Chat Support - Remote ItalianEnglish

Contact

***** *****, *****, +** (***)

***-**** (Mobile)

+1-731-***-**** (Mobile)

***********@*****.***

www.linkedin.com/in/mbelcastrob

(LinkedIn)

www.proz.com/profile/2425637

(Other)

Top Skills

Italian

Travel Logistics

Travel Coordination

Languages

Italian Native (Native or Bilingual)

Spanish B2 Intermediate ( EF

Language Spanish test Score: 45% ·

Apr 2019) (Limited Working)

English C2 ( EF Standard English

Test Score: 100 % · Aug 2017)

(Native or Bilingual)

Certifications

TCCSecA Certified Security

Associate

TCSA Certified Server Administrator

CSS Professional Level 1

TCCWP Certified Web Publisher

Honors-Awards

Award: for the support given with

computer graphics at the Italian

Firefighters Central Operations

Room

Award: Development of software

program for the conversion of

measures of radioactivity after the

Chernobyl nuclear accident

Golden Flogger Award Nominee -

BEST BDSM Non-Fiction Book of the

Year 2015

Publications

Marco Belcastro-Bara

Hotel Night Manager Travel Advisor Management, Operations and Project Manager IT Procurement (Buyer, Purchasing, Supplier Sourcing) Software Test IT Consultant/Business Analyst Bilingual Content Writer IT EN

Prato, Tuscany, Italy

Summary

Qualified senior professional with relevant background in Hospitality, technology, administration, Information Technology, budgeting, forecasting, customer/supplier management, scouting, purchasing. Technical, digital and interdisciplinary skills. Bilingual Italian-English.

• Strategic planning, management and organizational competence. Ability to plan and implement projects. Risk mitigation. Ability to supervise multiple projects simultaneously, to prioritize the most relevant project activities. Coordination of cross-functional teams. Strong ability to work under pressure, in changing contexts, with tight deadlines.

• Procurement: buyer with systemic vision, optimizer. Complete cost overview. Analytical ability. TCO* and Life Cycle Cost Analysis. Partner of Senior Management and CFO.

• Structured approach. Excellent communication skills. Proven reporting experience.

• Innovation-oriented. Operational autonomy. Ability to work in a team or independently.

• Flexibility. Dynamic and proactive attitude. Self-awareness, sense of responsibility, motivation and autonomy; creativity.

• Ability/habit to independently research and learn new skills, software, web apps and technologies.

• Ability to research, collect and analyze information on the competition and target market, to understand opportunities or risks related to it, comparing proprietary sources, terminology, standards, norms and procedures.

• Effective in exposing complex technical ideas to a non-technical audience and in writing in a short but complete way. Page 1 of 9

BDSM Unveiled ●Original BDSM

Lifestyle Content©

BDSM Basics for Beginners

- A Guide for Dominants and

Submissives Starting to Explore the

Lifestyle

Original BDSM Poetry

BDSM Basics for Submissives

- Dealing with the Mental and

Emotional Side of Submission

The BDSM Contract Book

• Excellent knowledge of the English language (written and spoken): EF SET Certificate Plus C2 Proficient.

• Professional competence of MS Office (Word, Excel, Outlook, PowerPoint).

• 14+ years in Hotellerie.

• 26+ years in Information Technology. Experience in managing IT infrastructures.

• Interrupted university studies: modern foreign languages and literatures; psychology.

• Diploma in Industrial Expert Chief Technician in Electrical Engineering and Automation.

Localized/translated BACKUP4ALL software (© Softland) from English to Italian. Backup4all has been in use on the International Space Station since 2017. It was deployed on crew members' laptops to back up research data: www.backup4all.com/supported- languages.html

* Total cost of ownership (TCO) is the purchase price of an asset plus the operating costs.

Experience

Hotel Giardino Prato Tuscany Italy

Hospitality Night Manager

September 2010 - Present (14 years 2 months)

Prato Area, Italy

• Professional management, planning, organization, control, supervision of the entire hotel operations organization, ensuring guest satisfaction and safety, maintaining a high quality service oriented environment.

• Executive Property Assistant.

• Ability to multitask and to prioritize.

• Strong problem solving skills. Ability to anticipate issues and provide solutions.

• Attention to detail. Accuracy in managing and reporting activities.

• Exceptional time management. Ability to meet deadlines independently. Page 2 of 9

• Ability to maintain confidentiality and handle sensitive information.

• Excellent proofreading, written and verbal communication skills. Translation from English and Italian.

• Proficiency in office/accounting software such as Microsoft Office (Excel, Word, Outlook), booking websites (Expedia, Booking, Simplebooking etc) and hotel management software (Zucchetti Horeca Leonardo Hotel Mgmt).

• Positive, assertive and responsible attitude. Work ethic, patience, tact, diplomacy.

• Strong interpersonal skills. Empathy, active listening, conflict management. Prudence, courage, leadership.

