Technical Support Continuous Improvement
Resume:
MICHAEL
OLIVA
***********@*****.***
North Las Vegas, NV 89084
Bold Profile
Proven leader at Walmart, adept in technical support and fostering teamwork, significantly enhanced customer satisfaction and operational efficiency. Expert in problem-solving and continuous improvement, achieving notable reductions in shrinkage and inventory discrepancies. Skilled in both technical and collaborative capacities, driving forward company objectives and surpassing targets.
PROFESSIONAL SUMMARY
Walmart - Support Manager
Las Vegas, NV • 01/2001 - 07/2017
Walmart - Department Manager
NORTH LAS VEGAS • 01/2001 - 07/2017
Walmart - Unloader Associate
NORTH LAS VEGAS • 01/2001 - 07/2017
WORK HISTORY
Managed daily operations to ensure smooth functioning of the support department.
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Monitored employee and customer interactions to assess quality of service.
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Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
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Developed and maintained relationships with customers to enhance customer satisfaction.
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Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
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Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
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Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
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Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
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Boosted overall productivity through effective communication with loading dock personnel and truck drivers during the unloading process.
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Collaborated with team members to complete high-volume unloading projects ahead of schedule.
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Supported warehouse operations with timely completion of additional tasks, such as packing, shipping preparation, or general cleanup when necessary.
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Technical support expertise
Teamwork and Collaboration
Problem-Solving
Continuous Improvement
SKILLS
SWEETWATER HIGH SCHOOL
National City, CA • 06/1993
EDUCATION
Walmart - Grocery Department Manager
NORTH LAS VEGAS • 01/2001 - 07/2017
Walmart - Frozen Stocker
NORTH LAS VEGAS • 01/2001 - 07/2017
Walmart - Dairy Stocker
MORTH LAS VEGAS • 01/2001 - 07/2017
Walmart - Meat Department Associate
NORTH LAS VEGAS • 01/2001 - 07/2017
Prioritized workplace safety by actively participating in ongoing training sessions related to proper lifting techniques, equipment handling, and hazard identification within the warehouse setting.
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Collaborated with other departments to develop cross- merchandising strategies that boosted overall store sales performance.
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Ensured compliance with food safety standards, maintaining high levels of quality control within the department.
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Maximized sales performance with effective inventory management and stock rotation practices.
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Utilized analytical tools such as planograms and endcap displays in order to maximize shelf space efficiency while optimizing visual appeal for customers.
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Ensured accurate inventory counts through regular audits, updating store management with findings.
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Accelerated restocking processes by unloading delivery trucks promptly upon arrival.
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Assisted customers in locating desired products, providing prompt and courteous service.
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Supported loss prevention efforts by following proper procedures for damaged or misplaced merchandise.
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Maintained high safety standards by complying with guidelines for dairy storage and handling procedures.
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• Unloaded arriving product stock and moved to store display areas. Increased efficiency by performing routine equipment maintenance checks on refrigeration units and display cases.
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Contributed to an efficient inventory system by accurately tracking and reporting stock levels.
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Assisted customers with special requests, such as custom cuts or specific preparation instructions, enhancing their shopping experience.
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Ensured accurate pricing through consistent label verification and updates on meat products.
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Maximized product freshness by consistently monitoring inventory levels and rotating stock accordingly.
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Reduced shrinkage rates by conducting regular audits of perishable items, ensuring proper storage conditions were met.
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LANGUAGES
Spanish
Native or Bilingual
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