Customer Service Quality Assurance
Resume:
JANET J. GRIFFIN
*****.**********@*****.***
-- Outstanding Customer Service
-- Excellent Communication Skills
-- Leadership and Organizational Experience
Consultant, Quality Assurance Disposition
2019-2022
REGENERON Troy, NY
● Reviewed Quality Control records and prepared documentation for disposition of drug products
● Worked closely with QA Disposition Team, internal departments and staff at the Raheen, Ireland HQ.
● Ensured completion of Certificates of Assurance and all appropriate documentation was ready for archival
● Performed weekly audits of Manufacturing Records and Logbooks
● Department contact for resolution with IT issues
● Generated Disposition Metrics
● Oversaw QA Disposition document compilation sent to DocControl for audit
● Proficient in Sharepoint, Salesforce, Oracle, Microsoft Suite, DocCompliance and ProcessCompliance Project Coordinator, Commercial Department 2008-2018 NYSERDA - New York State Energy Research & Development Authority Albany, NY
● Provided customer service, education and technical assistance to applicants and technical contractors
● Collected and monitored standard program metrics; track energy service indicators
● Processed contracts, task work orders and contract modifications in Oracle database (PeopleSoft)
● Coordinated approvals of engineering and project installation reports
● Collaborated with Project Managers, Contract and Finance staff and other department staff
● Commercial Department PeopleSoft Liaison - provided staff training and new staff onboarding
● Mastery in PeopleSoft, Buildings Portal, Consolidated Funding Application (CFA) and Sharepoint databases
● Administered the Existing Facilities Program, Demand Management Program and the Commercial Implementation Assistance Program; provided technical assistance
● Collaborated with cross-program stakeholders to share best practices and improve systems to maximize efficiencies and end user benefits.
● Provided education and assistance to program applicants and excellent customer service Office Manager, R&D 2006- 2008
NYSERDA - New York State Energy Research & Development Authority Albany, NY
● Coordinated, managed, and provided multiple office functions for 25 employees
● Interacted with multiple departments and agencies
● Scheduled meetings, travel, maintained staff calendars, produced monthly reports, coordinated contract solicitations and RFP’s for Director of R&D
● Assisted staff with software/electronic expense reporter
● Updated projects in Project Database and maintained project tracking
● Organized technical evaluation panels; conferences; business workshops; special event luncheons Assistant to Senior Policy Advisor to the President 2001-2006 HESC - New York State Higher Education Services Corporation Albany, NY
● Liaison with NYS Ethics Commission; maintained records for filers and disclosures
● Planned Board of Trustees meetings; produced resolutions and board minutes
● Created Corporation Briefing Book and Trustee Information Booklet
● Served as agency contact with students and schools regarding TAP, student loans and scholarship awards
● Monitored and updated Executive Goals monthly
Director of Policy and Planning - Borough of the Bronx 1980-2000 New York City Department of Park Bronx, NY
● Developed, Implemented and oversaw planning issues at Bronx Parks and the New York Zoological Society
● Created policy standards and borough procedures; involved with sEQR process for land acquisitions for parkland inclusion
● Represented Commissioner at public functions and community board meetings
● Produced annual and seasonal budget; involved with fundraising and wrote grant proposals securing seasonal funds from private corporations
● Daily contact with community and environmental groups; organized public hearings, interested with borough constituents, elected officials, community organizations and city and state agencies
● Mobilized Flushing Meadows staff regarding capital projects, contracts and building improvements
● Produced Mayors Monthly Report on borough productivity
● Worked with agency legal staff and New York city Corporation Counsel EDUCATION
Pace University
B.A. English/Business
AWARDS
2013 NYSERDA Energy Efficiency Peer Recognition Award
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