• Open-minded and adaptable to different cultures, lifestyles, social contexts.

• Customer service. Complaints management.

• Negotiation skills and effective interpersonal skills in customer relations.

• Mentor: trained and coached six new hotel employees. Interviewed and assessed their requirements and skills.

• Developed the hotel's social media brand and its Internet presence. Created/managed several content pages on different websites: Facebook, Booking.com, TripAdvisor, LinkedIn etc.

• Collected information and composed four tourist brochures in Italian and English, recommending historical sites.

LinguaVobis

Project Management, Writer, Technical Communicator, Technical Translator, Buyer

January 2013 - September 2024 (11 years 9 months)

Prato Area, Italy

Able to decode high-level instructions, transforming them and writing (or updating) concise, clear and detailed communications, documentation and manuals, respecting standard guidelines and regulations

Professional Member @ProZ.com (proz.com/profile/2425637)

Specialties: Technical translation, localization, editing / verification / correction of technical texts, terminology research / analysis, adaptation. SEO, desktop publishing (DTP), writing, synthesis, proofreading Advanced proficiency in multiple areas (verified by KudoZ answers: proz.com/ profile/2425637?popup=kudoz)

Main competencies: Technology / Engineering, Electronics / Electrical Engineering, Patents, Medicine, Law, Mechanics / Mechanical Engineering, IT

(Information Technology), Politics, Marketing

Page 3 of 9

Other sectors: Industrial Engineering, Construction / Civil Engineering, Agriculture, Law: Contracts, Automotive, Finance, Education, Business / Commerce, Computers: Software, Systems, Law: Trademarks, Copyright, Materials, Power Generation

• Manuals (system, installation, maintenance, end user, training), instructions, user guides / guidelines

• Software / programs, software technical documentation, specifications, Web pages, e-learning, blogs, eCommerce

• Proposals, business plans, policies and procedures, reports, white papers, memos, reviews, style guides

• Summaries, newsletters, presentations, press releases, brochures, product information, catalogs, advertising

Certification / tests:

• EF SET® English Certificate Plus "C2 Proficient". Institution: EF Standard English Test (EF SET). Credentials: efset.org/cert/oQskdt – released October 2017, verified by ProZ.com

• "English to Italian Translation Skills Test" from Upwork.com, score of 5,00

(1 place) and "Italian to English Translation Skills Test", score of 4,90 (above average)

michellefegatofi.org

Senior Consultant

2013 - September 2024 (11 years)

Prato Area, Italy

Teaching the world about Living with Epilepsy, Becoming Health Conscious, and Alternative Lifestyles. Kink, Fetish, BDSM, Sex Positive. BDSM Unveiled ●Original BDSM Lifestyle Content©

Web Publishing Editor / Web Designer

November 2012 - December 2019 (7 years 2 months)

Prato Area, Italy

Co–Founder of “BDSM Unveiled” Blog

• Working knowledge of CMS front-end web stack

• Designed and programmed the user interface (UI) on the Google Blogger CMS platform, coding in HTML (XHTML, HTML4, HTML5), CSS (CSS3), JavaScript, jQuery, Twitter Bootstrap, using Web Font Embedding and Modernizr. Created digital graphics. Researched and implemented updates and patches

Page 4 of 9

• Defined and improved strategy and social media branding. Increased organic SEO. Content editing

• Security: optimized / protected the blog via CDN and DNSsec; configured DNS

Blog dedicated to the knowledge of BDSM, focusing on relationships and emotional issues

My partner and I are dedicated to spreading the knowledge of BDSM by publishing books and articles on the web, where we have a significant presence (Goodreads, Pinterest, etc.)

Advisor

There are fetishes I do not agree with, but I don't judge Many people contact us asking for relational-emotional advice I emphasize that all parties involved should be over 18 years of age and safe, sane, and consensual

Società Project Management

Senior Consultant

September 2010 - October 2016 (6 years 2 months)

Prato Area, Italy

Technical Buyer - Procurement (purchases, quotes), consulting:

• Planned technical procurement / supplies

• Research and development of new suppliers and products. Suppliers Management

• Managed negotiations and contracts with suppliers / vendors on a technical and commercial basis (cost and quality optimization)

• Evaluated offers received, analyzing the congruence with the technical specifications (technical alignment)

• Post-order follow up. Ensured the correct execution of the purchasing and procurement processes, guaranteeing time, costs, quality and order methods, as defined in the contractual conditions

• Reporting

Florence Firefighters Brigade - National Firefighters Italy 115 Information Technology Specialist, Buyer IT

July 1999 - July 2010 (11 years 1 month)

Florence Area, Italy

Data management and analysis:

Page 5 of 9

• Collected and evaluated data flows, aggregated from multiple sources. Used SQL, MS Excel and RDBMS queries / searches. Data Extraction, Transformation and Loading (ETL)

• Created complex reports for data analysis, extracted from the data warehouse (also using Crystal Reports)

