It Support Project Manager

Ira E. Perry

Reynoldsburg, Ohio *****

Phone: 614-***-**** LinkedIn: https://www.linkedin.com/in/ira-e-perry-78b79b64

Professional Summary

·Ms. Perry is an IT Support professional, and seasoned operations officer.

· She is well versed in corporate compliance, credentialing and privilege, And operations processes management.

·Uses SharePoint, Adobe Acrobat Pro, Salesforce and others for Client/vendor relationship management.

·Project/Program Management

·Resource management, scheduling and allocations, task management, budget tracking and planning; cost estimation reporting, accruals, and actuals; Invoice processing, procurement, and project Financials.

·Managing partner relationships with internal LOBs, Clients, External Clients, and vendors, alike

·Experienced liaising, and support Lines of Business or Business Partners with confident communication, at all levels of management or personnel.

·Through COVID This candidate has worked as a private contractor with the state of Ohio, Providing direct care and support, Case Management to individuals in the developmentally disabled community.

·Ms. Perry is local to Central Ohio, with immediate availability. and possesses a passionate interest in this role.

Key Competencias

Project Financials

Research and Resolution

Life Cycle Management

Requirements Reporting

Infrastructure

IT Risk and Compliance

Technical Team Support

Statement of Work

QA and UAT Testing

Meeting Facilitation

Server Administration

Task tracking, assignment, & management

Resource and Process Management

Identity and Access Management

Credentialing & Privilege Management

Sarbanes-Oxley act of 2002

Network Operations & Configuration

Computer / Technical Skills

Advanced proficiency in MS Office; Word, Excel, Adobe Acrobat Pro, PowerPoint, Access, Outlook, MS Lync, SharePoint, Salesforce, and MS Project, Clarity, Tufin, Service Now, SAP, Sage, QRadar, SolarWinds, Active Directory, DNS, People soft, SQL, Reporting, LAN, WAN, etc.

EDUCATION / TRAINING

CompTIA, Network Operations and Security, Cisco Academy, Packet Tracer Etc.

Columbus State Community College, Columbus, Ohio: Business Management - IT

University of Arizona – Global Campus, San Diego California: Project Management

Professional Experience

Total Network Solutions Jan 2014 – Present

Project Manager/Lead, Consultant

·Currently contingent working various Network projects, As needed. Kaplansky DPM., Safecor, And Others

·Management of project deliverables, to achieve lifecycle from project start to completion, timely and effectively, within budget constraints; Invoice Processing, cost management (Agile/Waterfall)

·Management of client and vendor relationships within project parameters; Onboarding and user access

·Use of QRadar to monitor security of network equipment, coordinating upgrade initiatives, including installation and configuration, patch, Data Migration, merge, and Testing.

·Active Directory and DNS, for Information Access Management, according to various security groups/levels.

·Status reporting and updates, action items, or requirements gathered and disseminated throughout project

·Conference planning, scheduling, set up and facilitation; Partner with PMOs, executives, managers, engineers, clients, vendors, for efficacy in project endeavors

·Resource management, task list creation, tracking, assignment, and reporting.

·File management and documentation compilation via Adobe Acrobat Pro

·LAN/WAN Network Support, Server Administration, Cisco Configuration

Premier Advocacy & Support Services

November 2019 – Present

Owner -Director of Operations

Direct Support care Specialist to Developmentally Delayed Individuals

Case Management

Home and Health support Care

IT Operations

Cost and Invoice management

Aerotek April 2023 – June 2023

Infotech-Cirrus Labs/Deloitte iCMS April 2022 - Present

Project Manager

Management to drive efforts to refresh 12K firm servers, running on Windows Servers 2012 OS

Communicate and support goals and efforts to achieve the project refresh

Use of Service Now, Excel, Microsoft Teams, Skype, Office Suite, etc. to relay and achieve project deliverables

Status reporting and updates, action items, or requirements gathered and disseminated throughout project

Regular Conference planning, scheduling, facilitation

Partner, Liaise, and communicate with Managers, Engineers, and Architects, to effectively promote Refresh endeavors

**Contract and Consulting, Various vendors May 2014 - Present

McGraw Hill Education (Brooksource Technical Youth) Jan 2018 – March 2018

Project Coordinator

Project support for Global Permissions System, software application development project. (Agile)

File management and documentation compilation via Adobe Acrobat Pro

This project was in ruin for 2 years, prior to this role. Immediately after start, several roles were cut to salvage the project budget

AEP (Contractor/Consultant – TEKsystems) Aug 2016 - Oct 2017

NERC CIP Compliance Analyst

·Management and application of FERC/NERC CIP security standards for Energy Compliance

·Vulnerability and Patch Assessment and applicability, Implementation, etc.

