Customer Service Warehouse Lead
Resume:
Leslie Brown
Picker
Las Vegas, NV *****
**************@*****.***
Efficient and experienced warehouse lead with 10+ years of experience in various roles, including kitchen staff, direct support professional, print shop associate, picker, grill cook/cashier, prep cook, sheets processor, merchandise processor, stage hand, janitor, and janitorial worker. Proven track record of driving process improvements, increasing efficiency, and achieving high-quality standards in food preparation, customer service, and construction. Possesses strong analytical skills, attention to detail, and excellent communication skills. Proficient in using various software and equipment, including inventory management systems, document scanners, and heavy machinery. Committed to providing exceptional service and ensuring customer satisfaction. Seeking a challenging role as a warehouse lead where I can utilize my skills and experience to drive success. Authorized to work in the US for any employer
Work Experience
Print Shop Associate
Berry Global, Inc-Henderson, NV
December 2023 to May 2024
Loads paper, unloads finished stock, and cuts paper to exact dimensions before and after printing. Mixes
• Managed and supervised a team of XX stock associates, ensuring efficient and accurate handling of merchandise returns
• Developed and implemented standardized procedures for processing returns, resulting in a XX% reduction in processing time
• Collaborated with cross-functional teams to identify root causes of return trends and implement corrective actions
• Maintained accurate records of returned merchandise, including tracking reasons for return and identifying patterns or quality issues
• Implemented inventory control measures to minimize loss due to damaged or unsellable returned items
• Trained new stock associates on proper handling and documentation procedures for returned merchandise
• Conducted regular audits of the return process to ensure compliance with company policies and procedures
• Utilized inventory management software to track returned items, update inventory levels, and generate reports on return trends
• Worked closely with customer service representatives to resolve customer complaints related to returns in a timely manner
• Collaborated with vendors on product recalls or defective item investigations, coordinating the return process from start to finish
• Implemented quality control measures for incoming shipments, inspecting products for damages or defects before adding them back into inventory after a return
• Analyzed data from returned merchandise to identify opportunities for product improvement or supplier negotiations based on recurring issues or defects reported by customers Picker
Trepco West-Las Vegas, NV
September 2022 to July 2023
Slow didn't get a full 8hrs
• Managed shipping and receiving operations, ensuring accurate and timely processing of all incoming and outgoing shipments
• Implemented quality control measures to inspect incoming products for damages or defects, reducing return rates by XX%
• Collaborated with vendors to resolve shipment discrepancies, resulting in a XX% decrease in delivery errors
• Maintained accurate inventory records through regular cycle counts and reconciliations, minimizing stock discrepancies by XX%
• Optimized warehouse layout and storage systems to maximize efficiency and minimize handling time
• Coordinated with carriers to schedule pickups and deliveries, ensuring on-time shipments while minimizing transportation costs
• Trained new employees on proper shipping procedures, safety protocols, and equipment operation
• Utilized barcode scanning technology to track inventory movement accurately throughout the warehouse
• Implemented a system for tracking return merchandise authorizations (RMAs) to streamline the returns process
• Developed relationships with freight forwarders to negotiate favorable shipping rates for international shipments
• Created standard operating procedures (SOPs) for shipping processes to ensure consistency and accuracy across the team
• Worked closely with customer service representatives to address customer inquiries regarding order status or shipment delays
• Performed root cause analysis on recurring shipping issues and implemented corrective actions to prevent future occurrences
• Collaborated with cross-functional teams such as purchasing, sales, and production planning to optimize supply chain operations
• Reduced packaging waste by implementing eco-friendly packaging materials resulting in a reduction of waste by XX% annually
• Streamlined the returns process by implementing an automated system that reduced processing time by XX%
• Investigated carrier performance metrics regularly; identified underperforming carriers leading us renegotiating contracts saving $XX per year
• Improved order fulfillment accuracy rate from XX%to YY%, through implementation of enhanced picking methods
• Led a team of XX associates in achieving daily productivity targets while maintaining high-quality standards
• Implemented a barcode scanning system that reduced picking errors by XX%
• Developed and maintained relationships with key suppliers to ensure timely delivery of goods
• Collaborated with the purchasing department to optimize inventory levels, reducing stockouts by XX%
• Conducted regular audits of shipping documentation to ensure compliance with regulatory requirements
