Prepared to bring 15 years of experience to a challenging new position with a growing company.
Skills
Professional customer service skills
Microsoft applications skills
In dept OSHA knowledge
Extremely adaptive learner
Type 35 wpm
Education
Criminal justice- some college (no degree)
Oakland community college-Royal Oak campus -Royal oak mi
Work history
Citizen’s Bank –Bank teller May 2022 current Detroit mi 48219
Learned about customer financial needs, established trust and optimized sales opportunities resulting in quality customer service.
Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Answered telephone inquiries on checking and saving account loans and lines of credit.
Completed highly accurate high-volume money counts via both manual and machine-driven approaches.
Processed customer transaction promptly, minimizing wait times.
Assisted customers with compromised debit cards and issued new credentials.
Placed orders for customer checks and verified starting numbers.
Logged cashier’s check and money orders to maintained accurate account records.
Customer Service Rep/Cashier May2022-October 2021
Lowe’s- Allen Park mi 48101
Maintaining quality assurance and customer satisfaction objectives.
Utilized expert level of technical functions and trouble shooting customers needs to ensure my customers have the best experience with our company.
Organized work to meet demanding goals with success while maintaining good housekeeping practices for safety rules and regulations.
Machine operator- may-2019 to march, 2020
Brose- New Boston inc. Huron charter township, mi
Achieved production requirements.
Assessed products or subassembly for functionality or quality.
Utilized expert level of machine function in a troubleshooting capacity.
Kept work area clean.
Made sure that products were produce on time and in excellent quality.
Operator -back up lead-November 2011-May 2019
Ford Motor Co Detroit Chassis LLC- Detroit, MI
Planned work and determined appropriate tools and equipment.
Managed product testing process with staff engineers.
Page individuals and inform them of after work emergencies
Managed shift equipment and materials
Troubleshooting
Collaborated with staff engineers to optimize product testing process resolved inspection deficiencies promptly
Worked overtime, included evenings and weekends, to response to emergency conditions
Trained team members on specific operation and requirements.
Reaching target of production.
Shift manager- May 2007 to December 2011
Taco bell- Southfield, MI
Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Monitored cash drawer in multiple cash out station to ensure adequate cash management.
Completed all point of sales opening and closing procedures, including counting the contents of cash.
Investigate and resolved customer inquiries and complains quickly.
Communicated with vendors regarding back-orders availability, future inventory, and special orders.
Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
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