·Use of QRadar to monitor and Test vulnerability in Network risk and security

·Server monitoring and administration.

·NERC CIP Standards and application regarding Security of Network Operations

·LAN/WAN Network Support and Operations, Cisco Configuration

·Audit and Analysis of multiple data types to ensure compliance and security, with critical thinking to recommend resolution for issues found, Process development and administration

·File management and documentation compilation via Adobe Acrobat Pro

·External audit participation with evidence or testimony provided various governing or regulatory agencies

JP Morgan Chase (TEKsystems) April 2016 - June 2016

Project Manager

·Project Plan Development and analysis through charter, initiation through Implementation, Release, Delivery, and end user support

·Resource Allocation and Burn Analysis

·Use of Excel including pivot tables and V Look ups for financial analysis and reporting

·Project Cost Estimation and PAR writing, (Project draft and start up, fact gathering and analysis)

·Communication with all levels of personnel Analysts, testers, PMs, Executive stake holders, Finance

·Projects involving IT Access, Risk and Security,

LBrands (KForce) June 2015 – Dec 2015

Project Analyst/Jr. Project manager (Consultant)

·Project Plan Development and analysis through charter, initiation through Implementation, Release, Delivery, and end user support

·Resource Allocation and Burn Analysis

·Use of Excel including pivot tables and V Look ups for financial analysis and reporting

·Project Cost Estimation and PAR writing, (Project draft and start up, fact gathering and analysis)

·Project Financials, through to delivery, go live, and post close support

·Major Projects, teams as large at 60 resources, 3 vendor partners, and MPP of 700 lines

·Deployment of tablet devices with secured risk using AirWatch and other secured applications

·Communication with all levels of personnel Analysts, testers, PMs, Executive stake holders, Finance Analysts, Various business units, security, etc.

·A wide variety of projects including logistics, asset Management, Communications, SharePoint, and other system upgrades. And more (Hybrid Processes: Agile/Waterfall)

JP MORGAN CHASE, Columbus, Ohio

May 2008- December 2013

GTI FTS Migration Support (TR Project) / Project Analyst

Chase Global Technical Infrastructure Jun 2013 – December 2013

·Support of FTS team and management in the migration of information server systems for 350+ large corporate clients

·Managed partner relationships with internal LOBs, Clients, and vendors, to liaise, and support the project team

·Responsible to partner and communicate with LOBs, engineers (in house and offshore), JPMC executives (All levels of management) and Client Decision makers, to meet project lifecycle deliverable service levels

·Performed analyses to identify risk and development mitigating controls to eliminate project stalls

·Exceeded achievement standards above expectation in this role

·Facilitated and conducted meetings and teleconferences regularly; status and update reporting, requirements Reporting via Agile Model (Agile/Waterfall Hybrid)

·Recognized for ability to nurture both internal and external client relationships to build a collaborative environment

·Focused on service and support, to preserve project integrity, client satisfaction and $1B in projected revenue

·Use of SharePoint and propriety database for project management and task tracking, lists, and information distribution

IFR/OCC Consent Order Project Specialist/ Foreclosure Business Analyst May 2012 – June 2013

·Provided research, analysis, and QA of residential foreclosure events to determine harm and resulting monetary compensation for Mortgage borrowers per OCC Consent orders. Performed Loss Mitigation.

Foreclosure Modification Operations – MBEO Sept 2011 – May 2012

·Completed Foreclosure Modification documentation processing and perfecting; borrower services, loss mitigation and underwriting coordination to facilitate mortgage modification, or origination, via outbound calls.

·Partnered with REO, Collections, and Loss Mitigation. Specialized in Modification for borrowers in Bankruptcy.

Foreclosure Default Support Quality Analyst/BA Sept 2010 – Sept 2011

·VP signature authority for the preparation, execution, and audit of sworn documents necessary in foreclosure process.

·Requirements Reporting, QA and Testing, Implementation and testing of Script Processes in development with IT

Foreclosure Business Analyst / Sr. Operations Specialist Nov 2008 – Sept 2010

·Project Coordinator/BA for customization and implementation of new foreclosure tracking system

·Management of foreclosure proceedings and life cycle reporting through foreclosure processes

·Maintained knowledge and compliance with municipal, state, and federal foreclosure regulation

·Coordinated with Attorneys, Vendors, Courts, and internal customers to provide service and support.

·Key support in providing requirements and documentation via Agile Model. Iteration, testing and roll out of LPSD,

default processing software system.

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