Operations Manager Fire Service

Bruce A. Miller

** ******* ****, *********, *********** 06385

Email: ***********@****.***

Telephone: 860-***-****

Education Bachelor of Science, Fire Science Administration

University of New Haven, West Haven, Connecticut

Associate in Science, Fire Technology & Administration

Thames Valley State Technical College, Norwich, Connecticut

Work experience Operations Manager, JLN Associates LLC

Old Lyme, Connecticut January 2023 to July 2024

Responsible for the direction and leadership of day-to-day operations within the fire service and safety industries.

Responsible for oversight and monitoring the activities of all assigned teams ensuring ongoing communication with management teams, clients, staff and customers.

Responsible to address and resolve any problems or obstacles that could interfere with the timely completion of scheduled activities.

Develop and implement policies for maximizing operational efficiency and profitability.

Develop and implement best practices and procedures to enhance business growth.

Participate in the preparation and management of project budgets to ensure target achievement.

Manage services provided by the company to ensure they meet client expectations and requirements.

Ensure company operations comply with all local and federal labor laws and legislations.

Public Safety Dispatcher, Yale-New Haven Health System

New London, Connecticut January 2022 to December 2022

Maintain working knowledge of a Public Safety operation and the skills necessary to operate as a Communications Officer in the emergency dispatch center.

Maintain ability to remain alert on any shift day, morning, or night.

Maintain ability to multitask, operate radio systems, and manage patrol staff daily activity on a CAD system.

Monitor all types of Hospital related Security Applications such as Hugs and proprietary access systems.

WHS Safety Specialist (L4), Amazon NAFC

North Haven, Connecticut March 2021 to January 2022

Maintain accurate daily, weekly, and monthly metrics to report to onsite management teams and corporate based reporting systems

Support management efforts to ensure compliance with all corporate program expectations and applicable federal and state laws

Conduct risk assessments related to jobs performed (Job Hazard Analysis) and new equipment introductions

Responsible for recommending appropriate risk mitigation measures to management, including ergonomics

Director of Fire Services, Town of Waterford

Waterford, Connecticut May 2001 to March 2021

Responsible for the administration of all fire service programs and functions.

Responsible for the supervision and direction of all fire service personnel.

Direct, instruct, evaluate and train subordinates as to the department’s standards of performance, regulations and policies affecting their work.

Coordinate the preparation, presentation, and management of the fire services 3 million dollar annual operating budget.

Design and initiate programs relating to the fire protection needs of the community.

Develop specifications and documents for new equipment and capital purchases in accordance with purchasing procedures and programs.

Direct the investigation and disposition of complaints relative to the fire service, while maintaining discipline and personnel relations.

Serve as the Operations Officer for the towns emergency management functions.

Bruce A. Miller

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Campus Safety Officer, Mitchell College

New London, Connecticut February 2011 to October 2021

Responsible for ensuring the safety and protection of students, faculty and staff.

Patrol the buildings and grounds of the college.

Investigates and reports complaints and violations of college regulation as well as state and federal laws.

Warn violators of rule infractions, and expel persons engaging in suspicious acts.

Records data such as property damage and unusual occurrences.

Communications Supervisor, Town of Waterford

Waterford, Connecticut December 1993 to May 2001

Responsible for administration of all the E-911 center programs and functions.

Responsible for the supervision and direction of all emergency communications center personnel.

Responsible for the supervision of the center’s operations including planning, equipment testing and maintenance, scheduling, payroll and personnel matters.

Conducted employee training, performance evaluations, initiated appropriate disciplinary actions for violations of procedure.

Fire Inspector, Town of Waterford

Waterford, Connecticut May 1987 to December 1993

Responsible for performing life safety inspections of properties in the community.

Performed the review of building plans and specifications for new construction to determine compliance with applicable codes.

Conducted the investigation of fires to determine their cause and origin.

Provided fire protection and prevention sessions to the business community and the general public.

Firefighter/EMT, General Dynamics-Electric Boat Division

Groton, Connecticut August 1985 to May 1987

Responsible for the protection of life and property from the ravages of fire in an industrial setting, onboard navy vessels and the neighboring community.

Performed life safety inspections of manufacturing facilities and industrial processes.

Card for the sick and injured in an industrial setting, onboard navy vessels and the neighboring community.

Drove and operated firefighting apparatus and equipment.

Qualifications Computer skills

Confident in Microsoft Office suite.

Experienced in social media and web content.

Operated numerous third-party software packages.

Medical

Certified in First Aid/CPR/AED, Red Cross

Certified Instructor for First Aid/CPR/AED, Red Cross

Fire Service

Certified Fire Marshal, State of Connecticut

Fire Inspector II, NPQB Certification

Fire Officer II, NPQB Certification

Firefighter III, NPQB Certification

Safety Officer, State of Connecticut

Fire Service Instructor, State of Connecticut

Public Fire Educator, State of Connecticut

Bruce A. Miller

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Emergency Management

National Incident Management System (NIMS) 700 & 800, FEMA

Incident Command System (ICS) 100, 120, 200, FEMA

Emergency Response to Terrorism, FEMA

Emergency Program Manager, FEMA

Emergency Preparedness and Mitigation, FEMA

Radiological Emergency Management, FEMA

Role of the Emergency Operations Center, FEMA

Emergency Communications

Emergency Number Professional, NENA Certification

Communications Center Supervisor, APCO Certification

Basic Telecommunicator, APCO Certification

Coaching

NCAA Division III Coach – Mitchell College Softball

High School Coaching Permit, Connecticut Department of Education

Youth Sports Administrator, NAYS Certification

Youth Football Coach, NAYS Certification

Youth Baseball Coach, Babe Ruth/Cal Ripken Certification

Youth Softball Coach, ASA/USA Softball Certification

References Michel Ellis Jr., Math Department Head

Waterford High School

20 Rope Ferry Road, Waterford, Connecticut 06385

Telephone: 860-***-****

Email: ******@****************.***

Joyce Sauchuk, Director of Employee Benefits

Connecticut College

New London, Connecticut 06320

Telephone: 860-***-****

Email: ********@********.***

Kathleen Peterson, Community Safety Educator

Town of Waterford Fire Department

204 Boston Post Road, Waterford, Connecticut 06385

Telephone: 860-***-****

Email: *********@***********.***

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