Logistics Coordinator Customer Service
Resume:
Christian E. Anderson
*** **** **** ********** ****, IL 60484 773-***-****(cell) *********************@*****.***
~Summary~
Client relations professional with over 15 years of experience in logistics, telecommunications, education, healthcare/insurance industries, and management. Proven problem solver with strong leadership skills. Able to establish rapport and provide solutions for both internal and external customers.
~Employment History~
Haulistic LLC, Naperville, IL Brokerage Account Coordinator Dec 2020 – Present
Enter orders into the system
Schedule pickup and delivery appointments
Provide timely updates to customers on shipment status
Invoice orders by validating cost and revenue
Troubleshooting issues & resolution
Tracking Updates
TMS site maintenance
Pricing freight
Rate quotes to sales team and customers
Pontin USA, Chicago, IL Logistics Coordinator Sept 2019 – Dec 2020
Entered purchase orders and sales in the internal system
Arranged and book deliveries
Maintained purchase order status and shipment tracking information up to date
Booked import and export shipments with ocean carriers and FFW
Provided excellent customer service to suppliers, vendors, and customers
Created Export Documentation, including filing AES, with a high attention to details
CW Worldwide Inc., Crete, IL Logistics Coordinator March 2018 – Sept 2018
Coordinated cost effective and timely transportation of freight for customers
Quoted customer’s various options for freight movement.
Tracked and traced freight from pickup to delivery.
Negotiated pricing with LTL and Truckload carriers.
Capital One, Rolling Meadows, IL Senior Cust Support Rep November 2016 – December 2017
Provided exceptional support to Capital One retail card holders.
Troubleshoot and assist customers with accessing online accounts.
Processed payments for customers.
CW Worldwide Inc., Crete, IL Operations Manager January 2016 – November 2016
Coordinated cost effective and timely transportation of freight for customers
Quoted customer’s various options for freight movement.
Tracked and traced freight from pickup to delivery.
Negotiated pricing with LTL and Truckload carriers.
Minority Auto Handlers, Sauk Village, IL Dispatcher June 2015 – January 2016
Dispatched and arrive drivers and freight in computer system
Maintained accurate inventory of trailers in yard.
Provided customers with estimated times of arrival for pickups and deliveries.
Coordinated timely movement of freight by outside drivers.
DeVry University, Addison, IL /CTU, Schaumburg, IL Online Chat Advisor May2013-April 2015
Directed current students to appropriate departments within the University.
Presented information in a factual and ethical manner to prospective students and others regarding school’s programs and tuition.
Generated inquires for the Admissions department by engaging prospective students via live chat.
Set appointments for interested students with Admissions Advisors.
LaSalle Network, Chicago, IL Customer Support Representative September 2012 – April 2013
Provided exceptional support to United Airlines employees via telephone.
Ordered and tracked shipments of uniforms for employees.
Processed credit card payments for customers.
Applied Systems, University Park, IL Technical Support Representative January 2008 – February 2011
Provided exceptional support to insurance agencies via live chat, email and telephone.
Performed customer software assessments to determine cause of error via remote internet connectivity.
Setup and troubleshoot agencies to ensure successful downloading of information from insurance carriers.
Assisted agencies regarding seamless online bridging of information from various insurance carriers.
HCSC, Chicago, IL Claims Supervisor /Claims Coder October 2005 – June 2007
Interviewed and hire new claims coders, examiners and claims technicians.
Monitored aged inventory to ensure claims processed in timely fashion.
Provided weekly assessments for new employees and monthly assessments for all employees.
Reviewed and approve high dollar amount claims.
Represented department in various conference calls.
Facilitated training of satellite office to ensure consistent level of service provided to claims.
Assisted in the progression of the new employees upon completion of New Hire training.
Processed incoming medical claims from hospital and doctor’s offices.
Researched and satisfy any missing information within claims.
Proofread electronically submitted claims and claims submitted via data entry.
Initiated contact to service providers to verify information.
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