Customer Service Sales Associate
Resume:
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ALIYAH ISAAC
PROFESSIONAL SUMMARY
Sales Associate and Claims Adjuster with over 4 years of experience, bringing expeirnce in data analysis, tax compliance, and exceptional customer service. I have strong problem-solving skills and proficiency in handling large volumes of claims while maintaining confidentiality. Great at building strong client relationships and ensuring compliance with all regulations. EMPLOYMENT HISTORY
TAX PREPARER Jan 2024 - Present
1224 taxes to go Georgia
SALES ASSOCIATE Jun 2024 - Oct 2024
Athletes Foot Georgia
CLAIMS ADJUSTER Aug 2020 - Mar 2023
Statefarm State Farm-Virtual Auto Field, Mobile, AL DATA ENTRY Apr 2022 - Present
Signify Health
REMOTE CUSTOMER SERVICE CLAIMS REPRESENTATIVE Aug 2018 - 2020 Pilot Catastrophe remote
Collecting relevant financial records, including pay stubs and income statements Inputting data from financial records into tax return software or databases Completing and filing tax documents with appropriate agencies, like the IRS, state and local government entities Analyzing client financial records to identify potential deductions and tax savings opportunities, ensuring compliance with all tax regulations.
Working closely with clients to gather necessary documents and understand their financial situation, fostering strong relationships and trust.
Greeting customers, answering questions, and helping them find items Unloading, unpacking, and storing inventory, and keeping the sales floor clean and organized Operating the cash register, processing transactions, and completing purchases Designing and setting up sales displays, and helping with product merchandising Learning about merchandise to answer customer questions Provide remarkable service to State Farm insured customers regarding auto claims. Work in virtual environments to handle large volumes of claims. Apply auto claims procedures to process claims, initiate claim payments and close claim files under the direction of claim representatives or claims management.
Maintain the confidentiality of claim information and contact customers by phone responding to claim inquiries. Review police reports and submit correspondence to insured customers and claimants to determine liability. Interview and corresponded with agents to handle auto insurance claims. Assign claims to appropriate designated departments for further investigation to resolve Analyze and input critical data at Signify Health, ensuring database integrity and supporting informed decision-making. Confirmed, Cancelled &Rescheduled Appointments
Negotiate with customers, contractors, attorneys, and public adjusters to settle claims Create estimates to itemize cost to repair and/or replace damaged property. Review estimates sent in from other adjuster's and forward to management for review and approval. Assist other adjusters with estimates writings and questions. Examined claims forms and other records to determine insurance coverage. Conducted thorough evaluations of property damage, negotiated settlements, and created detailed repair estimates, enhancing claim resolution efficiency.
SKILLS
Data Analysis, Tax Compliance, ClaimsPro, Human Resources, Exceptional Customer Service, Problem Solving Skills, Excellent Communication Skills (Experienced), Medical Records (Skillful), Documentation Review (Skillful), Medical Office Experience.
EDUCATION
SOFTWARE DEVELOPMENT CERTIFICATE 2019
Jackson State Community College Birmingham Al
CUSTOM SECTION
CERTIFICATES
Statefarm Auto & Property
Adjuster Licenses
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