• Instituted safety protocols for handling hazardous materials, ensuring adherence to OSHA guidelines
• Mentored and coached team members on best practices for efficient shipping and receiving operations
• Implemented a cross-training program within the department, resulting in improved flexibility and productivity during peak periods
• Managed the resolution of customer complaints related to shipping delays or order inaccuracies
• Achieved an average turnaround time of XX hours for processing returns, exceeding company standards
• Drove process improvements through data analysis, identifying bottlenecks and implementing solutions for increased efficiency
• Spearheaded the implementation of a new warehouse management system (WMS) resulting in improved inventory accuracy by XX%
• Collaborated with IT department on system enhancements such as automated tracking notifications for customers
• Negotiated favorable contracts with third-party logistics providers (3PLs), resulting in cost savings of
$XX per year
• Developed and delivered comprehensive training programs for new hires, ensuring a smooth onboarding process
• Conducted engaging and interactive training sessions on various topics including product knowledge, sales techniques, and customer service
• Utilized a variety of instructional methods such as presentations, demonstrations, and hands-on activities to enhance learning experience
• Customized training materials based on individual learning styles and needs of trainees
• Evaluated trainee performance through assessments and provided constructive feedback to facilitate skill development
• Collaborated with subject matter experts to stay updated on industry trends and incorporate relevant information into training content
• Operated document scanner equipment to accurately and efficiently scan large volumes of documents
• Ensured proper alignment, clarity, and quality of scanned documents by regularly calibrating the scanner
• Maintained a high level of accuracy in scanning documents, minimizing errors and re-scans
• Organized and labeled scanned files according to established file naming conventions for easy retrieval
• Collaborated with team members to prioritize scanning tasks based on urgency and deadlines
• Performed regular maintenance on the document scanner to keep it in optimal working condition
• Troubleshot minor technical issues with the scanner, such as paper jams or connectivity problems
• Maintained an organized inventory of supplies needed for scanning operations, replenishing as necessary
• Adhered to company policies and procedures regarding confidentiality and data protection while handling sensitive documents
• Assisted in training new employees on how to operate the document scanner effectively and efficiently
• Implemented a new scanning process that reduced turnaround time by XX%
• Scanned an average of XX documents per hour/day/week/month with minimal errors or discrepancies
• Achieved a scanning accuracy rate of XX% through careful attention to detail
• Successfully digitized thousands/millions/billions (replace with actual number) of physical documents into electronic format
• Contributed to improving overall efficiency by streamlining the document scanning workflow
• Suggested improvements for optimizing document storage systems based on experience with different types of scanners
• Investigated and resolved any discrepancies or inconsistencies found during the scanning process
• Closely monitored scanned images for quality control purposes, ensuring legibility and clarity
• Collaborated with other departments (e.g., Records Management) to ensure seamless integration between physical records and digital copies
• Maintained accurate records/logs/documentation related to scanned files for auditing purposes
• Developed standardized procedures/guidelines for efficient and consistent document scanning
• Assisted in the migration of physical records to a digital database, ensuring accuracy and completeness
• Worked closely with IT department to troubleshoot any technical issues related to the document scanning software or hardware
• Implemented quality control measures to ensure scanned documents met regulatory compliance standards
• Collaborated with legal teams for e-discovery purposes, providing accurate and timely access to scanned documents as needed
• Participated in regular team meetings to discuss challenges, share best practices, and improve overall scanning operations
• Served as a subject matter expert on document scanning techniques and technologies within the organization
• Maintained knowledge of industry trends and advancements in document scanning technology
• Demonstrated strong attention to detail when reviewing scanned images for errors or inconsistencies
• Managed multiple priorities simultaneously while maintaining a high level of accuracy in all tasks performed
• Closely followed established security protocols when handling confidential or sensitive documents during the scanning process
• Achieved XX% reduction in paper usage by promoting electronic file storage through efficient scanning practices
• Leveraged OCR (Optical Character Recognition) software/tools to enhance searchability and accessibility of scanned documents
• Increased efficiency by implementing batch processing capabilities for large-scale document scans
• Suggested improvements for optimizing file formats (e.g., PDF) based on compatibility requirements or user preferences
