Customer Service Team Member

Kelly Rivera

Phone: 775-***-****

E-Mail: *******@*****.***

Sparks, NV 89431

Cashier, customer service and warehouse professional looking to find an organization where I can use my knowledge to assist customers and clients to the best of my ability.

Skills

Warehouse Picking and Packaging

Liquor law compliance

Payment collection

Product upselling

Stocking/replenishing

Point of sale

Customer assistance

Cash report creation

Dependable

Hard working

Work History

CCQ Fulfillment Sparks, NV 2020-2021

Warehouse Team Member

Pick products from printed list or RF scanner and verify that the order is picked with the correct SKU and quantity. Responsible to replenish the stock or alert a Lead. Responsible for the order being packed correctly by following the client specific SOP.

Ampm Gas Sparks, NV 2019-2020

Cashier

Ran cash registers. Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers. Checked prices for customers and processed items sold by scanning barcodes. Restocked, arranged and organized merchandise in front lanes to drive product sales. Educated customers on promotions to enhance sale

Assisted customers with special services, account updates and promotional options.

Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.

Barbarian World Reno, NV 2018-2019

Deli Attenda

Maintained clean, trash-free workspaces to maximize productivity and safety.

Planned and organized food preparation activities, including set up and stockings.

Inspected equipment such as refrigerators and warming lamps every am to check compliance with safe operating levels.Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines.

Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements. Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes. Distributed food to wait staff quickly to provide excellent customer satisfaction. Supported waitstaff and other team members in completing tasks. Maintained composure and work quality while under stress. Prepared cooking supplies, ingredients and workstations when opening and closing kitchen. Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads. Learned Job title and Job title work tasks in order to provide skilled backup for diverse roles. Utilized culinary and cutlery tools to prepare various foods for cooking or cold dish presentations. Recorded, monitored, and maintained optimal and required food temperatures through kitchen, restaurant, and storage areas. Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures. Washed, peeled and cut various fruits and vegetables to prepare for serving. Organized, arranged, and re-stocked various stations, including buffet, salad bar, and service areas. Used downtimes to prepare ingredients and restock supplies for expected busy periods. Ensured proper handling and preservation methods while packaging and storing food products.

Fosdick Fulfillment Corp. Reno NV, 2016-2017

Packer

Promoted delivery efficiency by accurately labeling and organizing containers. Protected materials during transport by correctly assembling boxes and crates. Effectively operated pallet jacks and Type equipment to receive and transport items from various warehouse locations.

Inspected ingoing and outgoing shipments to verify accuracy and prevent errors. Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked. Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system. Reviewed orders by inspecting labeling, packaging and contents. Willingly took on extra hours and shifts during busy periods to meet tight shipping deadlines. Scanned packages and boxes and moved to loading dock for shipment. Prepared packages for shipment using Type tools, semi-automatic equipment and automatic machinery.Trained new employees on warehouse protocols and answered task-related inquiries to help with job role adjustment.

Newgist Reno, NV 2010-2015

Scanner

Labeled digital files and document details using predetermined naming conventions. Managed file details and organization throughout life cycle of record. Provided access to records for digital and non-digital storage and retrieval. Gathered, sorted and scanned documents to enter into computer system. Oversaw record safety and security for data protection. Supported staff by allowing access to records for viewing or processing, and followed up for return of original records for proper storage. Archived documents to locate quickly by strictly following storage methods. Organized documents by color coding, classifying and indexing under special headings and categories. Documented lending and receiving of records from storage to track and safeguard files. Verified artwork backups on company server prior to making any changes.

Avoided downtime by addressing issues with prepress equipment immediately and applying troubleshooting techniques to identify root cause issues. Maintained excellent attendance record, consistently arriving to work on time.

Education

Carson High School Carson City, NV

Required Basic

Western Nevada College Carson,nv

Culinary Arts Degree Fine Food / Business

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