Computer science teacher:

• Taught in classrooms with over 20 employees. Provided coaching based on individual needs

Technical project requirements (RFI, RFQ). Sending of requests for proposals and technical tender documents to Vendors. Procurement:

• Researched suppliers (scouting)

• Obtained competitive prices, guaranteeing efficacy in terms of costs and compliance with IT technical standards

• Carried out technical and administrative tests / inspections ensuring that all purchases corresponded to the order

Web Designer:

• Renovated / revamped / redesigned the Web site of the Florence Fire Department

Fire Prevention Office:

• Provided information to the public on regulations, rules, laws. Accepted documents / files relating to fire prevention

Tuscany Regional Firefighters Brigade - National Firefighters Italy 115

IT Infrastructure Manager, Operations, Budget & Buyer IT July 1994 - July 1999 (5 years 1 month)

Florence Area, Italy

IT infrastructure supervisor:

• Developed technical-functional analysis of the IT architecture

• Evaluated the efficiency and technology of the infrastructure, system functionality, user needs. Optimized IT structures and ensured met those needs

Budgeting / Forecasting+Procurement:

• Planned and standardized the IT budget in relation to the annual needs of Tuscany Firefighters Offices

Page 6 of 9

• Drafted annual planning documents and periodic reports

• Conducted research, evaluated / selected IT products

• Requests for Proposals. Researched suppliers. Carried out contract negotiations

• Negotiated SLA with maintenance service providers

• Purchased large quantities of IT equipment, compliant with IT technical standards, for the Tuscany Sites

• Cost Control. Saved 19% cost compared to previous management, guaranteeing continuation / improvement of services Managed Software Outsourcing of the Corporate Document Management System:

• Analyzed stakeholder requirements, led workshops, coordinated customer / supplier teams

• Drafted initial documentation, list of use cases, required features, non- functional requirements

• Defined business goals for Data Quality improvement

• Participated in design and planning of the project, ensured accurate documentation

• Supervised implementation of BI / data warehousing for the project Data Center Operator:

• Administered Olivetti-CPS32 Stratus fault tolerant Minicomputer

• Verified, fine-tuned and maintained in good working order the OS VOS-Unix

• Planned new data center site. Organized / coordinated the movement of hardware and dedicated IT communication lines from the old to the new data center

• Educated / trained IT support staff on internal system / process technologies Managed distributed corporate IT network infrastructure:

• Provided technical support for business applications. Helped over 30 end users of the 10 Firefighters Headquarters

• Focal point of contact for technical problems, including system failures / disaster recovery

Freelance IT Consultant Service

Information Technology Business Consultant

January 1988 - June 1996 (8 years 6 months)

Florence, Italy Metropolitan Area

Page 7 of 9

1995 - Dedo Ufficio (then Euro Ufficio s.r.l.) was a small company specialized in the sale / support of high quality end Canon color copiers 1994 - Dedo Sistemi was the company that founded Dedo Ufficio and other companies. It was a significant presence in Florence, Tuscany and Rome Product strategy and business development:

• Developed strategies to acquire new customers and improve business performance

• Helped customers automate their business processes with innovative IT solution development, designing suitable advanced systems, suggesting analysis, ideas and development of customized solutions

• Interacted with stakeholders, interviewing, analyzing and understanding their corporate structure, policies, operations. In the meantime, gathering business needs and requirements, translating them into functional and technical specifications, recommending solutions for new systems Project management:

• Managed technical presales with key customers. Demonstrated software / hardware products in LAN

• Provided technical advice and support / training, necessary for effective use of the products

• Data Backup and Restore (PowerQuest Drive Image). Installed AutoCad

— Interpersonal skills. Effective communication, presentation and writing skills. Negotiation. Detail oriented. Demonstrated adaptability in new situations and challenges

Firefighters Central Offices Rome - Italian Firefighters Italy Software Project Manager + Technical Support

March 1984 - July 1994 (10 years 5 months)

Rome Area, Italy

• Full responsibility for projects. Created software procedures from start to final version. Analyzed specifications / functional requirements. Gathered technical requirements. Data modeling

• Software Development. Developed software programs in Nantucket CA- Clipper language (xBase programming language family - dBase / xBase RDBMS database structure)

Technical Support Specialist:

Page 8 of 9

• Diagnosed malfunctions. Replaced / installed hardware and software. Updated and customized users' computers. Optimized MS Dos environment

(DOS batch programming). Installed / configured Windows

— Demonstrated analytical and logical skills, patience in problem solving, ability to interpret technical manuals, standards and specifications. Proven experience in drafting quality charts, using Microsoft Chart Education

Sapienza Università di Roma

Psychology

Sapienza Università di Roma

Modern Foreign Languages and Literatures

ITIS G. Armellini - Roma

High School Diploma, EngTech, Industrial Engineer. Perito Industriale Capotecnico Elettrotecnica e Automazione

Page 9 of 9

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