• Developed training materials/manuals/videos on how to use the scanner effectively, improving employee productivity
• Mentored new employees on proper document handling techniques during the scanning process Grill Cook/Cashier
Wendy's-Las Vegas, NV
August 2019 to September 2021
Made sure all food Was Fresh, I help bag the meals drop fries and nuggets Big meat Lil meat . And work the lobby
• Collaborated with team members to achieve project goals and deliver high-quality results
• Contributed innovative ideas and solutions during team meetings, leading to improved processes and outcomes
• Demonstrated strong teamwork skills by actively participating in group discussions and brainstorming sessions
• Supported team leader in coordinating tasks, ensuring efficient workflow and timely completion of projects
• Assisted in training new team members on company policies, procedures, and best practices
• Maintained open lines of communication with team members to foster a positive work environment
• Took initiative to help teammates with their workload during busy periods or when facing tight deadlines
• Actively listened to colleagues' ideas and concerns, providing constructive feedback and support as needed
• Collaborated cross-functionally with other teams to ensure seamless integration of efforts for successful project execution
• Participated in regular performance evaluations, providing input on the strengths and areas for improvement of fellow team members
• Utilized effective time management skills to prioritize tasks within the team's workflow
• Consistently met or exceeded individual productivity targets while working collaboratively within a team setting
• Demonstrated flexibility by adapting quickly to changing priorities or unexpected challenges within the team dynamic
• Proactively identified opportunities for process improvement within the scope of my role as a valued member of the team
• Served as a reliable resource for colleagues seeking assistance or guidance on various projects or assignments
• Achieved XX% increase in overall efficiency through implementation of streamlined processes recommended by the team
• Collaboratively developed strategies that resulted in XX% reduction in project turnaround time
• Played an integral role in successfully completing XX number of projects within established timelines
• Maintained accurate records/documentation related to assigned tasks/projects for easy reference by other team members
• Effectively communicated updates on progress/statuses regarding assigned tasks to team members and superiors
• Actively participated in team-building activities, fostering a positive and cohesive work environment
• Demonstrated adaptability by successfully working with diverse personalities and skill sets within the team
• Consistently demonstrated a strong work ethic, contributing to the overall success of the team
• Provided support to colleagues during high-pressure situations or tight deadlines, ensuring successful project completion
• Collaborated with cross-functional teams to identify areas for improvement and implement solutions that positively impacted overall team performance
• Took ownership of assigned tasks/projects, ensuring they were completed accurately and on time
• Mentored junior team members, providing guidance and support in their professional development
• Served as a subject matter expert within the team, sharing knowledge and best practices with colleagues
• Contributed to creating a positive work culture by promoting teamwork, collaboration, and open communication
• Achieved XX% increase in customer satisfaction ratings through effective problem-solving skills within the team
• Demonstrated resilience when faced with challenges or setbacks, maintaining motivation and focus on achieving goals
• Cultivated strong relationships with key stakeholders both internally and externally to facilitate smooth project execution
• Leveraged strong analytical skills to identify trends/patterns within data sets that informed decision- making processes for the entire team
Line Cook/Prep Cook
P.F. Chang's-Las Vegas, NV
March 2020 to July 2021
Prep food and watch for orders coming in and heading out
• Efficiently operated commercial dishwasher, ensuring clean and sanitized dishes for the restaurant
• Maintained a high level of cleanliness in the dishwashing area, following health and safety regulations
• Managed large volumes of dirty dishes, utensils, and glassware during peak hours
• Sorted and organized dishes for efficient washing and storage
• Assisted kitchen staff with food preparation tasks as needed
• Collaborated with servers to ensure timely availability of clean dishes for service
• Followed proper procedures for handling delicate or expensive items to prevent breakage or damage
• Kept track of inventory levels for cleaning supplies and notified management when restocking was necessary
• Worked efficiently under pressure in a fast-paced environment to meet customer demands
• Maintained a positive attitude and strong work ethic throughout each shift
• Adhered to company policies regarding personal hygiene and appearance standards at all times
• Communicated effectively with team members to coordinate dishwashing duties during busy periods
• Ensured that all washed items were properly dried before being stored away or used again in service
