Talent Acquisition Employee Relations
Resume:
SAMANTHA
YOUNG,
SHRM-CP
********.*******@*****.***
Bowling Green, KY
CONTACT
SKILLS
• HR Operations Management
• Talent Acquisition
• Performance Analysis
• HR Procedure Implementation
Diversity, Equity, and Inclusion
Strategies
•
• Project Management
• Employee Engagement
• Process Improvement
• Leadership Management
• Cross-functional Communication
• Background Adjudication
• Onboarding
• Career Development
• Background Checks
• Recruitment Strategies
Accomplished leader with expertise in managing HR functions and teams. Proven track record of developing and implementing successful policies and processes to improve efficiency and effectiveness. Adept at delivering world-class recruiting, onboarding, and training. Leverages exceptional communication and interpersonal skills to build and maintain strong relationships with employers, employees, and stakeholders.
PROFESSIONAL SUMMARY
HR Business Partner
Enstall (formerly Esdec Solar Group), Remote, US
EXPERIENCE
November 2022 - Present
Partner with business and functional managers on people issues including performance management, employee engagement, employee relations, and other areas as needed
•
Respond to and resolve employee inquires in a timely and effective manner, escalating issues as needed
•
• Oversee recruiting efforts for assigned Business Unit; full-cycle recruitment
• Train leaders on management best practices
Conduct effective, thorough and objective investigations and handle complex employee relations issues while teaching and empowering leaders in the process
•
Assure Company policies are administered fairly and consistently across the
• organization
Understand the staffing needs and partner with Talent Acquisition team to develop and execute effective talent attraction strategies
•
• Be a steward in sustaining a culture that is a differentiator to our success Ensure compliance with federal, state and local employment laws and
• regulations
Collaborate with and/or lead cross-functional projects and initiatives in partnership with the US HR and the Global HR teams
•
Review and analyze current HR practices, processes and systems and make recommendations where appropriate to ensure continuous improvement.
•
Managed employee relations issues including grievances, disciplinary actions,
• and terminations.
Collaborated with external vendors to ensure compliance with labor laws and regulations.
•
Rewrote job and marketing descriptions to attract employees aligning with company culture.
•
Talent Acquisition Manager
Enstall (formerly Esdec Solar Group), Remote
Senior Manager, Talent Acquisition
Mercy For Animals, Remote, US
Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
•
• Identified staff vacancies and recruited, interview, and select applicants. August 2022 - Present
• Managed full-cycle recruiting process from sourcing to onboarding new hires. Partnered with business leaders to analyze staffing needs and negotiate contract terms.
•
Maintained relationships with external vendors such as staffing agencies,
• universities.
• Utilized social media outlets such as LinkedIn to source potential candidates. Provided guidance on best practices in interviewing techniques, selection criteria, and other related topics.
•
Recruited, screened and interviewed candidates for various positions within
• company.
Ensured compliance with all applicable laws and regulations pertaining to recruitment activities.
•
Analyzed recruitment data to evaluate effectiveness of recruitment processes and identify areas for improvement.
•
Established strong working relationships with hiring managers throughout the
• organization.
December 2019 - August 2022
Developed, implemented, and drove the global Talent Acquisition Strategy, focusing on quality, diversity, and effective and efficient processes, supporting the culture and strategic objectives of the organization
•
Led the talent acquisition team by mentoring, coaching, inspiring, and promoting the growth potential of direct reports
•
Owned the oversight of the full-cycle hiring process, from sourcing to onboarding; including internal promotions, title changes, job description and offer negotiation
•
• Developed, implemented, and managed the Paid Internship Program Partnered with key stakeholders, senior leadership, and hiring managers on identifying hiring needs, ensuring key competencies for the elevation of vacancies, and supporting growth initiatives
•
Trained and advised hiring managers on best practices of talent acquisition, including mitigating bias in the hiring process, effective job postings, effective candidate assessment, salary ranges, compensation analysis, and offer packages
•
Consistently analyzed and leveraged recruiting data and KPIs to maintain an effective talent acquisition strategy that supports best practices and integrity
•
Maintain social media channels, utilizing sourcing methods and promoting employer brand
•
• Managed external vendors, SaaS platforms, ATS, and background check process Senior Recruitment Specialist and Background Adjudicator Sitel, Remote, US
Staffing Manager
Crown Services, Glasgow, US
Manage performance management of new hires by completing new-hire check- ins throughout first year of employment, assessing cultural acclimation and alignment, and performance aptitude
•
Generalist responsibilities to include exit survey analysis, employee relations, compensation analysis, departmental lead backup, talent development, and benefits.
•
October 2013 - July 2019
Led recruitment team in the hiring process, candidate engagement, offer extension, and onboarding
•
Owned full lifecycle of the recruitment process for company averaging 10K annual customer service agent hires, including job description content, candidate attraction and sourcing, interview scheduling, offer negotiations, and closing
•
Supported talent acquisition program development, identifying opportunities to continuously improve recruitment processes and tools used to ensure optimal performance
•
Performed background checks and criminal searches, ensuring employees and new candidates adhered to adjudication and legal policies and compliance per client contracts.
•
January 2012 - March 2014
Conducted recruitment efforts for temporary, temp-to-hire, and direct placement workers, steering new employee orientations, performing background screening of all employment applicants, and placing job posting advertisements
•
Performed benefits administration to include claims resolution, change reporting, approving invoices for payment, and communicating benefit information to employees
•
Administered various human resource plans and procedures for company personnel and clients, including onboarding, new employee orientation, managing employee engagement, benefits administration, employee relations counseling, scheduling employee meetings, exit interviews, policy implementation, outplacement counseling, affirmative action, and employment law compliance
•
Built and maintained grid of potential passive and active candidates through networking, and conduct in-depth interviews and assessments of potential candidates.
•
Ensured all paperwork was completed accurately for successful onboarding of
• new employees.
Built and established strong relationships with hiring managers, enabling long- term staffing partnerships.
•
Collaborated with department managers to understand business needs and develop appropriate staffing solutions.
•
July 2008 - January 2012
Case Manager (promoted)
DirecTV, Remote, US
Handled escalated calls from customers, overseeing retention, solution, and resolve
•
Managed a caseload of up to 30 consecutive customer files, ensuring completion and satisfaction.
•
Participated in team meetings to discuss case management strategies for
• individual cases.
Educated clients on available community resources and how to access them effectively.
•
Maintained accurate records of client progress and documentation of all contacts with clients.
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Master of Science in Psychology: Behavior Analysis Capella University
Bachelor of Arts in Sociology/Psychology
Western Kentucky University
EDUCATION
CERTIFICATIONS
• Certified Diversity Recruiter (CDR), 2021
• University of South Florida - Diversity, Equity, and Inclusion, 2021
• Capella University - International Honor Society in Psychology Inductee, 2022 Capella University - National Society of Leadership and Success Honor Society, 2021
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• SHRM-CP Certification, 2023
Linkedin.com/in/samanthayoung25
WEBSITE, PORTFOLIO AND PROFILES
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