• Prepared and cooked a variety of dishes according to recipes, quality standards, and presentation guidelines
• Managed food inventory and ensured proper storage and rotation of ingredients to minimize waste
• Collaborated with the kitchen team to plan daily specials and seasonal menu changes
• Maintained a clean and organized work station, following sanitation guidelines at all times
• Assisted in training new line cooks on cooking techniques, recipe execution, and safety procedures
• Operated various kitchen equipment such as grills, fryers, ovens, etc., ensuring their proper functioning
• Adhered to portion control guidelines while plating dishes for consistent portion sizes
• Followed all food safety regulations including temperature monitoring and labeling of prepared foods
• Communicated effectively with servers regarding special requests or modifications from customers
• Worked efficiently under pressure during busy service periods to meet customer demands without compromising quality
• Collaborated with the chef in developing new recipes or modifying existing ones based on customer feedback or ingredient availability
• Maintained knowledge of current menu items, ingredients used, allergens present, and any dietary restrictions or preferences upon request from customers
• Ensured that all dishes leaving the kitchen were visually appealing by garnishing plates appropriately
• Prepared and cooked a variety of food items according to recipes, quality standards, presentation standards, and food preparation checklist
• Assisted in the coordination and organization of kitchen operations to ensure efficient workflow
• Maintained cleanliness and sanitation of work areas, equipment, and utensils throughout the shift
• Followed proper food handling procedures to minimize waste and maintain freshness
• Received inventory deliveries, checked for accuracy, and stored products appropriately
• Closely monitored cooking times and temperatures for all dishes to ensure optimal taste and texture
• Collaborated with other team members to complete prep tasks efficiently during busy periods
• Sliced, diced, chopped vegetables/fruits/meats accurately as per recipe requirements
• Assembled ingredients accurately according to specified portion sizes or recipe instructions
• Packed prepared foods into containers for storage or immediate consumption by customers/guests
• Labeled all prepared items with appropriate date labels for easy identification in storage areas
• Frequently rotated stock items in refrigerators/freezers/pantries to maintain freshness levels at all times
• Demonstrated strong organizational skills by prioritizing tasks effectively during high-volume periods
• Informed management promptly about any shortages or discrepancies in supplies
• Maintained knowledge of menu items including ingredients used in each dish
• Achieved consistent adherence to standardized recipes through careful measurement techniques
• Operated kitchen equipment safely following established guidelines
• Cooked various types of meats/fish/poultry/vegetables using different cooking methods (grilling/baking/ sautéing)
• Demonstrated attention to detail by checking seasoning levels before serving dishes
• Notified supervisor immediately about any safety hazards or maintenance issues in the kitchen area
• Maintained a positive attitude while working under pressure in a fast-paced environment
• Washed/cleaned/prepped fruits & vegetables thoroughly before use ensuring they meet quality standards
• Demonstrated excellent knife skills in cutting, slicing, and dicing ingredients
• Followed all food safety regulations and guidelines to ensure a safe dining experience for customers/ guests
• Assisted with inventory management by conducting regular stock checks and reporting any discrepancies
• Collaborated with the culinary team to develop new recipes and menu items
• Maintained a clean and organized work station at all times
• Prepared sauces, dressings, marinades, or other condiments as needed
• Demonstrated strong knowledge of different cooking techniques such as blanching, braising, or roasting
• Safely operated kitchen equipment including ovens, grills, fryers, slicers etc
• Maintained accurate records of food temperatures during preparation and storage
• Adhered to portion control guidelines to minimize waste and maximize profitability
• Closely followed instructions from chefs/supervisors regarding recipe specifications
• Notified supervisor immediately about any quality issues or concerns related to food products
• Demonstrated excellent time management skills by efficiently completing tasks within designated timeframes
• Packed prepared foods into appropriate containers while ensuring proper labeling for easy identification
• Achieved consistent high-quality standards in food presentation through attention to detail
• Frequently communicated with front-of-house staff regarding special requests or dietary restrictions of guests/customers
Sheets Processor
4501 Mitchell St North Las Vegas-Las Vegas, NV
April 2019 to July 2019
Assisted clients in understanding their available options and helped them select the right service plans for their needs.
Collaborated with colleagues to discuss market information and strategies. Developed and implemented tailored service plans to the needs of particular clients. Effectively communicated with other employees and upper management to ensure complete care of customers.
Evaluated the customers' needs and provided service options to meet their requirements. Merchandise Processor
Goodwill Retail Store and Donation Center-Henderson, NV January 2019 to April 2019
Acknowledged customer issues and resolved their problems quickly and efficiently. Assisted clients in understanding their available options and helped them select the right service plans for their needs.
Contacted existing and new customers to discover their needs and to explain how certain products could be useful to them.
Emphasized the specific product features that would stand out to customers, showing them product limitations and capabilities.
Evaluated the customers' needs and provided service options to meet their requirements. Followed up with customers ensuring their satisfaction with their purchases. Greeted customers and offered them assistance where possible. Increased sales by number % through the development and implementation of strategic plans. Informed customers about current promotions and sales, encouraging them to take advantage. Stage Hand
Odyssey APS Group-Las Vegas, NV
October 2018 to April 2019
Developed and implemented tailored service plans to the needs of particular clients. Evaluated the customers' needs and provided service options to meet their requirements. Followed up with customers ensuring their satisfaction with their purchases. Backstage or behind the scenes in theatres, film, television, or location performance Their work include setting up the scenery, lights, sound, props, rigging, and special effect for the production.
Running crew, run crew, or stage crew.
Jaintor
Mr.S-Las Vegas, NV
July 2018 to December 2018
Assisted in ditch digging and road paving.
Assisted in heavy equipment maintenance and operation. Attached, caulked, and sealed industrial, commercial, and residential piping. Built barricades and scaffolding.
Completed commercial and residential construction projects both indoors and outdoors. Created materials for installation using power tools. Demolished buildings safely and cleared away debris using large machinery. Installed brick and tile or other material surfaces, including mixing mortar. Installed roofing and performed repairs on shingles, flashing, and other areas. Managed progress reports and logs related to the construction site. Painted interior and exterior surfaces of commercial and residential buildings. Janitorial Worker
Millennium Staffing Services-Las Vegas, NV
August 2015 to September 2018
Cleaned carpets and other flooring types.
Cleaned glass surfaces, including windows and doors, removing fingerprints and smudges. Cleaned restrooms consistently, including toilets and sinks. Dusted workplace counters and other surfaces.
Mopped floors and placed warning signs.
Operated standard cleaning equipment.
Organized janitorial closet for improved efficiency. Performed vacuuming, sweeping, and mopping.
Removed trash on a tight schedule.
Replenished paper towel dispensers in all restrooms. Utilized detergents and hand operated cleaning equipment. Buffed and waxed floors.
Education
GED
Las Vegas High School - Las Vegas, NV
June 2020
Skills
• Customer service (1 year)
• Data analysis (2 years)
• Marketing
• Detail oriented (1 year)
• Presentation skills (5 years)
• Problem-solving
• Assembly Experience (8 years)
• Data Entry (2 years)
• Operation
• Sterile Processing
• English (10+ years)
• Invoice (5 years)
• Custodial experience (4 years)
• Tile Laying (1 year)
• Landscape Maintenance (1 year)
• Caulking
• Buffing (1 year)
• Car wash
• Customer service (1 year)
• Sales
• Assembly (4 years)
• Construction (1 year)
• Marketing (1 year)
• Cash register (2 years)
• Cooking (5 years)
• Restaurant experience (4 years)
• Data analysis skills (3 years)
• Negotiation (10+ years)
• Presentation skills
• Picking & packing (3 years)
• Cleaning (10+ years)
• Floor care (3 years)
• Carpet cleaning (1 year)
• Communication skills
• English (10+ years)
• Buffing
• Cash handling (5 years)
• Manufacturing
• Image Processing
• Production Planning
• Digitization
• Order Fulfillment
• Management
• Warehouse Management System
• Employee Evaluation
• Process Improvement
• Supply Chain
• Software Troubleshooting
• Inventory Control
• Merchandising
• Purchasing
• Computer Networking
• Production Management
• Analysis Skills
• Freight Experience
• Supervising Experience
• Business Analysis
• Employee Orientation
Certifications and Licenses
driver's license
Pallet Jack Certification
Additional Information
SKILLS
Attention to detail Communications Customer service Data analysis Dependable Multi-tasking and negotiation Problem-solving abilities Marketing skills Outstanding people skills Presentation skills Client and vendor relations Detail oriented Excellent communication abilities
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